Bewakoof Brands — request for return of product

I placed an order for a t-shirt with order no.28764342. And it was over-sized so i've requested for return of order so that i can re-order for another size. But iam highly disappointed with the service you are providing to your customer. Its beeb 8 days i have requested for return and there is no response. One of your customer care executive told us before that the person assigned to pick the order was not able to contact us and told that our given phone no, is wrong, when it is proper working condition and there was another alternative phone no. Mentioned on our behalf at the same time but the person didnt try to contact on that number. Its highly disappointing that because you are not working properly, cannot manage things and above all this you lie to the customer so many times that we will contact you in 24 hrs and its 8 days now. The worst service i have ever seen till date.
Hoping for a better response from your end this time atleast.