Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline number is[protected]
We are receiving bills with an unwanted package hungama since feb 2018, we found it and complained to our nearest bsnl office and no action is being taken so far, at last i sent a mail to [protected]@bsnl.co.in and waiting for the appropriate reply to wave the excess amount charges from us, the total amount up to dec-2018 is rs. 5082.11.

I have surrendered my telephone number[protected] and also deposited the telephone instrument in august, 2017 but as on date i have not received the refund of security deposit and my reminders to the local officials are not heard or replied.

It was also with tremendous difficulty my request for surrender was accepted by the official concerned in bsnl sector 6, faridabad. The reason for surrender was no proper action was taken by the linemen to keep the line in proper working condition for long. On enquiry, even several of my friends in the surroundings also found facing such problem. While in sector 6 fbd. Bsnl office, the official who attended me called the linemen and shouted at him but the linemen also in the same tune replied to the senior officials which shows the arrogence of the officials in bsnl. I had to run between sector 6 to sector 15 main office to complete the formalities. Had it been in any other telephone (Private) provider they would have done everything in a single counter in an air-conditioned atmosphere within few minutes. Bsnl officials are hell bent to destroy the image may be with the alliance with the private operator.

In front of the sector 6 faridabad office there is a sign in the wall which shows "invester grievences" but when i went close to it, i found it to be the toilet, and none of the officials bother to change it till then.

Viji venugopal
3127-a sector 3
Faridabad 121004
Mob : [protected]

I have availed wan services from bsnl. I complained[protected] on 8th july 2018 regarding non-functioning of internet services. No action was taken by bsnl and services continue to be unavailable for most of the time. Again i complained in december for which i lost docket no. After booking complaint after 24 hours i received message regarding resolution of my complaint which was not happened. Again i registered complaint on 8th jan[protected], but no action was taken except inquiring regarding resuming services. When i contacted bsnl on 10-jan-2019 regarding the same, customercare executive has instructed me to go to bsnl office without providing any docket number. I have been paying the bills which are comparatively higher than any landline service provided by them. I would like to know how bsnl can charge me so much without providing services. I request bsnl not to generate bill henceforth till the services are restored.

My internet speed on average is about less than 10 kb/sec.
It's even slower than 2g even though it shows i'm connected to h+. My data limit is very much fresh, even if i wanted to it seems i can't exhaust my data.
And then contacting customer care 4 times, they just hang up after hearing my situation saying they'll transfer to concerning official. Sometimes they treat me like its my device fault while i can use max download speed on jio or airtel anytime.

Hello I'm from hyderabad from so many days I'm trying to port my number to bsnl i went to bsnl office near to my home so many times but the employees are so aggressive i don't know what they are thinking about themselves I'm just fedup with thier behavior evrytime whenever i will go they will not respond properly and they say server is low come tomorrow.. When i went next day they will say same thing again and again what the hell is this behavior i don't understand if they behave like this people who are thinking to connect with bsnl they will never see them again. So kindly help me. They are other lot of options for people's to go to other sims also we think bsnl is good that's y we r tolerating this kind of weird behaviors

It was my mistake to go for a landline connection from bsnl and the same proved to be true very soon. An agent has visited my house for filling of application form and for collection of necessary documents. Later he gave me the demand note number ([protected]) which i deposited on[protected]. Since[protected], i have been continuously following up with that person but he is not giving me any satisfactory reply and my phone is not yet installed. Since last week he is not even picking up my phone.

I have raised the to the customer care of the bsnl also but whole the company seems to be sleeping. It is not very wrong that people hate them.

On 8th january, during a day of strike when their customer care offices are not functioning, bsnl automatically subscribed provided number to some 'confession' service and deducted rs. 15 from balance.

1. Firstly, unable to unsubscribe with the number provided in the sms

2. The customer care executive on bsnl mobile customer portal refused to refund money and pointed out that there was a confirmation call (At 11.21am) from number to service which is untrue. Due to strike there is no physical customer care office open here to lodge complaint. This smells like a scam to swindle money out of talk balance.

Mb no. [protected]. No message is being sent. Smsc checked from phone information, coming [protected] after refresh and updated the same. Still not fixed. Checked other message settings too. Unable to identify the problem. Sms app is taking contact manager as default.
As it appears, it is not compatible to network connection. Please help to resolve the issue

Respected sir, my father 2 years ago bought a bsnl no (On his name) for me, and then i registered that no on every document of mine, even on my adhar card which is the most important of all. Nowhave to go to another state for my higher studies. So i want that number on my name so that i don't require my father with me at all the places i go. And also so that if i lost my sim then i could get it on my own.
For this i would be greatful to you.
Prem

I have purchased nokia 6.1 plus handset, but while using bsnl sim card 3 g internet not working, and for this issue i contacted to nokia service center they told me that its bsnl problem, even i replaced my sim cards 3 times but same problem occurs, waiting for effective solution from bsnl, i personally visited and wasted my 3 days time for this issue,

Phone no.[protected] dead since 16.10.2018 due to technical reason as per sde, palam vihar. Despite several requests, ultimately requested for disconnection after adjustment in monthly rent on 22.11.18. Phone disconnected without adjustment. Resultantly, demand notice regularly disturbing. Security is also held up. Defaulting officials should also be panelized.

My phone is dead & is disconnected.

I tried to reach the following number[protected] no one is picking up the
Phone.

I have not used the phone for the last two week.

Name : rakesh manubhai shah

Phone no:[protected]

Address : b/9 ambawadi apt near c n vidhyalay ambawadi circle
Ahmedabad

Ahmedabad = 380006

Thanks & regard
Drashti shah

Please note, contact number [protected]/ account number [protected], the land phone is not working for more than 2yrs. We just pay the bill of 490rs once a month. Many complients has been sent to local bsnl office and even to toll free customer cares.
The bsnl fight with us if we give complients.
Could some one address this please.

Regards
Bojamma
[protected]

I,
Satish s rayabhattanavar request u to delete my sim card registration of phone number [protected]. The reason for the above decision is to avoid illigal activities from my sim as the my mobile is lost. The people are useless nowadays they will the phone number and sim cards as they like of illegal activities. Kindly please do the needfull job..

Thanking you

My phone set is not working. I can not make out going calls and i do not also hear any ring for incoming calls. But this instrument make engage tone voice all of a sudden in night hours which disturbs us and unless we lift its receiver and place it again and again it do es not get silent. Ultimately sir, this instrument became useless. Hence i request to please replace the instrument of phone with a new instrument having caller id as early as possible.
My personal details are -
Rajhans madhukar marathe
Phone no.[protected]
Consumer id.-[protected]
A/c no - [protected]
Maharashtra

From:

S subramanian
Flat no. B2 balaji hills
New no.11 manickam street
West mambalam
Chennai 600033

Dear sir,

Sub: not able to make or receive any calls in my prepaid mobile no. [protected].

Sir i am using the above mobile number for more than 10 years. For the past 2 months making and receiving calls in my mobile is causing problem due to some 3g tower problem. I have made several complaints over phone but the issue still remains unresolved. I am paying charges for 3g services every time for 90 days but most of the time i could not make calls or receive calls and the data services are also not available most of the times. Whenever i make complaints i am informed that the tower near my place, (Station road, west mambalam) is faulty and they are not taking any steps to rectify the problem yet.

Sir, i request your goodselves to intervene and try to rectify the problem at the earliest.

Thanking you and with regards

S subramanian
My earlier complaint is yet to be attended.
My mobile number [protected]
No signal
Problem persisting for more than 2 months.
I am informed that there are some payment problems and the same will be rectified only by the intervention of the top management
We poor customers are the sufferers.

I recharged my jio number from sbi rewardz with 100 wrongly choosen my operator as bsnl on 30th december. So i didn't get recharge message but sbi rewardz customer care said we got the confirmation from bsnl so we cant refund and bsnl customer care said we haven't recharged as this number is not in our database. I want my refund but both are saying each other as culprit

I'm working remotely from home, with wireless connection i couldn't able to connect my client ip, in order to do that i was in need of broadband connection. Bsnl is the only broadband service provider in our area, so i have approached ae for new connection. My house is 350 meter away from the existing broadband pole. Since fiber cable is not available at natham branch, he asked me to go with traditional copper wire telephone line (Dsl) for time being, he also promised that once fiber cable is received from madurai office, surely he will do the cable change for me.
Upon his promise about fiber connection, installation happened on the same week with dsl. From the day 1 connection was not stable,
With this poor connection i couldn't able to connect remote for which i got this connection.

In-between twice the cable wire got cut because of wind, in this regard i have made many complaints to bsnl department. Also submitted a complaint letter to the bsnl natham on june 2018.
Despite that nothing related to fiber cable connection has been done, launched new complaint to customer support, they responded well and changed dsl to cable wire with condition basis
(Minimum 2 connection required, so i got additional connection to get rid of the problem).
But it solved only 60% of the connection issue. Still connection goes on and off atleast 10 times a day and poor upload speed. The situation is still pathetic & unsolved

I have approached customer support of other service providers (Airtel and reliance jio), they said minimum 15 connections required to start the service in our area which is impossible for me to do but
I can assure people will start getting connections once they start seeing good service. I don't know what else i can do, apart from contacting one after other. It is very very urgent.
Kindly help me to get proper broadband connection at the earliest.

On 7 january 2015 bsnl rewari booked a telephone landline telephone for me having number[protected] and promise to install the phone at my home very soon.
But after more than 3 years passed but after frequent request they did not install the landline phone at my home making lame excuses regarding damage faulty line and fault not found buy their lineman.
Now on 12th december 2018 they forcefully send me a refund cheque of security deposited by me with their own will and mendatorily action because they don't want to install the phone please take necessary action and order to install my landline phone at my home i don't want this refund and it is violation of all consumer rights and criminal breach of trust by bsnl.

Hoping for the favourable and prompt action please.

Rao vijender singh s/o rao sher singh
Village mundhalia
Po bikaner
District and teh rewari haryana
Mob no. [protected]

I have bsnl broadband connection at home. I am very disappointed with the connection issues. There is internet for one day and the other day, it's no longer there. This has been going on for the last 6-7 months. I have to make a complaint everyday. The officials resolve the issue but next day, it's again the same issue. It has become impossible to do any work. Out of 30 days in a month, there is no internet on an average for 12-15 days. But as a consumer, i am asked to pay the entire bill for the month which is around rs. 800. The broadband service is really unsatisfactory.