Bharat Petroleum [BPCL] — Staff Misconduct, Harassment, and Refusal to Issue Bill by the staff of M/S. Radha Agencies, GST Road, near MTC bus Depot Signal,

Address: M/S. Radha Agencies, GST Road, near MTC bus Depot Signal, Thambaram (West). Chennai-600045

To,
The Territory Manager (Retail),
Bharat Petroleum Corporation Limited (BPCL),
Chennai Territory Office.
Email: [protected]@bharatpetroleum.in / [protected]@bharatpetroleum.in
Date: April 06, 2026
SUB: FORMAL COMPLAINT:
Staff Misconduct, Harassment, and Refusal to Issue Bill by the staff of M/S. Radha Agencies, GST Road, near MTC bus Depot Signal, Thambaram (West). Chennai-600045
Ref:
1) Petrol fuel filling Transaction at Petrol Pump No. 3, Radha Agencies, on April 5, 2026, at approximately 23:20 Hrs.
2) G-Pay Transaction ID:[protected] dated 05.04.2026
Respected Sir/Madam,
It is to lodge a formal grievance regarding a highly distressing incident at the Radha Agencies BPCL outlet (Near MTC Depot) involving severe staff misconduct and a breach of consumer rights.
1. Incident Overview:
On April 5, 2026, at 23:20 Hrs, I fuelled my two-wheeler for Rs. 250/- at Pump No. 3. Due to a minor network delay, the G-Pay confirmation took approximately one minute to reflect on the system. During this interval, the staff member on duty became extremely hostile, shouting unprovoked insults and using aggressive language that caused me significant mental distress.
2. Evasive Conduct & Lack of Identification:
When I attempted to photograph the staff member for identification (as he was not wearing a visible name badge), he immediately deserted his post and hid in the nearby structures to avoid accountability.
3. Non-Issuance of Bill (Statutory Violation):
Despite a successful payment, the staff refused to provide a printed bill for the transaction. This is a direct violation of BPCL’s service protocols and GST regulations.
4. Request for CCTV Preservation & Identification:
It is formally requested the Territory Manager to retrieve and preserve the CCTV footage for Pump No. 3 between 23:15 Hrs and 23:35 Hrs on April 5, 2026. This footage will clearly verify:
The staff member's aggressive behaviour toward a customer.
His desertion of the pump to avoid identification.
The non-issuance of the transaction receipt.

5. Required Action:
It is requested that the BPCL to identify the individual involved and take strict disciplinary action. Such behaviour at a "Pure for Sure" outlet is unacceptable and tarnishes the brand's reputation. I also expect the missing bill to be generated and sent to me for my records.
I look forward to an immediate acknowledgment and a report on the action taken against the concerned staff and the dealership.
Yours faithfully,
Date: 06.04.2026
A MAHOTHARA SARAVANA PAVAN,
Cell/phone : [protected]
Attachment: Google UPI Transaction ID screen shot[protected] dated 05.04.2026