Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had applied for disconnection of my landline and broadband connection on june 7th, 2017 and the connection was made inactive on june 20th, 2017 i. E. After 13 days. Further, as per my bill for the month of june, i am entitled to a security refund of rs. 2847/-. As informed by the bsnl exchange, the security was to be refunded through cheque within 60 days from the date of disconnection of service. However, i have not received my security refund till date. On enquiring multiple times in the exchange, i was told to wait till march 2018.
As per trai,
“the service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer. Further, fresh bills shall be raised only after adjustment of the security deposit. The closure/ termination of service shall not be made conditional upon payment of dues/ bills/settlement of dispute. The outstanding amount of security deposits has to be refunded within 60 days of closure/ termination of service.in case of delay in refund beyond 60 days, a consumer is entitled to interest at the rate of 10% per annum for the number of days refund is delayed beyond 60 days”
I tried reaching bsnl customer care over call for the same matter, but i was told that the refund is to be issued by the bsnl exchange and there is nothing that the customer care can do about it. Further, i was advised by the customer care to wait for the duration of period communicated by the exchange i. E. Till march 2018.

Dear Sir/mam,
My BSNL mobile no. [protected] has been charged by Rs 42 for the activation of PRBT which was activated without my any consent.
As I have talked to customer care of BSNL he has directly ignored me for giving me refund.
I have activated bsnl tune when my balance was Rs 2.Then a msg has came informing me to activate it when the balance is suffucient.but I had already deactivated it then also after 1 day when I recharged my balance ''IT APPROVED THE PRBT SERVICES WITHOUT MY CONSENT''
It is a cheating by the company to the consumers It is company's mistake for sending the SMS of PRBT activation as an advertisement.
I want my refund of Rs 42.

Thanks and regards,
customer.

We have the landline connection at 69, nattu pilliar koil street, chennai - 600001, but in the billing address we have found the address as 106/107, narayan mudali street. We have been complaining from past 3 months regarding the disturbance in line, but no action has been taken yet. The reason said was the wrong address in billing. Please do the needful and take action immediately.

I have surrendered my bsnl landline and broadband connection in the month of july 2017. I submitted the telephone receiver, broadband modem and ups to bommasandra, bangalore 560099, bsnl telephone exchange. They told me providing me with a acknowledgement that i shall get the refund within 3 months of surrender of the connection but still i haven't not received any refund from bsnl. I have got a bill of sept 2017 where refund of rs.2591 is clearly mentioned. Under circumstances i want to know the status of my refund and raise a complain against bsnl. My bsnl customer id [protected].

When i call the customer care they said our higher executive can call you within four hours but no call comes issue is regarding sim internet not running error code 20 6d comes internet configuration not done properly i think. What should i do in this issue i don't know if you really want to solve these issues call me [protected]
Thanks and warm regards

Sir,
With reference to the subject i want to convey you that as soon as i received message for m. R (56300), i have send you twice message for stop through sms to 155223 at 6.53 p. M and 6.56 p. M but you have deducted rs. 30/- and you have not deactivated the service.

I have never used this service nor i agreed for the same, even then you renewed the same service on dt. 14/01/18 without my consent and deduced rs. 30/-.

It is illegal and against the guideline of trai.

You are requested to refund rs. 30+30 = 60 rs.in my a/c and deactivate the service other wise i will proceed to higher authority.

Warm regards
Ramesh kumar nagpal
+91 [protected]

Hi,

My prepaid sim card has been deactivated as i missed out on payment due to some unavoidable circumstances. The local shop keepers are saying that the same number can't be given.

Is there any way of reactivating that number, as that number is important to me. I am getting outgoing calls on the sim, but incoming and net services are not working,

Please help

Respected sir,
I beg to state that i have recharged my mobile phone (No. :- [protected]) for increase balance of rs. 220.00 by topup at retail shop (Mobile phone no. :- [protected]), at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:54 pm (Ref. No. :- [protected]).
At this time, the bsnl giving offer on topup, recharge rs. 190.00 for balance of rs. 220.00.
But, the retail shopkeeper (Mobile phone no. :- [protected]), at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:37 take rs. 220.00.
The retail shopkeeper, at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 has take rs. 30.00 more from me.
I have no fault.
This was the mistake of the retail shopkeeper (Mobile phone no. :- [protected]), at :- 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265 on dated 29.01.2018 at 12:20:37.
I have complained this matter to the bsnl customer care gujarat on dated 30.01.2018, 31.01.2018, 02.02.2018, 10.02.2018.
But, bsnl customer care gujarat has not take any action to refund me rs.30.00 (Rs. Thirty) only.
Kindly, take necessary action from your end to refund me rs.30.00 (Rs. Thirty) as early as possible.
Thanking you,
Yours faithfully,
Arup kumar barat.
Address :- dev - ashish park (Apartment), flat no.:- f1, first floor, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath, (Gujarat), pin code :- 362265.
Mobile phone no. :- [protected].

I am receiving bsnl landline bill with incorrect name. This has caused problem in applying passport. I am providing the following particulars:-

1. Customer id: [protected]

2. Account no.: [protected]

3. Phone no. : [protected]

Please change my name from only dutta ray to d j dutta ray for convenience to apply for passport and produce the bill for address proof.

I am registered for dnd on both trai and bsnl on my phone number [protected].in spite of that, i keep getting repeated solicitation calls from bajaj finance. This is a delinquency of service and a violation of my dnd rights as per the “telecom commercial communication customer preference regulations, 2010”
Desirable resolution:
1. A big rap on the knuckle for bajaj finance: action under prevalent laws on misuse of pi (Personal information)
2. Need compensation for the harassment faced because of improper implementation of my dnd rights

My land line no [protected] is not working since last 4 days i have submitted complaints three time two time message was resolved, but actually not resolved till today. Complaint details are
1 [protected] dated 6 feb 18
2 [protected] dated 7 feb 18
[protected] dated 8 feb 18
Along to no [protected]
Still phone is not working many time call has been done

I am working for sbi as a manager. I have been provided a bsnl sim from my regional office. But that number is not working to use. I am unable to pay outstanding amount since i have not received any soft copy or hard copy of the bill. Please provide softcopy of the bill to my bank official mail id. Mail :sbi.[protected]@sbi.co.in. Please do the needful at the earliest. I have called customer care centre. But there is no proper response.

I am using bsnl landline broadband service. Today i got a call saying he was a bsnl representative (2/08/2018 at 10:45 am) and asked me whether i am facing any connectivity issue, to my bad luck i was really facing an issue and conveyed to him. He told me to send a message bvas at 56677 from my alternate number and my issue will be solved. When i sent him the message he said that i have successfully subscribed for bsnl services for some games and all and i will receive some id and password at my email. I was shocked to here this and immediately questioned him why such service is activated when the call was for solving connectivity issue but the guy disconncted the call.

Bsnl hungama has cheated me by giving false information and made me subscribe to a service fraudulently.

I request you to kindly deactivate the service and take strict action against them and request you to reimburse the charges which they will be charging me.

Regards
Jayasree das
Landline [protected]
Mobile [protected]

Respected Sir please restart the services of my mobile no. [protected] above-mentioned number are link to the my aadhar card and when I try to download my aadhar card otp goes to the above number. I have in very trouble. So I request you to please restart the services of my mobile no. [protected] for me above mentioned number are present in my family members. And also above number are link to the my email account. Banking accounts. Please let me inform That how I can restart the services of my number

Surrendered telephone no.[protected] and all required documents submitted to bsnl ranikuti office on 15.078.2017, but yet to receive refund
Of security deposit amount of rs.2, 280.00, even after lapse of more than
6 months. While enquiring with the accounts department of ranikuti office
Over phone, they were unable to give any proper reply. Kindly do the needful.
Regards.
Ashis bhattacharya
[protected]

I have lost a BSNL sim card and want to get reissue a new sim with same number.
The number [protected], I have been using from 10 years. Now I have lost the SIM card. Now at the time of blocking of the lost SIM through customer care, I have come to know that, my sim card is not issued in my name from the beginning i.e. 10 years before.
Now I need to get the same no SIM card from the BSNL.
Please suggest.

I am using BSNL from past 4yrs, recently moved to Bangalore here e are facing very poor signal strength at my home. Signal fluctuating frequently & call get drops. Pls help me to resolve this. I'm staying at chinappannahalli. Tried to reach cc but due signal problems unable to reach.

If you are not considering this complaint as high priority I have option to switch to other network. I worked under business head and I know how they will treat each and individual customer.

Please consider it as high priority.

From beginning bsnl prepaid mobile [protected] not having network facing problem in incoming call and outgoing calls. Complaint from people that my phone not reachable. Due to this problem i am suffering a lot financial and psychological. Lost about rs 50000.
Need attention and provide network service at my location khariwad daman. Ut.396210 immediately after launching a complaint

Sir my land-line is not working for past four days and no response from their side please make it clear as soon as possible land-line number [protected]
There's no response it is happening for the fifth time and it's an hotel very important about orders and customers please make it serviced
Mobile no:[protected]

Thanking you

Regards
Hotel mks

My landline number[protected] circle rajasthan i have given application to disconnect my landline phone but they are not listening to me and giving me bills please sort it out otherwise i will do complain further for it we go. To bsnl office but every time the office remain close only lineman was there and i have given application of disconnection of my landline but no process is there pleasw help. Me out of this thank you.