Bharat Packers And Movers — Took money and never ship the goods

Address: 44 MMRDA,JVLR,Jogeswari(EAST), Mumbai 400060

Hi, I had booked Bharat packers and movers ( they are A packers and movers), for shipment of good to USA via cargo, in Jan 2026, they picked up the goods from Mumbai ( candles and sweet boxes ordered fur a function ), they promised me to deliver it by Feb, then they said by March, but till now it has not reached at destination . Now the person is not picking up my calls.
Shipment charge - 16168,
Total good price - approximately 20000 inr . So total is 36168