Bharat Matrimony Complaints & Reviews

I paid for the bharat matrimony 3months subscription only days ago and it suspended for no reason.
They should kindly reactivate me account with the matrimony id; K9779944.

Thanks for your swift response.

Hi,
I am writing to formally lodge a complaint regarding the services provided for our accounts Doctorsmatrimony (DOC686671) and Vanajrimatrimony (VNJ186816) by Bharat Matrimony. Specifically, I wish to raise concerns about the conduct of Bharat Matrimony teleagents, Rohit (Mobile Number: [protected]) and his manager, Rahul.

On September 21st, we received a call from Rohit, who offered us a combo package for both services at approximately 8, 000 INR + GST for six months. We found this offer appealing and agreed to proceed. Rohit instructed us to make the payment through the Doctorsmatrimony website, where the combo offer was supposed to be visible. However, it was not. Rohit then directed us to the Vanajrimatrimony website, assuring us that the combo offer had been enabled there. Despite following his instructions, the offer still did not appear.

After expressing our hesitation to make the payment, Rohit transferred the call to his manager, Rahul, who assured us that the combo service offer would be activated upon payment. Trusting his assurance, we proceeded with the payment. Unfortunately, upon checking our account status, we found that only the Vanajrimatrimony account had been extended, while the Doctorsmatrimony account remained unchanged.

We have been continuously following up with Rohit, who has repeatedly promised that the extension would be applied but to no avail. This situation amounts to a case of cheating, as the promised services have not been delivered.

We request that you either extend the combo offer as initially promised for both accounts or refund our payment. Additionally, we urge you to take strict action against your teleagents for making false promises and failing to deliver the agreed services.

Inspite of requesting many many number of times I receive calls from matrimony customer care to not disturb in my working hours they keep calling every day. Too much arrogant staff as we talk in between they disconnect the call and no patience to any staff, very unprofessional customer care.

Regards,
Meghashree

As per Gold premium service, 40 contact nos were to be viewed but only after viewing 2 contact nos, system restricted to view farther phone nos. I complained many times to customer care as well as with chat service regarding this but there no resolution & it was also asked in a way that I was telling lie. I got very upset with unexpectedly worse service. I need immediate attention for this unethical service to customer.

Respected consumer complaint authority,

I am writing to bring to your attention an unauthorised debit of 95.41€ from my account by Bharat Matrimony, which occurred on 02/03/2024. This deduction was made without my explicit consent or authorisation.

I have thoroughly reviewed my account statements and have confirmed that I did not initiate any transaction or give permission for Bharat Matrimony to debit this amount from my account. I have proof for everything and i will attach some of them below.

I request immediate reversal of this unauthorized charge and a full refund of the deducted amount to my account. Additionally, I expect a prompt investigation into how this debit occurred without my consent. There is no option for someone to turn off auto renewal as well.

Failure to rectify this matter in a timely manner may compel me to take further legal action to protect my rights as a consumer. I trust that you will address this issue promptly and ensure that such unauthorized deductions do not occur in the future.

Please acknowledge receipt of this complaint and provide me with a timeline for resolution.

Thank you for your prompt attention to this matter.

Sincerely,
Abil Shaji
Membership ID : E7186900
Order ID is: E7186900-[protected]

I am seeking alliance for my brother thro bhart matrimony since last 4 years. I taken prime membership nothing happened again they recommended assisted service. I paid money for the same for three times but not all responding. Very cheap behaviour and cheating mentality of relationship managers and money motive attitude of Bharat matrimony felt very bad. No value for money and no humanity. No use for the money paid. Totally upset government of India should take steps to overcome the issue. Bharat matrimony playing with unmarried peoples life not given service always seeking money from the members.

My matrimony ID is H12968965. I subscribed as a premium member on 1st Feb 2024 and today is 6th Feb 2024. I called many a time in this company and tried to connect with the manager but the staff was so rude and disrespectful. when I don't have premium they told me that we would send 14 profiles a day of my preference but after I bought premium they did not pick my call and said that we could not do anything regarding this. it is so shameful and fishy that you are not able to keep your word. SIR/MAAM I want my refund as you are not able to provide the service. our contract is of 2 sides I completed mine but you are not able to complete yours. I am requesting you to please provide the services or I want my refund.

My matrimony ID is H12968965. I subscribed as a premium member on 1st Feb 2024 and today is 6th feb 2024. i called many a times in this company and tried to get connect with the manager but the staff was so rude and disrespectful. when i have premium they told that we would send 14 profile a day of your preference but after i bought premium they are not picking my call and saying that we cannot do anything regarding this. SIR/MAAM i want my refund as your are not able to provide the service. our contract is of 2 side i completed mine but you are not able to complete yours. i am requesting you to please provide the servies or i want my refund.

I registered in Kerala matrimony and paid about 5800 rupees. But they didn't activate my account Even after repeated requests and costomer care calls. I couldn't not send or receive requests from prospective partners
My ID is
E7258086
Regards
Dr Meera K V
[protected]
Kerala

I registered in Kerala matrimony and paid about 5800 rupees. But they didn't activate my account Even after repeated requests and costomer care calls.

I m buying marathimatrimony prime gold package after discus with ur selling staff her name is deepika!
So deepika mam is explaining about how bharat matrimony works !
But after buying package i have very Bad experience ! Their is Now new profile update on my id !
Deepika mam give me very fake promises to sell me package! & after sell pack no one take my call !
Soo give me my money back & take ur package return !
Very bad matrimony is bharatmatrimony !

295-295
Tatal 590amount reduce
No reasan

@Bharath Matrimony has debited my renewal charges with out my permission that to two times more than my first subscription. They did not called me prior to check if I was interested to continue my subscription or not.
Through Customer care no response. I need my money back. I am badly in need of that money. Please help and do the needful.

Regards
Avinash Kuppara ( Matrimony ID T8328203 )
[protected]

Overview of the issue -
In the month of July, I tried to purchase Bharat matrimony subscription, however the transacation failed twice and the money got deducted twice. I waited for a couple of days and raised a ticket asking for refund and not to go with subscription.

The bharatmatrimony support team kept making the promises that my request is important not addressing the issue properly. After many emails and phone calls, endless chat on their app, they refunded one payment. For other `payment refund, they said they would it soon and they are yet to refund. It's around 4 months now, more than 10 follow up email, many intereactions over chat agent, 3 phone calls, but they dont seem to resolve the matter. Apparaenlty they have closed my case at their end, no responding to emails, phone calls are being disconnected proabbly the agents/sales men are not willing to let me go and refund my money.
They are causing lot of mental harrassment, I am not in India, otheewise I was considering logging a complaint with consumer forum against them with all the intereactions emails, chate and phone logs. These guys seem to have terrible support, that I pointed out once that they seem edto take personally. I have exprressed my annoyance to them, but they are more interested in selling the product than addressing the consumer grievances.
My ticket number :- BM28667484
customer id[protected]
Email sent to them with subject - [Ticket No: BM28667484]: Refund for two failed transactions -customer id[protected]

Dear Bharat Matrimony Customer Care Team,

I hope this email finds you well. I am writing to address a concerning issue I have encountered with my Bharat Matrimony membership, specifically in relation to the promised benefits o[censored]nlimited contact views.

When I initially subscribed to the Bharat Matrimony membership plan, I was excited about the prospect o[censored]nlimited contact views, as advertised on your platform. However, it has come to my attention that the actual experience has been quite different.

As a paying member, I have found that I am only able to view a limited number of contacts, specifically 75, despite my membership plan indicating that I should have access to unlimited contact views. This has left me feeling misled and disappointed, as the promise o[censored]nlimited contact views was a significant factor in my decision to upgrade my membership.

I believe in the integrity and trustworthiness of Bharat Matrimony as a reputable matrimonial service, and I hope that this issue can be resolved promptly and to my satisfaction. I kindly request that you investigate this matter and take the necessary steps to rectify the discrepancy between the advertised membership benefits and the actual experience.

I understand that errors can occur, and I hope that this can be addressed as a genuine oversight. It is important to maintain transparency and fulfill the promises made to your valued customers.

I kindly request the following actions to be taken:

A review of my membership account to ensure that I receive the unlimited contact views as per my subscription.

An explanation of the discrepancy between the advertised benefits and the actual experience.

An assurance that this issue will be resolved promptly and that similar instances will not occur in the future.

If necessary, a refund or compensation for the inconvenience caused by this discrepancy.

I appreciate your prompt attention to this matter, and I hope for a swift resolution. Please do not hesitate to contact me at [Your Contact Information] to discuss this further or to provide updates on the progress of this issue.

Thank you for your assistance in resolving this matter, and I look forward to a positive resolution that will restore my confidence in Bharat Matrimony's services.

Sincerely,

[Rakhi Kumari]
H12656093

Without my consent my account was auto renewed. I only opted for one time purchase and had categorically turned off auto renewal when I infially purchased still my account was deducted with GBP 81. Kindly issue refund or I will have to raise a dispute for this Nd legal complaint

BMS ID:B2012262
I paid to Bharatmatrimony on 11th of August for membership, and despite of payment my membership is not activated.

I called them multiple times, opened some kind of tickets( no one looked into it), forwarded the issue to technical teams and despite of all this the problem is still there with no resolution. Everyone seems so clueless, how to get this simple problem resolved. This seems like fraud but Koen system, where you make payment and still you don’t get the service.

Please fix the technical issue ASAP, so that I can use my membership .it’s been more than 10 days and still waiting

BM id:B2012262

I made payment to Bharatmatrimony and despite of making payment, my membership is not activated. I called customer care multiple time, multiple escalation, multiple tickets and problem is still not resolved for last 10 days. Whenever I call customer care, they are like forwarding the complaints to technical team or opening some kind of ticket, and this has been going for 10 days. This is like a fraud system where you make a payment and still you cann’t avail the service. The system is broken. I would like this problem to be resolved ASAP.

Bharat Matrimony is the Biggest Scam in India. They send invitations from Fake IDs to ensure users sign up for their Premium services and once you pay them money they delete the profiles.

It's been 10 months since I signed up for Bharat Matrimony services and I have been contacted by more than 40 Fake profiles asking me for Money. The most recent case is of N. Chopra Gupta who sent me a fake AIR TICKET but didn’t have the wisdom to mention the right name of the Airport. She mentioned ' Manchester United’ Airport instead if ‘Manchester Airport’ and asked me for money.

100% of Profiles on Bharat Matrimony are FAKE. Didn’t find even a Single Genuine profile on this Garbage App. Stay Away From them. They are Scammers

Bharat Matrimony is the Biggest Scam in India. They send invitations from Fake IDs to ensure users sign up for their Premium services and once you pay them money they delete the profiles.

It's been 10 months since I signed up for Bharat Matrimony services and I have been contacted by more than 40 Fake profiles asking me for Money. The most recent case is of N. Chopra Gupta who sent me a fake AIR TICKET but didn’t have the wisdom to mention the right name of the Airport. She mentioned ' Manchester United Airport instead of ‘Manchester Airport’ and asked me for money.

100% of Profiles on Bharat Matrimony are FAKE. Didn’t find even a Single Genuine profile on this Garbage App. Stay Away From them. They are Scammers