Bharat Petroleum [BPCL] — Surrender of LPG connection

Address:

400005

As i am relocating to a different city i went to the distributor to check the procedure for surrendering the present connection. I was informed that i have to bring the cylinder and regulator to the distributor own my own arrangement and surrender the same. When the connection was taken the security deposit was collected and regulator was given by hand. The cylinder was delivered at home at a later date. I can't understand when i am surrendering my connection why can't the distributor collect the cylinder from my home. It is very disheartening to see such a customer service from a reputed organization. The distributor expects the customer to carry the cylinder and return the same at his office. If this is the case then why keeping people for delivery and collection of cylinders and laying them wages. The loyalty to the customer should not end if he is surrendering the connection, after all i have been using the connection for past two years. The actual face of the organization is only revealed when i am about to surrender my connection and ask for the refund of security deposit. I want some serious desicion to be taken on this matter and the issue should be resolved. Such kind of policy if though exist should be reviewed for better satisfaction of the customers.