Bewakoof Brands — delayed delivery and customer care response

Address:	Mumbai City, Maharashtra, 421302
Website:	Bewakoof.com

My order no. #17817521 by bewakoof was to be delivered on 22nd october 2018. As the product was not delivered, i tried to contact the customer service but there was no response from the team. The app doesn't show the tracking properly.
I tried thrice to contact through their chatbot service and in response i only got computer generated response. The website is slow. I wanted to gift the product but due to delayed delivery it was a huge disappointment. I have had a better experience earlier with them but this time i kept wait for the product to arrive but no one showed up.
It would have been a kind gesture if they could have informed that they will be late to deliver but this is such a shame. Neither could they informed about the delay or could reply back to my email.
I would like to know when will i receive the product.
I have attached two images.