Bharat Gas — distributor person unclear on gas transfer

Iam abdul salam transferred connection from tiruppur to calicut, i have been visiting surabhi gas agencies, kundaithode, calicut kerala 4 times still not able to transfer, everytime some or the other documents they will ask me to Bring, i Would like to Know is these distributors are for service of customer or for harasment and for transferring my connection Apart from address proff and residential Proff as indian valid passPort. Need revert on further what to do. P.abdul salam Mobileno. [protected]