Bharat Petroleum — Adultrated Petrol at BPCL Retail Outlet

Address:

Shimla, Himachal Pradesh

It is heart burning fact that a renowned company like yours is letting your retail outlets to sell water at the price of Bharat Petroleum fuel known as Petrol. May be it is looking strange to you to read these words but it is true and your retail outlet named Satyam Service Station, Chamkaripul, P.O. Dhundan Tehsil Arki, District Solan in H.P. right on prestigious Shimla Manali National Highway. The very fact that there should be a complaint number of your officer on display at a prominent place, unfortunately the owner of this R/O has deleted one of the digits of your complaint number of 10 digits with the possible involvement of your staff who is responsible to take action to rectify it. The Dealer was so confident that he chellenged the customer to do whatever he can do. He is not feared of any complaint despite of the fact that he has been requested by the customer to provide complaint book he refused and said I have long hands and connections in your company. to cut short the whole incidence My car no. HP 03D 1386 has filled up petrol at this Retail Outlet at arround 10 AM on 9th March, 2015 and Car indicated engine error and stopped after moving 200 meters from this Retail Outlet all of sudden. Driver was shocked to see and immidiately rushed to a mechanic nearby to find out the reason for break down . He checked the car and diagnosed that there is water in your fuel pump instead of petrol and it shocked him he immidiately contacted the dealer for clarification and help. He replied in a very rude manner I have a passed sample of petrol now I am not responsible for anything happened to your car I am selling what Bharat petroleum is supplying. Driver asked for complaint book / Number as the mobile number displayed there was of 9 digits instead of 10 digits When inquired about this the dealer replied again I have already told you that I have good connections and long hands so better you do not waste your time and energy. Accept the fact get your car repaired and go away. The Petrol was sold vide invioce no. 1943 dated 09/03/2015 at 10:05 AM. The car's fuel tank was opened by the mechanic and he gave the driver sample of fuel inside it provided by your dealer on the name of Bharat Petroleum Petrol in the ratio of 10: 7 (Water : Petrol) meaning to say that of 17 litres of BPCL Petrol 10 litres is water and 7 litres of petrol ( What a great product of BPCL) Hats of to you and your dealers for such services. You can collect the sample from me anytime before it is uploaded on social media shortly if no action is taken after reciving this communication and a complaint s being lodged in consumer forum and an awareness campaign is a must for the customers of BPCL for such a creditable deed and looting by your company. Proofs can be provided to your representative if interested. Shakti Bhushan Sood Contact no. :[protected] email : [protected]@yahoo.com gmail : [protected]@gmail.com