Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My phone no.[protected] .No proper mobile signals in gokul nagar area. The signals are very weak in all parts of bhiwandi. Many complaints has been registered regarding this problem.Please take into consideration urgently.

Hi,

I have been using BSNL number [protected] since two years, now I am facing a problem with signal in my office Infosys which is at Pocharam. I am unable to get any calls inside the building or outside. Please rectify the problem as soon as possible.

Regards,
Prashanth

Hi, I'm narendra using bsnl prepaid sim styaing in hyderabad, from last three weeks i'm getting very bad signal. Call getting disconnected after few seconds of lifting recieved call / died call. I Would like know how give a complaint BSNL network, they are cheating trusted customers. Please let me know further details

I purchased a 3g bsnl sim from cuttack. However in my area choudwar, cuttack i don' t get the desired signal strength. hence my purpose for its purchase remains unfulfilled. Please rectify. Regards sanjeeb

Sir we (people in pembatla vill, sarangapoor mdl, Karimnagar Dist) are facing a lot of problems with arpapally(vill) bsnl tower.almost half of the day we dont have signal in our bsnl mobiles.I think it is the problem with the generator. So we request you to look into this matter as soon as possible.

sir!
one weak back my uncle lost his cell phone.four days back we consult
nearest bsnl customer care center and sumit the proofs and we have taken a new sim . today we bought the new cell.we are inserted the new sim into that cell phone. until now that sim didn't got the signales.is it taken some more time? but our phone shows only searching symbol. our cell number is [protected] costomer name: G L N REDDY(GOLUGURI LAXMI NARAYANA REDDY); so please help me. i am waithing for your reply.

GOOD

Hi, I am staying at Ram Mandir Market, Shimla 171001
I am having problem in bsnl mobile network.
it is so bad network of bsnl mobile.please solve my problem very earlier.
my mobile number is-[protected]

Bharat Sanchar Nigam Limited — Slow surfing and downloading speed

I am not getting enough speed to surf internet as it is provided by you.Many a times I found that the page I am looking for is unavailable because of connection error.

For activation of your account you should go for SPECIAL recharge of 34 rs . Remember you must go for special recharge or u'll be getting balance not validity . You can get special recharge from retailer or u can also get that from www.paytm.com while u recharge here don't forget to select special recharge option, tat's it .

BSNL — irregular connectivity

we are not been able to connect the broadband at once, it takes alot of time to connect to server.
also www.yahoo.com and other pages of yahoo are not opening since last 1 month.

sir, ihave used on bsnl prepaid plan . but then iwant to call detal bil on this month, wat ican do, pls hep me

hey., ..try talking to the customer care people at[protected], , , or write to them at [protected]@pantel.in... they are responding there and am sure your tab would work fine soon...

bsnl penta tablet — Sulekha is big cheater

Sulekha is a big cheater and they dont answer properly, they shows product even though they dont actually, i have made payment by net banking but they are not answering now

BSNL Mobile — unsolicited subscription to service

I got msg frombsnl that "Thanks for using our Chat messenger. Your service has been renewed for 30 days. Rs 15/- Charged" I failed to understand how come they have subscribed to the service I have never solicited.Please suggest remedy.

My money is getting deducted towards mobile box office renewal on regular intervals, for which i have never subscribed.pl do needful. i request bsnl officials not resort to such cheap tactics of deducting money from customers account without their request/consent.
my phone no [protected].
S. Ghosh

THE SAME PROBLEM FACING BY ME ON MOBILE NO. [protected]...PSE SOLVE MY PROBLEM..
VINOD KUMAR...TUNDAKHERI


THANKS REGARDS

Sir,
Be kind enough to get my unwanted Bollywood Diva subscription deactivated from my post paid bsnl mobile connection bearing A/c No.11034077 mobile no.[protected]. It is shear wastage of money, more over it gets renewed itself. Complaints have been got lodged with the customer care center but it is not being paid any heed. Necessary action may kindly be taken to get rid of this unwanted subscription.
Thanks.
Deepak Verma

Dear sir or medem


My name is nisha. I am going to submit a complaint a Contact No. is disturbing me continuously i am very disturb because this person please vertfiy this no.Otherwise i will take the strict action.I already submit the complaint in the bsnl cutomer care center but but not any action apply on my complaint.This is contact no of that person [protected].



Thank You
[protected]@gmail.com

Dear Sir,

Some time last month I had received a notification SMS on my mobile saying "ALL CHANNELLS" was activated on my number and that i was charged 40 rupees for this. i have immediately lodged a complaint through your portal and after two weeks got a notification that the issue was resolved.Two days back I got an sms saying "your renewal request for all channels/month was not activated due to low balance." i have never subscribed for any such service in the first place and now i am unable to deactivate it. I spoke to the customer service on 1503 and they suggested that i send an sms with MYUNSUB to 55447. i sent This sms and was charged 3 rupees for each sms and only got a reply "you have entered an invalid keyword." I want to know why i am being charged for a service that i never subscribed for and why i was willfully given wrong information from customer service. the BSNL online customer portal is so faulty that it is beyond hopless and cant file a single complaint on it. This is robbery of my money and I WANT IT TO B E STOPPED.

BSNL — delay in landline connection

Dear sir,
BSNL Ghaziabad is the worst service provider now i am feeling os .I have booked a new telephone connection UID no .UPWGZB[protected] and even telephone number was allocated to me that is 2606800 though 15 days have been passed but till yet no connection not even line was given to us this show how careless you are for your customer though your employees say we are number 1 service provider ironically

I had applied for new landline connection on first week of may 2013. Lead Id is KLERN[protected]. Am stilll to get my connection. Kindly help me

I had applied for a lanline and broadband connection from BSNL office at Tripunithura, Ernakulam. I am yet to get the connection. On enquiry at office they informed me that number is alotted but connection is getting delayed due to some technical problems.

Lead Id : KLERN[protected]

Vinod
Thripunithura
Ernakulam
[protected]

TO WHOM SO EVER CONCERN.
DEAR BSNL,
I DO NOT HAVE ANY PREVIOUS BSNL CONNECTION. I WANTED TO BE A BSNL CUSTOMER. ON THAT NOTE, I APPROACHED THE BSNL OFFICE AT INDIRANAGAR, BANGALORE. MET A LADY (NOT SURE OF HER NAME) WHO ADDRESSED MY QUERY FOR A NEW CONNECTION. SHE GAVE ME A BSNL NEW TELEPHONE CONNECTON AND BROADBAND APPLICATION FORM. THIS HAPPPEND ON 1ST JULY 2009. I WANTED THIS CONNECTION TO BE TAKEN ON MY WIFE'S NAME. BUT AS PER THE PROOFS REQUIRED, MY WIFE DID NOT HAVE A PHOTO ID PROOF NEITHER AN ADDRESS PROOF ON HER NAME. HENCE, I APPROACHED AN ADVOCATE WHO HELPED ME WITH AN AFFIDAVIT OF MY WIFE'S PHOTO ID AND RESIDING ADDRESS. THIS AFFIDAVIT WAS DULY SIGNED AND SEALED ON A STAMP PAPER BY THE REGISTRAR. I WAS TOLD TO BRING A COPY OF ANY ADDRESS PROOF (SPECIFICALLY WAS MENTIONED ABOUT A BANK STATEMENT OR A TELEPHONE BILL). HENCE ON 8TH JULY 2009 I WALKED IN TO THE BSNL OFFICE AT INDIRANAGAR WITH ALL THE DOCUMENTS THAT I WAS ASKED TO BRING. THE LADY AT THE FRONT DESK DENIED MY APPLICATION STATING THAT AN AFFIDAVIT CANNOT BE ACCEPTED AS A PHOT ID PROOF OR ADDRESS PROOF. ***NOTE: UNTIL THIS STATE I WAS NOT INFORMED OR GIVEN A PRINTED DOCUMENT AS TO WHAT TYPE OF PROOFS WILL BE ACCEPTED. THE LADY AT THE FRONT DESK JUST TOLD ME THAT ANY GOVT RECOGNIZED DOCUMENT WILL BE ACCEPTED***. THEN I DECIDED THAT I SHALL TAKE THIS NEW CONNECTION IN MY NAME. I MADE COPY OF MY PAN CARD AS MY ID PROOF AND CARRIED THE LATEST AIRTEL TELEPHONE (LAND LINE) BILL AS MY ADDRESS PROOF. ON 15TH JULY 2009 FOR THE THIRD TIME MY APPICATION WAS REJECTED STATING THAT AIRTEL BILL CANNOT BE ACCEPTED AS AN ADDRESS PROOF. THEN I HAD AN ARGUMENT WITH THE LADY AT THE FRONT DESK ASKING HER AS TO WHY SHE CAN’T ACCEPT THE AFFIDAVIT SO THAT ALL THE PROBLEMS CAN BE SORTED OUT. THE LADY GOT UPSET ON ME AND SAID "WE CAN GO ONLY AS PER RULES. I CAN'T ACCEPT ANY OTHER DOCUMENTS OTHEN THAN THE ONE MENTIONE IN THE NEW RULE". WHEN I ASKED FOR THE DOCUMENT ABOUT NEW RULE THAT SHE WAS TALKING ABOUT, THE LADY DENIED SAYING "I DON'T HAVE IT". I WAS VERY FRUSTRATED AND UPSET BY THEM. THERE WERE MANY OTHER CUSTOMERS AROUND ME AND I WAS SO VERY EMBARRASSED. I DEMANDED TO TALK TO HER MANAGER. SHE POINTED AT A CABIN AND SAID "YOU CAN MEET OUR AE". I THEN WALKED IN TO THE AE'S ROOM. THE SO CALLED AE WAS SO BUSY WITH HIS WORK THAT I NEVER EXPECTED SUCH A POOR PROFESSIONAL BEHAVIOR FROM A PERSON LIKE HIM WHO IS AT A VERY RESPONSIBLE POSITION. FIRSTLY, HE DID NOT WELCOME HIS CUSTOMER WHO CAME TO HIS CABIN (I'M NOT SURE AS TO HOW MANY CUSTOMER WOULD MEET HIM PERSONALLY THAT HE WAS SO TIRED TO WISH ME). SECONDLY, WHEN I STARTED WITH MY CONCERNS, HE DID NOT HAVE THE COURTESY TO TELL ME TO TAKE MY SEAT. THIRDLY, HE DID NOT LISTEN TO MY FRUSTRATION AND PAIN BUT CLEARLY REJECTED MY COMPLAINTS STATING THAT WHATEVER THE LADY AT THE FRONT DESK TOLD IS THE FINAL. WHEN I ASKED HIM ABOUT THE AFFIDAVIT, HE SAID "I DON'T HAVE ANY CLUE ABOUT THAT". IS THIS THE WAY YOU RESPECT AN ORDER FROM THE COURT ? ANY ONE CAN TAKE THIS LEGAL AGAINST THE AE AND THE PARTICULAR BSNL OFFICE STAFFS. HOWEVER I DID NOT WANT TO DO THAT, BUT WAS JUTS EXPECTING SOME KIND OF ACCOUNTABILTY FROM A SENIOR OFFICER LIKE HIM. HE WAS COMPLETELY NO HELP TO ME AT THAT MOMENT AND INCREASED MY FRUSTRATION. I THEN WANTED THIS TO BE ESCALATED FURTHER. HE WAS NOT READY TO ESCALATE. THEN I JUST LOST MY TEMPER AND TOLD HIM THAT I WILL GO TO MEDIA AND COMPLAIN ABOUT THIS TREATMENT TO THE CUSTOMERS. SURPRISINGLY, THE AE WAS OK WITH IT. HE SAID "YOU CAN GO AHEAD AND I'M NOT BOTHERED ABOUT ANY MEDIA. I HAVE SEEN ENOUGH MEDIA". AT THIS POINT I WAS FEELING VERY HOSTILE IN THAT BSNL CAMPUS. I THEN ASKED FOR HIS NAME. HE DENIED GIVING HIS NAME. I ASKED HIM SEVERAL TIMES. HE DENIED. THEN I TOLD HIM THAT HE AND HIS STAFF WILL FACE THE MEDIA IN FEW HOURS. AFTER WHICH HE BEGAN TO CONVERSE WITH ME. WITH ANGER AND FRUSTRATION THE AE ASKED ME "WHAT IS YOUR PROBLEM". THIS SHOWS THAT HE GAVE A DAMN TO MY COMPLAINT WHEN I EXPLAINED HIM. WITH PATIENCE, I AGAIN EXPLAINED THE ENTIRE SITUATION TO HIM. HE LISTENED CAREFULLY. HE THEN STATED "SIR, BSNL IS GOOD BUT PEOPLE LIKE ONES WHOM YOU MET AT THE FRONT DESK ARE THE ONES WHO IS SPOILING THE NAME OF THE OFFICE. IF I TRY TO CORRECT THEM THEY GET UPSET WITH ME. HENCE, NO ONE IN THIS OFFICE LIKES ME". IT WAS A SHOCK FOR ME TO HEAR THIS FROM A SERIOR OFFICER AT BSNL. LATER HE HAD SOMEONE CHECK ALL THE OPTIONS FOR ME. HE THEM MANAGED TO GET THE NOTICE WHERE IT TALKS ABOUT THE WHAT TYPE OF PROOFS WERE REQUIRED. MY QUESTION: IS IT NECESSARY FOR AN AE AT THE BSNL OFFICE TO SEARCH FOR THIS NOTICE ?? WHY IS IT NOT GIVEN TO ALL THE STAFFS AT THE CUSTOMER CARE CENTER ?? LATER TO MY SURPRISE I FOUND THAT A RENTAL DOCUMENT IS ACCEPTED AS A PROOF OF ADDRESS, BUT NOT AN AFFIDAVIT. IS IT LOGIC ?? IT IS INSULTING THE COURT AND THE GOVERNMENT. HOWEVER I HAVE RAISED A COMPLAINT TO MY ADVOCATE AND ALSO TO THE REGISTRAR. THE LEGALITY OF THIS ISSUE WILL BE DEALT BY THEM AFTER THEIR INVESTIGATION. I SHOULD ALSO MENTION THAT AFTER A LONG AND FRUSTRATING ARGUMENT, I WAS TOLD BY THE AE THAT I CAN GET THE DOCUMENTS AGAIN AND HE WILL DO THE NEEDFUL FOR ME. THE AE AT THE END GAVE HIS NAME TO ME. BUT I'M NOT HAPPY WITH THE WAY THE ENTIRE SITUATION WAS DEALT. I DO HAVE THE NAME OF THE AE WHO ADDRESSED MY CONCERNS FINALLY. I WOULD LIKE SOME RESPONSIBLE PERSON FROM BSNL TO CALL ME OR CONTACT ME VIA EMAIL ([protected]@GMAIL.COM). I WISH I COULD ESCALATE THIS TO THE TOP OFFICIAL IN BSNL AND MY ATTEMPT TO DO SO WILL CONTINUE. I FOR SURE WILL APPROACH THE BSNL OFFICE AGAIN FOR MY NEW CONNECTION AFTER I RECEIVE AN EXPLANATION ON THE ABOVE MENTIONED "PATHETIC" CUSTOMER EXPERIENCE/SERVICE.

Sir,

I have suffring alots of problem beacuse of a poor custmer servise of BSNL, A few days ago there was some errore with my store's Internet connection i compain on you BSNL number 1500 its tack lots of time to talk with assistant and thay are very roudly give reply and I got it repaire after 4 days and this days in my store SALE was goin on so I was suffring alot and my totly Billing system is online so I counldnt make bills also so i had loss of sale also so please improuve your coustemer servies

Date: 2/09/2009

bsnl cutomer compalint solution is very bad, I have given application for new connection with broadwand on 27 july after regular folow-up i get my connection on 15 Aug. but since 29 Aug 2009 my phone & broad band connection is dead.

my no. is[protected]

till date my connection is not o.k

I am facing the issue with BSNL Frequent disconnection, When gave multiple compalints they will come and say line fault cannot be done any thing, PAY BRIBE the work will be done.I[censored]R TAKING CONNECTION OF BSNL BE PREPARED TO HAVE THE LINE MAN NUMBER TO GIVE BRIBE TO GET THE CONNECTION.If the line goes down on sat partiall service or the line man will not be available.VERY VERY POOR SERVICE, Again on monday for follow up.

BSNL CUSTOMER CARE IS REALLY BAD THERE IS NOT A SINGLE NO ON WHICH THERE IS ANY REPLY AND BY MISTAKE IF THERE IS ANY REPLY THEY ARE VERY RUDE AND WITHOUT ANY SATISFACTORY ANSWER