Bharat Pe — Amount pending 120000

I withdrew my amount of 120000 on 2 July.
But the amount was not credited in the account . bharat pe customer care executive first time said your amount was credit before 10 July. And second time said 13 July .and third time said 16 July . What is this behaviour . they guys rounding my money .120000 is not a small amount for a small businessman but they guys not understanding...
(ye log bus date pe date diye ja rahe ho ..)
I MAILED THEM 4TH TIME PAR UNKA SIRF EXICUTIVE SIRF DATE PE DATE DIYE JA RAHE HAIN
REGISTERED MOBILE NUMBER-[protected]