[Resolved]  Bharat Sanchar Nigam [BSNL] — aadhaar based ekyc linking-biometric verification of bsnl mobile number

Address:

Ahmedabad, Gujarat, 380063

Sir,
I have got two pre-paid bsnl sim cards, both are belonging to gujarat circle.

On last monday[protected] i have visited the nearest csc at naranpura telephone exchange, ahmedabad for ekyc verification with bio-metric system. During the course of bio-metric verification my first number got successfully verified for which the otp received and also confirmation sms received stating that caf relating to that number as been submitted successfully. But pertaining to second number - when the officer-customer care at the same counter on the same computer when tried, second number could not be verified. Although otp received on my second mobile biut the bio-metric verification failed. So second number could not get ekyc verified or linked with aadhar.

As per my knowledge the bio-metric verification is required once and a customer who holds more than one sim (More than one connection) of same provider can add upto 7 numbers when he successfully verified his first number. This the information i learnt from reliable sources. Despite repeated attempts by the officer-customer care could not verify my 2nd number. And interestingly this was continue to happen with other customers also who were in the queue and possess more than one number.

May be lack of knowledge of the customer care executive, the second number could not get verified. When a customer is verified his biometric with aadhar successfully with first number his second number could also add on the same verification i think.

Anyway. If the second number do not get verified, i will stop using the number any more after the time limit of ekyc verification

Let me know your suggestion if any.

Regards, mohanan p. Pillai
E-mail : [protected]@gmail.com