Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had a land line connection no. [protected]. i have since been transferred (incidentally, i also work with a psu). I had cancelled this phone connection and had paid the final bill, details are as follows:

receipt no. pdy[protected] dated 20.06.2011 for Rs. 1047/= along with surrender of the instrument, and
receipt no. pdy[protected] dated 20.06.2011 for Rs. 1168/=

both payments were for Premkumar Antony Joseph.

I was informed that I would receive the cheque for the deposit within 15 days.

I AM YET TO RECEIVE THE REFUND OF THE DEPOSIT AMOUNT.
It is sad to note that the cancellation amounts are being collected in cash, and the refund cannot be effected on the same date.

I now reside at C 12/17 SAF Games V illage, Koyambedu, Chennai 600109 and have a bsnl landline 24792011.

please effect the refund immediately.

Respected sir/madam,
as i knew that i am a customer of YOUR service provider(bharat sanchar nigam limited{{{{BSNL}}}}})


i dont know what the problem in your sim

its stoping any time

and most important thing is that OUTGOING CALLS AS WELL AS MESSAGE NOT SENDING.........


SIR.please take my problem and take some steps


thanks a loT

Sir/Madam,
I have taken a sim from BSNL DIDIHAT almora circle on 18th Nov. 2011,during taking the sim all documents and photo
deposited,initially 2-3days working properly,but after that incoming and outgoing call barred,I have done topup on that sim as well
circulate this no. to all relatives. The BSNL didihat staff has given this sim. his name is Govind. His number is [protected],
from many days i want 2 make a call,but all times mobile was switch off.
The BSNL staff is doing business and make foolish to subscribers.
what will I do Now.

Thanks
sunil sinha
[protected]

Sir,
I have not requested for mobile TV, but suddenly one msg came from BP APALYA on 14/11/2011 that your free trial for mobile TV is going to expire in 2 days & you will Charge Rs150 for subscription, to unsubscribe sms to 55447. when I SMS UNSUB to 55447, it inform that no subscription exists with MimobiTV, kindly Check. on 15th Nov. one msg came from BP-APALYA that "Thank you for subscribing to Mobile TV after free Trial. Your Monthly charges are Rs. 150, enjoy all the channels on this service, to unsubscribe, SMS to 55447" I again SMS UNSUB but still the same sms that no sub exists, I have also complained on customer care to stop the service, he also assured & on 16th I again sent sms then they informed send MYUNSUB TO 55447 &When I send the above sms came for unsubscription. but they have charged Rs. 150/- in present bill. Kindly remove this charges from my bill. my No. is [protected].

Dear sir,
This is the regard of landline phone connection, which is apply more then one year now, at address mention blow, the officer at yerwada exchange Mr jatar is not at all co-operating nor even tell any fix date,
whenever i make call to inquire about same, he just ask to wait for another 2 to 3 months, due to this i suffer for my business as I am Lawyer my self and i own that place, as my office, kindly help me in this.

shop no 5, B K Appartments,
Deccan College Road,
Opp Shadal Baba Dargha
Yewada, Pune-6

sir,

with all due respect, i do like to communicate to you a laudable work done by your oops....our great company BSNL. Before narrating to you the story i would like to introduce myself to you so that we can have a little acquaintance. Here it goes...My self CHANCHAL KUMAR PANDEY, resides in Lucknow. the reason why i feel i should communicate to you is that i am a loyal consumer of BSNL, my Mob. NO is [protected]and [protected].

Now my complain is that few months after i bought the SIM...a MSTI PACK (by No.56505) had been activated on [protected] without any request from my side and each time Rs 5 for a month has been charged (by No.[protected] and when at last after all my effort to get it deactivated through the toll free no. given for the deactivation...i did not get any result and decided to call at 1503 to talk to customer care executive.

interesting part of story starts here... an executive named Mr Manish was on the other side of the call, when i called on 05.12.2011,as the call goes ..he inquired about name and other necessary information and asked me the number through which the service was activated and that time i was unable to answer this question and he said very rudely that he can't help and abruptly disconnected the call nonetheless, he disabled all customer care call from this number, as a result it was impossible for me to call on 1503 to talk to an executive to redress the problem.

then i decided to mail my complain on email address of customer care but not finding the address i picked ours from the NET and think it will be more appropriate to inform you,sir

i hope appropriate action will be taken.....soon.
at least get the service disconnected to resolve my problem...

Respected Sir,

I Rambabu an ex customer of BSNL Landline no[protected] from kharagpur
Sir i have surrendered my landline connection on may 2011 and still i havent
got back my refund amount. The concerned officers are unable to give any exact date.
Sir kindly take neccessary actions against my problem as i am about to be transfered from
here to another place.

Thank you Sir
My contact no- [protected]

I bought a Universal ITC Calling Card of Rs. 300 + Tax.

I can't able to make calls using the procedure they given in website. I get those information from http://www.bsnl.co.in/service/uitc.htm. But its not work out for me and tried many times in my BSNL land line number.

Guys...Don't buy ITC cards any more. They are fraudulent.Will i get the amount back (refund)? I am also one of the victim of this. please help.

My personal ID : ahamed.[protected]@hotmail.com
Office ID : ahamed.[protected]@tcs.com

DEAR SIR,
RESPECTFULLY I SAY TO YOU THAT OUR LANDLINE PHONE CONNECTION HAVE IN[protected] SINCE THE INSTALLATION CHARGE OF TELEPHONE AND SECUIRTY OF BROADBAND WAS PAID BY US THEN AGAIN THE SECURITY AND ISTALLATION CHARGE ADDED IN MY BILL SO PLZ RECOVER THIS THINGS ALSO MY LL CONNECTION HAVE MISTAKE I COMPLAINT ON 198 BUT NO RESPONSE ABOUT THAT ALSO THE RING IS NOT SOUNDED AND VOICE IS VERY UNCLEAR AND DISTRUBING LINE SO THE BROADBAND FACE SOME MISTAKE AND NO CALL EVEN WE CALL THIS PHONE BUT NO VOICE OCCURS.
HOPE YOU TO JUST SOLVE THE PROBLEM.

HOPEFULLY THANKYOU

GORANG GUPTA
[protected]

Sir,
I Had BSNL Broadband plan of 250. Then I changed the plan to 500 [Unlimited].
In the previous plan I got speed of 256 KB/sec as the plan said. But my new plan gave me a speed of max 70 KB/sec till my usage reached 5 or 6 GB and after that the speed reduced to 32 KB/sec. Why it's so? Does the plan gives only this speed? But others who have this plan gets 256 KB/sec.
When I searched BSNL plan list there they shown 256 KB/sec.
Please help me.
Thank U in advance.

Dear Sir,

With reference to the captioned subject, we need your urgent intervention. We have applied for disconnecting our telephone [[protected]], and your office has been disconnected our telephone on December 2010. We have returned your telephone set also in December 2010 and we have applied for refund in the same month, till date we have not received our security deposit. We would appreciate if you do the needful at the earliest.


Thanking you

With regards,

Gita Saha
C/O Sree Kala chand Saha
Raj Rajendra Narayan Road
Old Post Office para
Po+Dist - Cooch Behar, West Bengal , Pin - 736101
Mobile no-[protected]

Hello Sir,
My name is Gourab Bhattacharjee. I've taken a new BSNL sim one week back(number [protected]). I've submitted all necessary documents and it was also activated. I've recharged with FRC 48 and RC55. I'm able to receive incoming call and sms bt unable to call and sms to any number. It is showing sms barred. Also outgoing calls are barred. Even i'm unable call customer care from my number also. Please help regarding this.

Thanks,
Gourab Bhattacharjee

I can't see my broadband usage for almost 10 days.It say's " This error may prevent further successful operations. Please logout and try to login after some time. If the problem still persists, please contact System Administrator." What to do? please help.

My phone number[protected] is out of order on many accasions particularly on fridays and fualt is being rectified only on Monday afternoon
resulting in interruption of phone for four days in a week.This can be checked in the complaint recorded in ur electronic complaint register.(doc number for your reference[protected] dated 12/17/2011) .At times the net is also not made available due to this.Please do needful to have pernamnnt remedy in attending to the fault in order not to repeat the same complaint in future atleast.


Thanks,
C.Arjun
Contact no : [protected]

I THE UNDER SIGNED REGRET TO INFORM YOU THAT HOME LAND LINE TELEPHONE IS OUT OF ORDER SINCE NOVEMBER-2011. MEANWHILE I HAVE LODGED FIVE COMPLAINTS TO THE COMPETENT AUTHORITY VIDE DOCKET NUMBERS AS (1)L1797dated 12/09/11, (2)393 dated 20/09/11,(3)1274 dated 09/11/11 Customer Care Docket No.[protected] dated 30/11/11 and Complaint Lodged to Ministry of Communication / Govt.of India's Docket No.B349 dated 05/12/11, but still today my "ODD-cum-Hazardous-Telephone-problem" has not been solved. MY OUT OF ORDER TELEPHONE NO.[protected]

Thanking you with better anticipation and solicited your acknowledgement at the earliest.

Yours Truly,
SHRI M. GANGULY,
21/B,BANERJEE PARA LANE,
DHAKURIA, KOLKATA-700031

Sir, my land line telephone No[protected] at Melkulangara (under Valakom)not working in last 20 days . I am working in GENERAL RESERVIE ENGENEERING FORCE (GREF) at Punjab.My family facing difficulties due to non working of land phone.
In view of the above I did not able to contact my family since last 20 days . Therefore you are requested to take necessary action at the earliest please. My e-mai address :- www.[protected]@gmai.com

Its my humble request to you to deactivate BSNL Voice Chat service which has been activated on my mobile number [protected] without my knowledge.Please deactivate this service before 20/12/2011 because amount of Rs. 30 is deducted every month from the phone balance.

I have BSNL Prepaid Mobile no [protected], On dated 12/12/2011 at 5:39pm, 40Rs deducted from my mobile balance, with sms "MIMOBITV: Thanks you for Subscribing All Channels/Week Rs. 40/ week, To unsubscibe send MYUNSUB to 55447" after this , I am sent SMS MYUNSUB to 55447, again SMS me on dated 12/12/2011 at 5:54pm "Your Request for UNsubsciption is Done Successfully" but my money Rs.40/- not back to me.
Without my apply to subcribe, why he deduct my amount,
This is very serious Matter,
Please justice me.
With Thanks
Ravinder Singh
Sunam.

Dear Sir.

I have not received confirmation SMS regarding migration to PER SECOND PLAN to my mobile nos.[protected] and [protected]. It is since 5 days from request sent to 53733.
Pl. let me have the confirmation SMS from BSNL for the same as i have to spend more
call charges.

Regards
Siddharaj A

DEAR SIR,
I HAD DISCONNECTED & ALL MY DUES HAS CLEARED IN JUNE -2011 . AFTER THAT I APPLIED FOF SECURITY DEPSITE RETURNS. TILL DATE I HAVE VISITED MORE THAN 100 TIMES IN DIMAPUR BSNL OFFICE & MADE REQUEST TO MR. SEKIYA AND ALL ACCOUNT OFFICER INCLUDED GM FINENCE BUT I DIDNOT GOT MY SECURITY DEPOSITE BACK.AS ACCOUNTANT MR. SEKIYA TOLD ME THAT MY SOME DELTA AMOUNT IS REMAIN UNPAID ,THAN I SUBMITTED ITS PAYMENT RECEIPTS OF THAT DAY INCLUDING A RECEIPTS OF MY SECURITES DEPOSITE WHICH I HAD DEPOSITE RS.2000/-(TWO THOUSAND ONNY)AT THE TIME OF CONNECTION.THERE RS.800/-INSTALLATION CHARGE IS EXTREA ,I HAD PAID IN THAT TIME. RELATED THIS EVERY DOCUMENTS I HAD SUBMITTED TO THE OFFICE .SIR I REQUEST YOU KINDELY SEE MY CASE DO NEEDFUL ACTION AS SOON AS POSSIBLE.