Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Its has been over half a month now that I have been trying to recover my land-line number. My phone has internet package as well for I work from home. My husband, lodged a complaint 15 days ago, and till today the complaint is unanswered, unattended. This inconceivably behavior is doing a lot of loss for us. 65a/9 Swinehoe Lane, Kasba, Kolkata - 42.

Dear Team,

On 13th Aug 2011, I recharged the BSNL mobile of my sister on the ocassion of Rakshabandhan with Rs. 500 online through the below website

http://www.rechargeitnow.com/

Money got deducted from my account but recharge not happened. When I raised a ticket with rechargeitnow.com, then they are saying that it was successful from their end so please contact BSNL Service operator. When i contacted BSNL then they are saying that "No such transaction id exist". I have contacted them lot of time but they are not refunding my money.

Below are the transaction details


transaction id: 35019705
subscriber id recharged: [protected]
operator: BSNL
circle: Bihar & Jharkhand
purchased value (MRP)Rs.: 500
date:[protected]:24 PM


Kindly address my issue and help me to refund my amount or recharge the same number with the same amount.

Cordially,

Sanjiv Kumar | Wipro Infotech| +91-[protected]
EC-4,Tower-10,Wing-A,Floor-3rd,, Electronic city- Phase-1, Bangalore-560100.

Sir, I have Installed a bsnl broad band connection combo home plan(unlimited for Rs.750/pm)on December 2011, and bsnl committed the speed of 512kb/s, but the speed is always below 100kb/s mostly 25 to 70 kb/s. I have complained with costumer care on ph.no.1504 and they installed pin in my internet protocol but no change has been observed.I request to your good self kindly help me for justic and oblige. My ph.no. is [protected] on my name as Raj Singh lane no.3 w.no.3 Shiv puri Kathua.

Yours faith fully

Raj Singh Sumbria
lane no.3 w.no.3 Shiv puri Kathua.
ph.no. is [protected], Mobile no.[protected]

With regret, i would like to say that the service provided by BSNL is equal to worst level. I have been following up with the call centers regarding my issues with broadband for phone [protected] and still unclue over the solution. I have been patiently going through days to find a solution, but yet in vain. Time has come to escalate to highest level and i am hoping to find an end to my problem facing over a period of months.

I have a issues with Internet pages not opening up. Broadband link is good, line is good, sites doesn't open up. It can be through a wired connection or a wireless connection. When i try working with different connections apart from BSNL, i will be able to open Internet freely and work on it effectively. But, when coming to my connection, it halts up.

Yesterday, i raised a case with the following complaint number's but till no one didn't call back. I am writing this mail when on phone with customer care and on IVR listening to music for a long time.

1211/35 - compliant number - Old Case
0112/187 - Complaint number - New case
0112/295 - complaint number - New case

Would appreciate if you can direct me to concerned level of support to resolve my queries

Hope at least now, my grievances is addressed in timely manner.

Thanks and Regards,
Sunder

I HAVEIIMOBILE WITH ONE TIME PAYMENT OF Rs 900/ WITH COMMITMENT FOR LIFE TIME HAVING RECHARGE OF Rs 50 PLUS TAX
VALIDITY SIX MONTH SINCE LAST THREE YEARS IAM OPERATING WITHOUT PROBLEM ONLY TODAY WHEN I WANTED TO EXTEND MY VALIDITY I WAS TOLD THAT I HAVE TO RECHARGE FOR Rs 200 FOR SIX MONTH VALIDITY I DO NOT UNDERSTAND THEN THE LIFE TIME PERIOD IF ABOUE SCHEME FOR ONE REASON OR OTHER DI COTINUE THEN WHAT ABOUT MY INITIAL PAYMENT OF Rs 900 PLEASE CLERIFY THE SAME AS MY EXITING PERIOD IS ABOUT TO EXPIRE

MY NAME GIRISH BELANI ADDRESS 8 KAPIDHWAJ BONGLOWS JODHPUR GAM ROAD

AHMEDABAD 380015 GUJARAT

BSNl WiMax Speed VERY SLOW.
BSNl WiMax in interrupts us everyday for this reason we get loss and I said for this BSNL wimax employer for this problem, but they ignored this. But Now I want justice.

My bsnl mobile asking puk code...
my Sim serial no is[protected]
My mobile no is. [protected]

Pls kindly send the puk code belowed mention my email id

[protected]@gmail.com

I Mr.Pranabesh Ray of Abhirampur 1st Lane,P.O- Mokdumpur,Dist-Malda was a subscriber of Land Line telephone under your Telecom Exchange vide no.[protected].

Due to some personal problem I have surrendered my telephone on 27/01/2011,at the time of surrender my telephone through a verbal discussion with Accounts department I have came jto know that my refundable amount will be Rs.2160/- which will be re embers within 3 to 4 months from the date of surrender of Telephone.

But it is a matter of deep regret that till today I haven't receive the refundable security amount and from last 4 months after a long harassment from your side I am writing this letter/complain to you.

I have already given this complain two times to the GM,Malda Telecom Exchange vide dated 17/10/2011 and 01/12/2011, regretfully I haven't got any response from your end.

We have applied for Land line on 5/11/2012vide Registration No: STP/GG/NOR/11-12/0149 and Work Oder No: STP/N/GG/BP/11-12/0164 , Customer No:[protected] in Jadavpur Telephone Exchange, Jadavpur, Kolkata-700032.
After 58 days, no further intiation has came from BSNL, Kolkata Telephone . After calling the contact number , provided no response received.

Thanks and Regards
Samit Ghosh
( On Behalf of customer)

Dear Sir,

I have once subscribed to the shayari services in bsnl postpaid card..[protected], It was a year back.After a month i unsubscribed the same however every month i receive the message of having deducted the charges for shayari. I resend the unsubscription request every month but still i get the message that the shayari services charges have been deducted and to make matters worse, they dont sent any shayaris at all. kindly help

Hi,

Hope this compliant gets the deserved recognition from BSNL in due time.

Well, this is about the BSNL landline transfer requested 2 months back from JP Nagar 1st Phase to JP Nagar 8th Phase, Bangalore, Karnataka, India. And the concerned work order number is 51025239 which is reported to have been generated on Dec 15th, 2011. From last 2-3 weeks the person who is in charge from Gotigere, Bangalore, Karnataka area for this transfer is giving false assurances and making excuses saying there are no telephone poles near your area, etc. He is stating that OFC cable needs to be employed for the connection.

Okay, fine. I understand it takes time to lay down the cables, etc. But, how long - a year??? Damn. It would hardly take few hours or a day at most. Even then this guy is making false promises of providing the connection on so and so date. Well, he guaranteed that the connection will be given in the previous week itself, but as usual that was a false assurance. And again on Saturday when we called, he told on Monday(that's Jan 1st 2012) the connection would be given for sure. Damn, again one more false assurance. Come on, we are not fools to be following you every day and every minute to get a damn connection!

Also, this guy doesn't respond properly in the sense, before the talk is over he disconnects the call every time. This is heights of arrogance. Damn it. Even I can do the same but I won't do it for good reasons! Also, he receives the calls only during afternoon and in all other time, either his phone will be busy or out of reach. Oh come on, this is not the way you deal with a customer.

And even more annoying was locating the actual telephone exchange followed by the actual person in charge of giving the connection. Damn, I made almost 50 calls to same and different people at same and different exchanges to know the exact telephone exchange and hence the actual person. Why not maintain a proper online database of telephone exchanges with respect to a city?

I really doubt and will be surprised if anyone from BSNL would consider this complaint at all seriously as the direct phone communication itself is not being properly handled. This is pathetic. I am sorry to say all these, but being an existing BSNL customer if this is the service I get, it's definitely frustrating.

Concerned BSNL people - Jaago, get into action at least now!!!!

Cheers.

HI, BSNL customer care people is very argent in nature dealing with customers. I have just spoke (2/Jan/2012 9.40PM) ) to a BSNL customer care executive Mr: Vamsidhar to raise a complaint for getting activated to unnecessary services without our notice.
Mr. Vamsidhar (BSNL customer case executive) , instead of taking my complaint and helping me he is talking very rudely using bad words.
At first I started speaking to him very politely using words like Sir and because of his language Mr. Vamsidhar used, I lost my temper and asked to connect me to his manager. But instead of connecting me to his manager he disconnected my call. Also my purpose of calling customer care is not solved.
Now I want to make a complaint on him. Can I one give let me know to which mail ID we can send a mail.

Thanks
Kalyan
[protected]

I have applied for new bsnl broad band connection that has not been installed for more than 2 month
work order number : 62028032
consumer number : 54495268
exchange : Brookfield, ITPL bangalore
exchange telephone number : [protected]
mobile number if line man : [protected]


......
lets see how much this forum help ......although i have no faith in gov organizations now.

Dear Sir,

I have complaint regarding my company BSNL landlines number :

the number which is not working are :

+[protected]
+[protected]
+[protected]
+[protected]

these phone number not working from last 10 days. i already call lots of time BSNL person and the BSNL person reply that it will be OK in same day. but till now phone is not working.

this number is use for company work.

this numbers registered at :
MINDA FURUKAWA ELECTRIC PVT. LTD.
plot no. 325/326, Sec-3, Phase-2, G C Bawal,
Haryana -123501


Please do need full...

Thanks,
Santosh Kumar Singh
Mob: +91- [protected]

Why Govt organisations fails ??????
1. Duffer Govt. Admn.
Example :- BSNL

i would also like to share my experience in this regard. i bought bsnl evdo card in 2008 with Rs 550 plan, after few months Rs 100 were increased with the statement that evdo will work in whole rajasthan......ok no problem.......after few months there were again an increase of Rs 100 by stating that evdo will work in whole India.

Now my question is from BSNL Admn. that Why a customer take over the burden of extra charge, who is not interested to go outside Jaipur and Rajasthan ?

i am a student. Initially it was bearable by me but afterward not. so in my opinion it was not a justificatory.

administrative officer takes these kind o[censored]nreasonable decisions for bribe offered by Private organisation. BSNL can provide "Cheaper in price and higher in quality" basis service and result will be that private organisations can't stand in market against it and if they do. The benefit of competition will be transferred to customer.

However this organisation is not able to satisfy it's customers and not able to retain them.

Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
Nokia 1100 Mobile


Please block the sim card and also lock my mobile with the above mentioned details are given below

Name : Atul
Father Name : Susheel
Date of Birth : 05/08/1982
Address: H.No. 198
Strt/ Mohalla : Tarahathi, Vill/Town: Sohansha , Distt.: Jaunpur

Attached Doumentfor SIM : Voter ID Card No. DNP2722759

Sim Issue Date : 14/05/2011


Regards,

Atul upadhyay
Alternate contact number : [protected]

I am prepaid user of BSNL GSM Service in last two year.My Mobile Number is:[protected].I Like BSNL.But the thing that GPRS Failed in the past 22 days.Dated 16/11/2011 had the GPRS Pack of Rs.98.But GPRS at the pack of my life was wasted not Aktiv.Let me complete faith in BSNL.Let me apologize for the fact that twenty two days after interner service is not restored're going to lodge a complaint here.Thank you.

Dear sir,
my land line phone no [protected] not working since last five days and i register our complaint to local exchange for resolve the problem and he(Mr. Dayaram ) insure me that it will rectify on same day (Monday 26 Dec 2011) but it was not resolved to till dated.

Akhlaq Ahmad
Ph[protected]
Deorania, Baheri
Bareilly

Land Line[protected] under Azeeznagar telephone exchange , in Chevalla area of Hyderabad West , with following account no. [protected],
Customer ID [protected]
has been dead for the past one week.
complaint to the local exchange had no effect
please get it attended to...

I have purchased a new sim from sector 34 office of BSNL on 28.12.2011 and not activated till 30hrs passed then again i have purchased another new sim of same network BSNL on 29.12.2011 that is also not got activated further till 30hrs wwhere as In both the cases it was said that the new sim will be activated within 30mints.This type of cheating as well as harashment being made by the subscriber who claim himself is the largest in india.A strict action as well as panality should be imposed to the person makes such delay and defame to the organisation.