Bharat Petroleum [BPCL] — overcharging of petrol at maheshwari udyan petrol pump, king's circle

Address:

Mumbai City, Maharashtra

I had visited the bpcl petrol pump at king's circle, right before maheshwari udyan a few days ago to fill petrol in my vehicle. I own a maruti suzuki baleno, the premium hatchback launched in late 2015 by maruti suzuki. Around 31 litres needed to be filled. Tank capacity is 37 litres, of which 4 litres are reserve fuel. When my car goes into reserve fuel, i get an indication on my display in the car. When i went to fuel my car, there were still nearly 2 litres petrol remaining, before which it would go into reserve fuel.

With this background, the attendant started filling petrol. I always look at the fuel indicator that shows how much petrol is being filled and total cost. When the tank was almost filled, suddenly 2 petrol station attendants appeared and asked me if i want to fill oil and coolant. I was distracted and i said ok to fill oil and coolant, but when i turned back to look at the fuel indicator, only the total amount was showing and total litres filled was not showing.

When the attendant came with the bill, he had tried to charge me for over 36.5 litres! I immediately realised he is trying to overcharge me, and i argued and told him i know what my tank capacity is and i know how much fuel needed to be filled. He still tried to argue with me, and after the argument he changed the bill and charged me for 33 litres (Rs 2, 640), along with a total of rs 624 for oil and coolant, amounting to rs 3, 264.

I lodged a complaint with bpcl, because i felt it was necessary to bring this to their attention that one of their petrol pumps was trying to cheat their customers. After investigation, they concluded that there was no attempt to cheat! They saw the cctv cameras, and according to that, around 31.14 litres was filled. So this is itself a reflection that they tried to cheat me by overcharging me, as they tried to bill me for over 36.5 litres! Secondly, they lied saying they charged me rs 757 for oil and coolant, when they only charged me rs 624! Yet, bpcl concluded that there was no cheating!

I want everyone to know that they should never ever go to bpcl petrol pump located next to maheshwari udyan! It is not a company owned and company operated petrol pump, and the owner's name/contact person for this pump is mr chetan modi, his mobile number is [protected]. Please ensure you do not ever to go that bpcl petrol pump. I will never ever use bpcl again as i am not at all happy with the way they have failed to investigate this matter properly.