Bharat Sanchar Nigam [BSNL] Complaints & Reviews

On the basis of my application my landline[protected] was disconnected vide w. O. No.-[protected] dt.[protected] but till date i have not received refund of the security deposit inspite of repeated persuasion with the local telephone exchange and submitting all the necessary requirements. (I. E. Cancelled cheque, work order (Original) along with the application for the refund.

Sir,
I applied for bsnl phone & broad band connection on 26th july'2018 after confirmation from the concerned personnel respective engineer (Mr. Yadav) that the place where i am currently residing i. E
Esic medical college nit 3 faridabad (Govt sector).
But so far they haven not installed the same and always give excuses time and again when i enquire for the same. On their confirmation only i submitted the requisite rs. 500 against cust. Id [protected].
This kind of negligence behavior is the only reason behind bsnl lagging behind from private firm.
Kindly help on the same

My land line number is[protected].
Bsnl has changed my plan to higher tariff without my consent. I have never seen them changing it to lower tariff with additional benefits for customers!
Most troublesome part is i have to visit bsnl office leaving all my work to get this plan changed back.
Please do the needful.
Thanks and regards
Umesh phadke

Every time my money gets deducted from my bsnl mobile without my request. To my surprise i always get sms stating "you are charged rs10 for service voice chat of renewal date[protected]." i unsubscribe it always via 155223 but next month again money gets deducted from my bsnl registered mobile no. [protected]. I have already activated dnd in my number.in spite of several email to bsnl this problem is not solved.

I had surrendered my land phone [protected] in november 2017. But even after one year, my security amount rs:1000/- (Rupees one thousand only) not refunded. And i had registered my grievance through their web portal on[protected] as per complaint id:krl/co/2018/2421 (The screen shot is attached herewith). While i check the status of my complaint, alas! It is not there. What shall i do now

I have surrender my telephone[protected] on march but still not get my security deposit refund
I have called in bsnl office si many times but no response till yet
I have given application already but no refund till yet
I have also called customer care but no response given by them

I have called local area bsnl office but they told me that cheque will be issued from jaipur

Plz refund asap

The telephone bearing no.[protected] is totally dead since[protected] and inbetween it was rectified and again it got dead. I made many compliants but of no proper response. I am paying for the internet unlimited. Will the bsnl give any concession for the non functioning of the telephone since long.
Kindly look into the matter to resolve the problem soon so that the connection i will get and the internet also.

Kindly clarify about the concession for the non functioning of the telephone since long

Sir, my cell no is [protected]. I was getting unwanted calls frequently and when i approached your jayanagar center they advised me to send start0 to 1909 and confirming with yes again on 1909. But despite this i am getting messages from bsnl every five minutes causing me untold misery. Even during night i could not sleep properly because of these messages. I am contemplating filing a police complaint and also to approach telecom ministry, as my peace is disturbed beyond limits (I am a senior citizen who is being harassed by bsnl messages). Oflate any no of messages to 1909 is not delivered and failed note comes immediately. If bsnl is desperate to earn revenues, this type of beging does'nt lead any where. Please arrange for a call back on [protected]

I m a bsnl mobile costumer from its inception. I mliving @ mathakkavala, near villoonni post office, kottayam, kerala, i m not getting signals in my mobile, i can't call and use internet from my mobile. Sometimes i m getting poor signals and conversation is very difficult. As a business man it is affecting my business.
Kindly look into my problem
R suresh babu
[protected]

I ankur gupta resident of jodhpur rajasthan. My bsnl mobile no. Is [protected]. On 27 november 2018 time 7:22 pm suddenly bsnl operator has subscribe value added service on my mobile no. Without my request or subscription and deduct my mobile balance. When i asked to customer service center then they denied to this, when i ask regarding my refund they also denied & rude behave with me. Even disconnect my phone call so kindly resolve my issue as soon as possible.

I, s. Balasubramanian, got connected to bsnl as early as in 2003 with a cellone prepaid mobile no. [protected]. This number is the registere mobile for all my public accounts, network privacy, banks, it, social networks and my bank accounts connected. Since the sim was of old type, i travelled 2000 km from my present location to kokata and got the same converted to micro/mini sim.in the process i fell down from the cot broken 3 ribs at my age of 80th year. The phone was working nicely till 13.30 hrs 17.11.2018 (The time when i crossed west bengal state limit. Since then the phone is not working. The bengaluru telecome district says to contact calcutta telephones and there is no way to contact the specifed no 1503, the line should be active. With anticipating a surgery at the age of 80, does bsnl want me to travel again for the activation?

Hi,

I have recharged to my mobile with stv 349 on last monday[19.11.2018] morning through net banking from standard charter bank.

The amount not get recharged for the whole day and i had call with customer care and i got information that it was not recharged due to server problem.

The amount shroud be refunded within 7 days. But for me its been more than 7 days. Still i did not get refunded with my amount.

When i called today morning to customer care named ms. Vidya who was talking so rudely and not give the proper information.

I just request to refund my as soon as possible and kindly take action to the employees who are not responding properly to the customer calls.

Thanks,
Abirami

Resp sir,
I have made a payment of landline bill for the month of nov2018 via internet banking on 23rd nov2018. The amount of rs.1389 is debited from my account on that day but still i have not received the digital receipt yet. As while making payment there were some net issue encountered before redirecting from bank website to bsnl portal. For more details i have attached the bank receipt.

Total Rs 40.00 deducted for service GAME in two times on two dates 20.09.2018 & 10.10.2018 without my consent. Please refer below table for 3 & 4.

DND was activated on my mob since 6th Feb 2018 (URN: [protected]). Customer Care, 1503, tells me on 10.10.2018 that I had consented for service GAME thro’ voice call.

It is not true, as I have not received any call on this mob since July 2018.

It is evident from below call log.

This last 5 call log is extracted from my mobile by dialing *123# below.

Call records from [protected] as on 10.10.18---

Call Records Call Type Call Cost Call Duration Time Called Num Called Volume
1 MOC 00.0 INR 380 Sec 10.10.2018, 10:48 1503 0
2 MOC 00.0 INR 422 Sec 20.09.2018, 10:20 1503 0
3 Direct Debit Request 20.00 INR 0 Sec 10.10.2018, 01:25 Nil 0
4 Direct Debit Request 20.00 INR 0 Sec 20.09.2018, 15:23 Nil 0
5 SMSMO 00.0 INR 0 Sec 18.07.2018, 11:13 59751 0

Please revert deducted money Rs 40.00 back to my mobile balance.

I also request you to advise the concerned authority to refrain from deducting balance from my mobile in future to avoid inconveniences to both sides.
FYI, prior to above deduction, two times Rs 5.00 each time deducted on 14.11.17 & 9.11.17 from my mob balance for service Health Tips without my consent and the money is not returned back still. Please return this also.

Bsnl Complaint Booking for GSM/CDMA at http://www.bsnl.co.in/customer-care.html is out of order for UP (east) at this moment.

For any query, pl contact me on my mob or email.

Thanks & regards,

Sunil Srivastava,
Mob : [protected]/ [protected]

Yesterday i got debited for a service which i havent opted... Mobile shiksha app. When i complaint at their customer service no. They said we called you and u respond but i havent received any such call from bsnl. Even my caller details and true caller app shows this that i havent got any call. But they are not ready to listen. They told me to go to bsnl office with your documents for getting the details. I have no time for that. I just want to know do they really do this with their customers. Is this the kind of service provided by bsnl to its valuable customer in today's date when every other company is rushing for customer satisfaction.

The above phones were released and handed over on 26/11/2018 for security release. First i went to sardarpura bsnl office who directed me to patel nagar bsnl office. Patelnagar bsnl office directed me to get the orders from sardarpura bsnl office for closing of telephones. I went back to sardarpura bsnl office for the orders for closing of the above telephones and thereafter back to patelnagar for handing over of the relesed telephones. The officers and staff were helpful but this procedure was strenuous as i am 81 years old and got the difficuty of movment between the two offices. Pleas simpalifies the procedure to avoid such strenuous movements. After deposit of telephones on 26/11/2018 i request you to please release the security deposits after deduction of any dues. The correspondences for delaying the matters should be avoided.
Gopal singh sankhala
Mobile no. [protected]

Sir, i was checking a meeseva message i recieved for services i applied for when suddenly around 14 messages started displaying from 56566.. Thank you for subscribing for "bikini world event"10 rupees charged, like so "wall paper special event" "music pack.".. And then messages sending otp for some spicy photo shoot... I have lost the rs 60 of my balance because of these fake subscrptions which i haven't done. Restore my balance. I called up call center immediately but they say i have called that number.. I want my amount back as i haven't called or subscribed

Im trying to port my bsnl number and messaged port to 1900 but im have not received any upc code till now... Im trying to do this since 3 days but not received yet...
Kindly see the issue with bsnl and solve the matter as soon as possible.
Will be thankful if you solve the issue... Or else may have to take a serious action on the same.

Thanks & regards
Very professional customer

Despite sms the job portal is debiting my bsnl mob [protected] every 5 days by rs7 please stop. The toll free number ends with languages and no further response at all. The sms stop sent fails every time and is not delivered. Tried to call number of times but the call does not go through at all. Please help to eliminate the job portal debit of rs 7 in my bsnl mobile number as stated above, once in five days. I am aged 67 years and not aspiring to get a job at all

Took ₹30 from my main balance. Complaint registered but didn't receive any docket #. Later came to know no one customer care agent raised a complaint. Then explained everything and got a reference number. Has been two weeks. No response yet. Called several times and heated usual response - system is down. Today after calling them came to know that they can only raise a complaint on my behalf and can't initiate any refund. Now they ask me to approach the bsnl office in person. Why the hell did they deduct my money and wasted my time on getting residencia for this?
Bsnl good for nothing.
The worst network.
Fit for nothing network
Complaint has been registered-docket number is-8k10tn305152