Bewakoof Brands — No replacement/refund for wrong product delivered

I have been chasing bewakoof.com over their chat bot and e-mail customer service process and no one has bothered take the issue seriously.
I have been posting comments on their posts over instagram and they are keeping on deleting those.
Requesting your assistance on the same.
Order no. 42401154
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Bewakoof Brands customer support has been notified about the posted complaint.
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    Bewakoof Brands Address
    Shed No 1, A Wing, Swarajya Complex, Rajlaxmi Compound, Kalher Village, Taluka - Bhiwandi, Thane, Bhiwandi, Maharashtra, India - 421302
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