[Resolved]  Bharat Matrimony — Auto Debited AED 390 without my consent

I have a profile on Bharat Matrimony and initially opted for 3 months of premium membership. To my surprise the debited the money from my credit card during the second renewal on 9th November 2023. I had not asked for auto renewal, and I wanted to cancel my premium membership due to excessive fake and not responding profile. Also, there is no option to cancel the auto renewal on their mobile app.

I had already raised a ticket with ticket number BM29260891 on 9th November 2023.

The issue was going to be resolved by 14th November 2023. The executive during my previous conversion over email on their customer care had promised that the issue will be resolved by 14th November 2023 and promised me refund. When I tried to follow up with them today, they said we will get back to you soon. I asked them when it will be resolved, and now they are saying we will get back to you soon.
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Dec 16, 2023
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2023
Bharat Matrimony Customer Care's response
Dear Ashnash,

Greetings from matrimony!

Thank you for sharing the screenshots.

Sorry for the inconvenience caused to you.

We would like to confirm that the auto renewal refund for the amount of AED 390.00 has been successfully initiated by us. You should see the fund credited in your account/card within 7 to 10 business days.

We would like to inform you that your free membership account continues to be Active. Also Auto renewal is off.

Thank you for giving us the opportunity to serve you!

Regards,
Team Bharat matrimony
 
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