Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline phone is completely dead from April 2011 more than 2 months. I want to lodge a complaint through bsnl phone but thre are no bsnl phone in the telephone booth everybody is using TATA & Reliance phone so I contacted them their office landline number one of the staff picked up the phone and told me to make a complaint in 198 no. I tried to tell her my problem but she is not ready to listen it and said "don't argue with me". With no proper or absoulte no help from the staff at the Kalyan Telephone exchange I am really confused & disturbed, how can an organisation employ such ridiculous staff at a Government owned organisation I approached them through one of sr. retired officials of MTNL and I got a reply the cable is damaged. Whenever I try to contact them the answer is same . If the cable is damaged why they are not changing. Changing the cable will take 2-3 months?

If you will not rectify the same in one week’s time, I will take a decision to surrender the phone. At any cost, please make sure that you will not deduct any monthly charges, etc. during the period from my landline is dead.

Dear Sir,

This to inform that i have BSNL mobile service provider and i want to change this service provider,
But when I sending the PORT Sms to 1900. the message will not delivered. (i.e sending failed).

And also for this inconvinience i Call to Customer Care 1503 they dont support me about that problem...

When i call again they will dissconnect my call again and again...

i will try this near about 8-10 days...
But they not give me UPC code at this moment....


i request you please solved my this problem urgently...

Regards,

Bharat Bobade,
[protected]
Akola.

I HAVE TRIED ONLINE RECHARGE OF PREPAID MOBILE OF BSNL . RECHARGE DID NOT TAKE PLACE,BUT BANK A/C WAS DEBITED.PLEASE REFUND THE MONEY.DETAILS ARE AS UNDER:-

MOBILE NO. [protected]
DATE OF RECHARGE:[protected]
TIME: 10:PM
AMT OF RECHARGE RS.55/-
REF.NO. [protected]

YOURS
MOTI KUMAR

ON 25.06.2011 A MOBILE CALL PROMISED ME MOBILE TV SERVICE @ Rs.40/- PER WEEK AND AGREED TO RECEIVE IT AND INFORMED MAKE AND MODEL OF MY HANDSET--SAMSUNG GTB-7720--AND WHEN I RECEIVED THE LINK COULD NOT OPEN IT EVEN AFTER FEEDING MY MOBILE NO.[protected]...SO MANY TIMES I TRIED AND TO LODGE COMPLAINT I SPENT ALMOST 20 MINUTES WITH THEIR CALL CENTRE ALL BUT IN VAIN AND AT LAST I SENT SMS TO DEACTIVATE THE MOBILE TV FACILITY SO THAT FROM 02.07.2011 ONWARDS THEY MAY NOT DEDUCT CHARGES FOR NOT USING THE SERVICE. DO NOT ALLOW ANY BODY TO CHARGE CONSUMER WITHOUT GIVING THE ACTUAL FACILITY UNDER THE PRETEXT OF SOME TECHNICAL PROBLEM AND IT SHOULD BE THE REAL SPIRIT TO PROTECT THE INTEREST OF CONSUMER

I am using a bsnl pre-paid sim card #[protected] which failed to work after about 1 1/2 years o[censored]se.
When I approached the local bsnl office at Puttaparthy, AP 515134 in order to replace the card which still has a balance of Rs. 480 and odd, I was told by the customer service officer, a Mr. Venkat Reddy that they had no blank sim cards and that I should go back after a week.

When I called the office after 3 days, another person told me that the blank sims were available. So, I again returned to Mr. Venkat Reddy on Saturday July 03, 2011 and filled up an application form for a duplicated sim with xerox of ration card and photo and old sim card. He then gave me the duplicate sim and told me that it would be activated after 2 hours. It is now Sunday evening, and more than a day but the duplicate sim is still unactivated.

My telephone number [protected] has been registered with banks and offices as my official number, so I am experiencing a lot of difficulty without this number. I visited the office in Puttaparthi two times, but still the duplicate sim is not working

PLEASE ACTIVATE MY DUPLICATE SIM AS MY NUMBER HAS BEEN REGISTERED AT VARIOUS OFFICES AND WITHOUT THIS NUMBER I AM EXPERIENCING A LOT OF AGGRAVATION

Sir,
With due respect I have to say that I have combo 750+ home plan with govt. empl.discount. I have not applied for MUSIC HUNGAMA FACILITY, but it has been activated and charged regularly from JULY 2010 till now. So, please deactivate the above facility and adjust all the bill amount as early as possible.
Thanging you.

ANIL KUMAR
tel no [protected]
KATHALWARI
DARBHANGA
BIHAR
846004

Respeted sir
I m user of BSNL Mobile Number [protected]. I m using this No for internet purpose. What my net
speed is very slow then other Numbers. I had insert other sim in my Modem it giving me more
speed then this Number. I have got Modem in BSNL Office. Speed of modem is 7.2 mbs even than
my net speed is very slow. I had made frequently call to BSNL customer care they suggest me to
change sim card. I have changed my sim card even than the speed is very slow .Then I agsain
made call to customer care and he persuade me that my problem will solve with in 24 hours.
What it is more than a week problem is stil remain same. please look at my isue and solve it as
soon as u can.
Kamraj
Moblle [protected], [protected]
Manali Himachal pradesh

This is an email I have sent to board of directors yet no action has been taken.

My BSNL land line Number[protected]

I have been using BSNL broad band and landline for 2 years. Broad band is acceptable but the hand set provided initially was faulty. I had hardly used handset for a month. I could hardly receive calls and could never make calls. I made numerous telephonic complaints on automated system and your customer care advisers are so unprofessional and are trained to speak parrot’s language. They take complains but action is never taken. Not even that whenever my brother went to pay bills he made an extra personal complain about the handset which always went in vain. In my point of view either the staff is trained to take costumers in false confidence or they aren’t qualified to hold any responsible positions or I am one of the victim of racism.

I have bad signal problem at my residence. Hence the only mode of communication is land line especially for receiving international calls and in emergency situations.

After numerous complaints once an unqualified technician was sent, who didn’t know the mouth and of the hand set, instead of listening to handset problems he lifted the receiver and simply said it’s working and left. I didn’t understand why he didn’t bother to check the phone properly and replaced it with a new phone. It took me nearly a year to realise that he was expecting bribe. I was so fed up with the BSNL service that two months ago I gave 100 rupees to one the technician to replace the phone ironically he replaced it with used and faulty handset. This was a shameful trick by Hyderabad’s BSNL branch.

BSNL website is not less than a joke. It has unnecessary and time consuming information. It only has a postal address in contact, Email and telephone number is missing, complaint blog is hidden somewhere in the maze on Website. I don’t have to remind that this is a 21st century. What a frustrated customer like me should do? If you want I’ll send a link of a proper website as an example.

Screw this in your brain “I am not getting this service for free, I damn pay my hard earned bill every month”. BSNL is very strict in collecting bill but when it comes to give good product and service it treats it’s costumers as if they are giving service for free.

I know what my costumer rights are. I had enough with BSNL. If my telephone is not replaced with new handset in good working order I shall take legal action and this letter and your handset and record of calls will be my genuine evidence to approach ICRPC. Before taking any legal action I shall sign petitions from BSNL costumers and I’ll post this letter on all national and international community websites and I shall also send a mail to Fair Trade Agencies outside India. I’ll show the world how unfair BSNL is with its customers.

My grandmother is critically ill. Emergencies don’t knok the door in advance. If any emergency happens and due to lack of communication things gets delayed with my grandmother. I will sue BSNL.

I would be grateful if my handset is replaced with new handset in good working order in five to seven working days. I hope I won’t be provided with used and out-dated handset. I hope I am dealing with professionals now and I am expecting an acknowledgement.

Thanking you in advance
[protected]@yahoo.co.in

I am Jayasankar from Lawspet, Puducherry. I raised a complaint on 26-July-2011 (SR#[protected]) regarding my phone was totally dead. The docket was closed three days back, but the issue is not yet resolved. More than a week i am running behind BSNL Local office and met JE, AE, but it was totally waste and i m at the end of frustration limit. I don't know how they closed my docket without resolving the issue. In the city limit more than a week my Landline is not working, but the department can't able to find out the exact picture.

I am totally frustrated.

dear sir
i am using BSNL post paid mobile connection. i want call barring four digit password for active call barring facility. plz. tell me how can i get it
c.m.mehta
[protected]
[protected]@rediffmail.com...

Dear Sir
I want Change My NO Bsnl To Uninor ,I have Request 24/06/2011To mnp But my Current Operater(bsnl) Reject My Request.Reson Off My Excel Power Services Is Running,Same Day I Will Request On Customer Care To Stop[ This Services Than He Give Me 72 Hours Time To Stop This Services but 72+96 hours Go But Bsnl Not Stop My Services,Todet Call To CC He Give Me After 48 Hours Stop Services

please Tell Me Sir What I Do?

with reference to my lead id MHNAG[protected] dated 10.06.2010.
till today nobody is responded.
i have received a sms on [protected] that it is not feasible from 54141. how it is not feasible for Nagpur city?
I am very much in need of brodband connection with LL now I have to opt for another service provider.
my mobile no.[protected].
i m expecting positive response from u for this complaint.
regards,
sumersingh sengar

The Broad band has not been functioning for last 6 months in our G.P. Office.Plse reconnect it .Many times we requested ur Panskura Off. over telephone but no action has been taken till now.
S/d
Pradhan
Gobindanagar G.P.
Panskura-1 dev. Block.
Land no-252428
Mob-[protected]

Dear Sir,
i applied for a landline connection that i was refused due to non fisibility in my area.they sain you can apply for WLL, i again applied for WLL now they are not giving this from last 10-15 days, when ever i send someone to ask the say we will do it in 2-3 days, i am fed up of the answer. i have paid the amount twice one time for landline and next time for WLL my reg no with Bajaj nagar exchange Jaipur is [protected]

what should i do with this rubbish company called BSNL

CHARGES IN BRODBAND
I applied for brodband in my telephone no.[protected] in march 2011,with my own modem,they told me brodband will start within a week,they comes to my home & install the modem. after one month i got a bill from bsnl they charged Rs.250 for installation & rant of brodband, while brodband yet not install !!!!!!!!!!!!!!. I complaint on 01/06/2011 about above.But there is no reply from bsnl.Again today i write a reminder of my complaint.
They are worn me to paid this all amount otherwise my telephone will disconnect !!!!!
Please look in matter as soon as posibble.
Thank You.
Natvarlal D. Padia

I changed b snl plan 199 to bb6 wjth25 from 18/2/201, bsnl chraged one months ussase wjthout splitting as per plan and nr responding to compeet

sir,
my mobile number [protected].cut my balance(Rs 150/-) on[protected].30pm) due to mobile TV(+[protected] activation without my request.i am compliant to the customer care on[protected] &[protected].on[protected] received call from customer care and tell check it refund your balance but amount not refunded still on date. please check the details and bringback my amount into my mobile number.
thanking you,
-eswar

Since last three month, got the monthly telephone bill very high. Bill amount found more than Rs.1000/ per month which is very high w.r.t usages of the landline phone. I have sent application to get the detail but till date no feedback received.

Kindly look into the matter.

REgards,
Pravin A Makwana.
Landline no.[protected]

Respected sir,
I have a complain regarding your broadband service. I had appiled for BSNL broandband connection on 06/06/2011, after waiting for 26 days or 3 weeks 5 days long I got landline connection and said they wil give the broad band connection within 3 days, but however after that no news, when I called the Customer care, they said that i have applied for the landline connection only.

So i request you to take necessary action as soon as possible for my broadband connection.

i have recharge my prepaid mobile # [protected] for Rs.110.00 thru my OBC net banking on 28.6.2011 morning but still neither balance received in mobile nor payment reverted in my bank a/c while Rs. 110.00 is already debited in my bank a/c. transaction ID - S[protected] Oriental Bank Of Commerce)

Anand Mehta
[protected]