Bewakoof Brands — Subject: Urgent Complaint Against Bewakoof's Unresolved Return Issue

Address:

203 1/b raj vaibhav complex ganesh nagar navapada road dombivil [w] thane 421202

I am writing to bring to your attention a grave matter of consumer dissatisfaction and inconvenience caused by the online retail platform Bewakoof. My name is Sheetal Gurav, and I recently experienced a deeply frustrating and unresolved issue with a return request for order ID 55885273[].

Despite adhering to Bewakoof's stated policies, providing all necessary details, and promptly notifying them within the stipulated 48-hour timeframe, I have faced continuous denials and inconclusive responses from Bewakoof's customer service team. The return request, initiated due to the delivery of an incorrect product, has been repeatedly rejected without a valid explanation.

This situation not only reflects a failure in Bewakoof's customer service but also demonstrates a blatant disregard for consumer rights and fair business practices. As a customer, I believe that I should not bear the burden of additional costs or delays resulting from the company's mistake.

I kindly request the Consumer Forum's intervention in this matter to ensure a fair resolution and to hold Bewakoof accountable for its lack of customer service efficacy. The continuous inconvenience and lack of redressal have prompted me to escalate this issue to a higher authority.

I trust the Consumer Forum will thoroughly investigate this case and take appropriate action to protect consumers from such unacceptable practices.

Thank you for your attention to this urgent matter.

Sincerely,
Sheetal Gurav