Bharat Sanchar Nigam [BSNL] — 1. speed as per 995 combo plan not getting. 2. broadband frequently connecting and disconnecting.

Shyam sunder potharaju

from Nizamabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500003
Website:	BSNL

My phone no.[protected]. bb plan 995 combo.
1. not getting stipulated speed of 16mbps, instead only 1.5mbps to 2 mbps maximum upto 5.5 mbps speed. always varying speeds.
2. frequently connecting and disconnecting.
My contact no. [protected], email: [protected]@gmail.com

In the month of june, 16 i took this 995 combo (earlier it was a lower plan of 4 mbps speed). till now i never got the stipulated speed of 16mbps and never above 5.5 or 6 mbps.

Please look into the discrepancy immediately. i may please be informed at the above detailed phone numbers/ email.

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Dec 16, 2016

Updated by Shyam sunder potharaju This is a second reminder in the last one week. Please take action.

Dec 17, 2016

Updated by Shyam sunder potharaju Now the speed is tested at 7.30 AM on 17-12-16. Download speed 9.2, upload speed .55, ping 336ms.
whereas, for 995 combo plan I am supposed to get 16 mbps. Please do the needful. The matter is pending right from June, 16.