Bharat Sanchar Bhavan — My phone no.2460792 disconnected without my knowledge.

My phone No.[protected] & net were disconnected with my request in June 21 and settled bill for 1115/-. But office is asking me to pay arrears due to my phone but it’s astonishing to see they quoted erroneously somebody’s phone no. As I am a very senior most person, for every 4 to 5 days I used send a messenger to your office. At the office they said phone will installed the next day. Like that days are going. Actually I have to get money refunded, for that they asked e to send a copy of my SBI A/C book first page so that they will refund to my account. I don’t know how long wait for the phone. Could you please expedite action and square up the issue. One more thing I wish add is, they need not do wiring etc., everything is ther they have to give connection only.
Thank you very much.
Adurty Haranath[protected]/1, Aryapuram, Rajahmundry.