Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Bsnl bengaluru employees seem to be conspiring against customers.

My landline and broadband has been down since last 40 days.
I am made to pay bills regularly, although my phone and internet connection are not working

What's worse is that they switch on the broadband connection every saturday for 5 minutes and the close my ticket. I then have to raise a new ticket and therefore my ticket never escalates.

There are no escalation mechanisms in bsnl and the lineman is the king.

He may or may not have got his salary, as a customer why should i suffer?

I have surrendered my landline no [protected] on 10/06/2019.l have not recd refund of deposit amount so far.kindly do the needful at the earliest I have received final bill but i have not received my deposit amount to my bank account so far please do the needful itis already three months over since surrendering of my phone [protected] N saraswathi kindly inform me how much time will be taken to refund the deposit amount

I am getting unwanted texts from bt-650550. Please stop that type of messages. Otherwise close your bsnl. We choose bsnl is best other than corporate companies. But bsnl doing this type of cheep business. Children are watching these messages. Please stop sending our numbers to private operators. How will come text from these numbers to us. Please check and stop.

Please deactivate bt-onmobl messages in my bsnl mobile number [protected]. These messages frequently come to my number and it is annoying. I tried activating donot disturb mode. But even then still messages are coming. Please provide either an option through which it can be deactivated or deactivate from bsnl. These messages are related to cricket scores.

Bharat sanchar nigam [bsnl] — service not provided but full monthly bill have to paid.

5 reviews
Bsnl, telephone house, 8, hare street, kolkata - 700001, kolkata, kolkata district, west bengal, india
Anananjoy on jul 26, 2019 submit a complaint
I was a regular customer of bsnl landline phone. Despite so many problems and complain vide different docket numbers bsnl never bother about that and since october'18 we have'nt have been able to phone anybody or receive anybody's phone over land line number[protected]. Although i have duly paid monthly bill within due date. Being fadeup about the service provided by bsnl ultimately i surrendered my landline telephone on 17.06.2019. From bsnl office at mominpur i was guided to bsnl behala simultala office to surrender my telephone receiver. Accordingly i reached their office at about 10.45 a. M. But nobody entertains me upto 11.45 a. M. After that some in their old building beside room a203 at 2nd floor denies to receive my telephone receiver without any reason. Now i want severe action against bsnl for unnecessary harassment of the custonmer and at the same time want to get back the amount paid by my to bsnl for which no service was provided by them to me.

Good day sir, my landline no. 242189 registered on name saroj r shah is not in good usable state, as many times it gets distubance noise which is not clear to hear from the other end. Please arrange and replace my old set. Myself bearing a age of 80 years am not finding it good enough to communicate as being my only source of communication with my family. Please do the needful at earliesr.
Thanking you.
Saroj r shah.

Telephone connection no [protected] has been taken on 05 sep 1998 and security deposit made of rs 3000/-. The same has been surrendered on 08 mar 2019 at aotr (Alp) bsnl calcutta telephones, kolkata 700027. The security deposit has not been received till date. Request arrange to refund the same at the earliest please. Work order no [protected] dated 08 feb 2019. Last payment made of rs 352/- on 24 jan 2019.

Bsnl usually is known for not internet, but, hindernet. At the start of every month, it is a routine for them to block the google site with their logo and message to upgrade the existing speed of the net. For quite sometime, they have been using a block for availing free amazon prime membership, there by, blocking the google searches deliberately, driving the computer users to vexation. Two buttons are provided for decline and upgrade/positive response and if 'decline' button is clicked on, they won' t allow to use the google. It is ridiculous and highly deplorable. It is a gross violation of the rules and conditions of communications. Google are not bothered about bsnl' s acts that force their clients oblige. The ministry for communications should look into the concerned matter and advise bsnl to refrain from such undesirable acts. Best solution to penalise them!

I was a regular customer of bsnl landline phone. Despite so many problems and complain vide different docket numbers bsnl never bother about that and since october'18 we have'nt have been able to phone anybody or receive anybody's phone over land line number[protected]. Although i have duly paid monthly bill within due date. Being fadeup about the service provided by bsnl ultimately i surrendered my landline telephone on 17.06.2019. From bsnl office at mominpur i was guided to bsnl behala simultala office to surrender my telephone receiver. Accordingly i reached their office at about 10.45 a. M. But nobody entertains me upto 11.45 a. M. After that some in their old building beside room a203 at 2nd floor denies to receive my telephone receiver without any reason. Now i want severe action against bsnl for unnecessary harassment of the custonmer and at the same time want to get back the amount paid by my to bsnl for which no service was provided by them to me.

Mob.[protected]
Respected sir I am unable to use data services in indoor
Bsnl central govt service provider not providing 3g coverage.I had purchased a duplicate sim also
Nearest tower situated in Mulanthuruthy pallithazm onu 700Mts distance.i am really shocked sir
I never think about bsnl like this.No one can question bsnl
That's why they doing such activities
Only money no service
Very big cheating only money
no service

I've been experiencing network difficulties and extremely low internet speeds lately on my carrier network bsnl. And since 22nd of july 2019, from around 6.30 - 7.00 pm, the internet speeds have dropped so low that it is absolutely impossible to even open a web page in one go. (I'm using my family member's mobile hot-spot (Via airtel carrier sim) to file this complaint. Such is the condition of the net speeds here.)

I have been calling the customer care at 1503 to reach the customer care executive, since 22nd july 8.28 pm. Since then, i've called on the number to reach then at various times of the day. Varying from 10.00 am to 12.00 noon or in the evening at 5.00 pm. I've also requested call backs by selecting the option via the automated voice system. But neither was my call received even once after waiting, nor was i called back.

Now i'm trying to port my number to another network carrier but its only those sms that are not being sent! As if they're being blocked specifically! I've tried more than 10 times but to no use.

I hope this matter is taken care of at the earliest. Being a college student, its really very difficult to manage payments or form fill ups with such internet instability. And furthermore, the consumer should in an uninfringed manner be able to send the port sms.

I have sent porting request to 1990 many times in past 2 days (Port my bsnl number).
Bsnl is not providing me with the upc. I dont know why is this happening this way. I planned to port because of their poor service and they are showing up their quality of service in this regard too. Other service providers never refuse to port out this way though they take a few words from us to know the reason.

This is so bad from bsnl

I need upc immediately.

Renjith

4g network was running very smoothly but from the last 2 days bsnl network is having so much problem in our area.. Sometimes network get disappear.. Sometimes even if network is available, sms and call get not reachable.. Mobile data is totally barred.. No network/signal at all... It is hereby requested to concerned authority to look into the matter and rectify the problem as soon as possible.

I have tried to get upc code from bsnl. Sent messages for getting upc and wasted my money. Bsnl deliberately cheating the customers (Who wished to port from bsnl due to worst services and waste service plans) lies that there is some network error. Poeple are not fool to believe their lies. If bsnl is not issuing porting code that means the only operator who disrespect trai rules is bsnl. It should be very helpful to the society if bsnl shutdown it's services as bsnl services proves again and again its the worlds worst telecom operator.
Trai needs to take strict action against bsnl for such a violation of rules and need to deduct fine for such violation.

Dear sir,

i live in sector-23 faridabad and bsnl cell phone signal not coming from till last 3 months. Pl help what is problem with bsnl.

On sunday i.e 21/07/19 i made a recharge of Rs. 19/- from my Mobikwik wallet for validity extension of my BSNL NO. [protected]. An amount of Rs. 19/- deducted twice (i.e. Rs. 38) from the wallet but only one recharge of
Rs.19/- is done by BSNL. Mobikwik is not ready to give a proper reply and asking me to contact customer care of BSNL. BSNL customer care is giving vague answers like you could not recharge same plan twice etc. If that is correct then why they are not refunding the amount. Rs. 19/- is not a huge amount but as a customer I feel that I have been cheated and not getting proper answer from both Mobikwik and BSNL.
The transaction ID for recharge done through Mobikwik is as under:
Transaction Id: MBK[protected] for Rs. 19/-
Transaction Id: BSW[protected] for Rs. 19/-

from the above only one transaction is credited to my BSNL account and the second one is deducted from Mobikwik wallet but neither credited to BSNL nor refunded to my wallet. BSNL customer care is very pathetic and not giving proper answer.

I have a transation in bsnl broadband web protalupi through paytm gateway using google pay upi.it is successful in google pay but in the bsnl web portal, it is failed and Rs 353 is deducted from my account in the date of 17th july 2019.

UPI transation ID[protected]
from upi id-cha****j**[protected]@okaxis
to upi id-BSNL Landline CF M1(paytm[protected]@paytm)

Unable to send any message and customer care not replying properly.. One representative is saying this is not bsnl no, another is saying we cannot help, another is saying it will take 4-5 days for sms to work. I simply need upc code which i generated last week but unable to get it also... Very poor service from bsnl.

Please send the upc code to me and i dont require any other services from you

Thanks

Network dismissing for 2 hrs at night from three days, sometimes internet is not working and outgoing calls are also not going. I'm from bankura, west bengal. Don't know what type of problem it is but very irritating and frustrating. Please fix this as soon as possible. Tried many solutions like turning airplane mode, changing phones, changing slots, but it's a major network problem so pls fix this issue...

Dear sir,
I have disconnected my landline no[protected] about 2-3 years ago. But still i bsnl has not refunded my depositry amount.
When i had enquire at veraval bsnl office they told that cheque of amount 1079/- has send to me via post, which i have not received through, then again they told me to contacat to junagadh bsnl office. Junagadh bsnl officer told me to give a application in written, which i have send to them via registered post. After about one month again i have called to junagadh bsnl office they told me now you have to called to ahmedabad bsnl office. Again i have called to ahmedabad bsnl office they told we don't know any thing.
I don"t know when i will get my refund.