Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I applied for a data card (BSNL data card -IX-1299) on 23/08/2010. The same was not given to me until 1 week which I was told to be given in 2 days and I went to BSNL offices in Belur Math/ Satyaballah many a times to know the reason for the delay.

Then I came to know the connection was cancelled internally and was not being processed any further with no intimation of that regard to me. Also the officials at both the offices were very rude and gave no response to the grievances until a month.

I applied for the connection request termination 30/08/2010 and mentioned to them to refund it as soon as possible as I had to go join for my job in bangalore after 2 weeks.
They asked me to write an application saying that the refund amount can be issued to my mother on my behalf but they will not process it because the official who was supposed to sign the document was out of town for 20 days.
I did the same and my mother went there 15-20 times till now but they neither refunded the amount nor gave a proper reply about when it will be refunded. They made my mother go on 3rd floor to talk about this, the official there asked her to go to 1st floor where again she was asked to go to the 3rd floor. This way she troubled her.
They have not refunded the money yet and its more than 6 months now. They have not even called us/ informed us about the same and whenever we go they ill treat us and behave rudely, especially the female BSNL commercial officer at Satyabala Telephone exchange, Howrah and the BSNL customer relationship manager at the same place.

Hi,

Previously I was having Dataone broadband plan BBG FN Combo 600. On July 2010, I have changed the plan to the current plan (BBG FN Combo 500). With this current broadband plan,

unlimited download facility is available from 2AM to 8AM. But downloads done during this time is also billed & hence it has crossed the broadband usage limits. This is the

reason I have received the bills for August & September 2010 with a surged amount as below.


Consumer Telephone Bill Bill Bill
Number Number Number Date Amount
-------- [protected] [protected] -------- ------
52401429 28562070 [protected] 14/09/10 5205

52401429 28562070 [protected] 14/08/10 4922


Up to July-2010, I was receiving normal bills ranging from 700 - 800. But how come after changing to a low plan cost this much high. This is because the download at the night time

(2am - 8am) also charged. Please help to sort out this issue at the earliest.


I am request you to please look into the matter and rectify the bill amount to settle from my end.


Thanks & Regards
Lumit
Mb. No. +[protected]

hi sir i m bsnl 3g user since long time but i m getting speed around 10 to 30 Kbps whlile my other friends getting speed of 300 to 400 KBps so in my area Mahuva Road there is 3g Network though i didnt get speed of 3g so please do something as i m paying lots of money for high speed.

Dear Sir/Madam ,
I have a landline connection with recurring charges Rs.120./month.I have also activated Broadband facility with recurring charges rs.250/month .I am not getting the discount of free usage of phone calls on landline connection .Moreover when I view my Bill Analysis on registering the BSNL SELFCARE PORTAL ,only detail broadband usage is displayed.I want to view my PHONE CALLS usage as well.This DISCOUNT of free phone call usage is not credited at all.MY LANDLINE NO.
is[protected].Kindly look forward towards this as soon as possible and send me the detail itemised usage of phone calls on my mail id [protected]@gmail.com

I have purchased aBSNL prepaid topup vouvcher woth Rs 200/ today (22.3.2011). I have been trying to recharge my phone by dialing 123. After going through the entire process , Iam getting the message" Service is Unavailable , please tru later".


Dipankar Chakrabarty
6/3 Baishnabghata By Lane
Kolkata-700047

I am using the BSNL Sim card with the number No.[protected] and I have converted my bsnl sumo plan to KTK-MITRA plan by recharging as per the instructions provided by the bsnl website & according to which i am suposed to get 200 local SMS daily free but i just got the free SMS for starting 3 to 4 days after that i have not got free SMS & when i call up the customer care number my call is put in the Que for hours together & without any response disconnected.

I Anilkumar TF [protected] using BSNL broadband servie had an offer from BSNL for BSNL Hangama music on demand at the ending of October 2010 and I used for just for 2 days i.e.end of Oct 10 by unsuscribing at the end for which Rs24.03 was charged which is fine.But billing is still continued without service being provided @Rs149/-Kindly cause to stop billing and get refund from Nov 10 onwards.
Anilkumar

I am aged 71+ and have to take sleeping tablets as a result of minor stroke. I am holding BSNL prepaid mobile connection [protected]. BSNL indulges in irrelevant SMSs at round the clock saying some girl is waiting to talk to me in the mid night. With a SMS to START DND, I could stop all unwnted callers with Airtel and Vodfone but failed to cover BSNL who continues to send the SMS stating some TRAI reference. Has TRAI given authority to call centres with starting no.5 viz. 59595, 57272, 54000 etc. to disturb Senior Citizen's health? I want to stop all incoming SMSs (except Greetings being delivered in day time.) How to stop these? Please advise me.

Mobile No: [protected]


I have inform you, i have already sent sms for caller tune deactivate date 13-3-11, they reply got me, (We have received your request. It will be processed within 48hrs). But after 48hrs to still as today caller tune had not deactivate & caller tune have renewal from date 20-3-11 & they have deducted Rs 40 my balance.

Please know you, how can my (money back) balance is return in this mobile no: [protected]

Tel no.[protected]
Account No. [protected]
Customer ID [protected]
Customer: Lucknow Public College, B-block, Rajajipuram, Lucknow, U.P.

This is regarding the exorbitant bill amount for broadband usage for the period 1-7-2010 to[protected] amounting to Rs 21.099/-. This connection is used in school for educational purpose only. the previous bills and subsequent bills after July 2010 prove that the usage has always been around Rs 1500/- to Rs 2000/- alongwith the fact that in our area broadband service remains frequently dead.
the case was reported to the DGM of our area Exchange in Bhadewan but he flatly refused any help in this matter.
We wish to have it resolved through BSNL SAMADHAN SCHEME if possible.

My Land-line telephone[protected] has problem since last several years, out of 30 days in a month it doesn't work for 15 days. I am tired of submitting complains to my nodal BSNL office but they do not address the problem. Either there is static in the background or no dial tone present. The area lineman told that the line from pole to the telephone needs to be replaced but it was not done. Every-time we complain we are assured that the problem will be fixed but nothing happens.

Can you please unsubscribe to Music on Demand for my BSNL landline phone 25658487.

This has been charged to me since November 2010 even though I have not used it.

Please refund the amount which is getting charged since November 2010 bill. Thanks.

I informed this to [protected]@sancharnet.in on Feb 21, but , they are still charging me for this.

Thanks
SAP Jayakaran

I did Recharge on my bsnl 3g mobile for Rs.275 on my mobile no.[protected]. dated:21/3/2011. time:12.22.37pm. and instead of getting 500mb of free data i got only 250 mb. so i request u to please forward remaining 250 mb of gprs onto my mobile.

the reference code of transaction:[protected].
recharge is from: 25647(code)

I was holding two bsnl landline connection no.[protected] & 246612 which i had surrendred on 26 october 2010 & 21 december 2010 respectively. But till the date i had not received my refundable security deposit of Rs.6000/-. I had visited numbers of times in bhilwara office of bsnl but the officer are not giving responsible answer and they just say to come tomorow.
So i just request you to solve my problem and provide me with the security deposit.
Thanking you.

Dear Sir/Madam,
I am Pradeep kadam. I have BSNL SIM card. I want to complain against it. on(19/03/2011), I got message as per below,
“Thank you for Subscribing Masti Pack. You have been charged Rs. 5/30 days.For other exciting subscription packs details, SMS HELP SUB to 56505.”
But reality is that I had not subscribed any pack. Without any my request, they subscribed the Masti Pack automatically. So, I called customer Care No. and one person responded and told me, “If you don’t like this scheme then tell me your message no. then I will deactivate this pack”. But till my prblem not sloved by bsnl customer care executive 7 deducting by balance.This matter is not for Rs. 5 but this is fraud. Service provider earns money by activating schemes automatically. I call several times but now they never take my call & also they not slove my request & deducting money from last three months back. My last request no.is 4678246 they told me your complaint is sloved but till date my balance deduction not stopped. I contact his senior customer care executive Mr.Dyaneshwar more, he is not take sereiously my problem & tell we are not responsible for that. Kindly help me on this mattar.

Respected Sir,

My Self Prashant Vadhavana. Before 1 year i disconnect the BSNL Landline. and i gave the application of discnnect the land line and refund our deposit 3000/- to Vejalpur branch. now till today they can't send any deposit cheque. and when i went to BSNL main office they didn't gave us proper response. they send us vejalpur branch, but when we went at vejalpur branch they told us the refund will give us at Main Branch. so they send us vejalpur to Navarangpura branch. the details are as under

Connection Details :

Customer Name : Vadhavana Nirnjana Jayprakash
Address : 7, Mangalmurti Soc, Near Ravi nagar School road, Jivraj Park, Ahmedabad
Telephone no :[protected]
Unique Id No : GJAPD[protected]
last Bill No : T[protected]
Last Bill Date : 6-Sep-2009

Refund Application Details :

Application date : 24-Dec-2009
Landline Phone Refund to Vejalpur Branch Date: 15-Mar-2010
Receipt No : 11494

I've Attached my Bill , Application and Receipt

Now Any kind of Confusion Kindly Call me
thank you

Prashant
[protected]

On July 19th, 2010, Monday, and Dated 26th July Monday, I requested to fix my landline problem and as a result I requested and wrote to following respectieve people from telicom dept.

To, Hassan BSNL, Bangalore BSNL
CC: DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)
Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001
BCC: MOC&IT, MOS (Telecomm & Posts), [protected]@nic.in

On 20th July 2010 I got e-mail epaly from Addl. Private Secy. to Minister of State for (C & IT) saying that The message has been forwarded to the concerned authority for necessary action.

But nothing has happened till date its been nearly 1 year the BSNL is not able to fix the dead phone.

Please note the damages was done by one of its linemen. BSNL Karnataka is responcible.

Please let me know if anybody can help from yor end.

Thanks

Raghunath
+[protected]





To, Hassan BSNL, Bangalore BSNL

CC: DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)

Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001

BCC: MOC&IT, MOS (Telecomm & Posts), [protected]@nic.in

Dear BSNL Team,

Sub: Line connectivity issue

On July 19th, 2010, Monday, I requested to fix my telephone problem, after experiencing terrible problem from your lineman. I am writing to obtain damages for a huge mistake for which I strongly believe that you and your staff is responsible.

The bottom-line: I missed the communication with aged parents, along with my family members. I was trying to sort out this mess in a decent manner; unfortunately your lineman is making us sick day by day. We were unable to speak with my father and mother till date.

Because your organization caused the problems, for that we expect you to work with us to obtain a satisfactory resolution with immediate effect. Specifically, we expect you to:

1) Verify the whole incident thoroughly.

2) And to be fix the existing landline in three days time which I have been used for more than 10 years[protected].

Your line man has changed the phone without our permission or any notification.

The issue was fixed for a day but resurfaced the next day. Someone called my mother on 23- Jul-2010 around 20.00 hours enquired about telephone working condition who was refused to give his name. But the connectivity issue resurfaced on the next day.

We have always been loyal to BSNL because of the exemplary treatment we have received from you and your attentive staff till 2006. We suggest that you coach Mr. Dharmappa-lineman in proper policy procedures and in customer relations. His impolite behavior does not reflect positively on BSNL.

Please call me on my HP number or please give me your (respective personal) direct number for confirmation that our requests will be honored. If I don't hear from you, I will report you to the appropriate regulatory agencies in India as well as Indian consulate in abroad.

Please note its 67 days and so far nothing has happened. Please find the previews complaint with this mail.

Thanking you, more strongly,

Raghunath KR/ +[protected]



Note: Forwarded message attached

-- Original Message --

From: "Raghu"raghunath.[protected]@rediffmail.com
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in,[protected]@sancharnet.in,[protected]@sancharnet.in,[prot...⇄
Subject: Dead Phone/False promise/Impolite Behavior From your lineman Mr.Dharmappa (Refe: Athihally Exchange[protected]
To,

Office of the Principal General Manager,
Bangalore Telecom District,
Telephone House,
Raj Bhavan Road, Bangalore-1.

CC:
DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)
Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001

Dear Sir/Madam,

Greetings to You from Annoyed Customer,

Subject: Dead Phone/False promise/Impolite Behavior From your lineman Mr.Dharmappa (Refe: Athihally Exchange[protected]

My phone is dead for last 60 days and nothing happen despite continue complaints in BSNL office in Athihally, Sakaleshpur and Hethur. It seems that no system works for us and we are paying the bill for dead phone.

We have been using BSNL land line (+[protected] for past ten years without having any problem. Past two years the land line connection has been (your line man Athihally Exchange[protected] switched to wireless phone (+[protected] without my knowledge and since then we are finding hard time to stay connect.

I look forward to hearing from you and to a resolution of this problem. And also from now onwards you (Respective Divisional Personal and your line Mane - Athihally – Sakaleshpur Personal) is responsible further damages for my phone and etc.Please be informed that I/ We already spend many thousand rupees to get it repair and for my travel expense but that is not helping to get to the bottom of my problem because of you lineman and next in line BSNL Staff.

Please also make note that your line man having fun on my elderly parents (aged above 60 years) for making them to travel three exchanges (Athihally, Hethur and Sakelshpur – Hassan District). I/we will not accept this kind of behavior anymore from your Athihally lineman)

Any queries please do not hesitate to call me on my HP number indicated below.

Yours sincerely,

Annoyed Customer,
Raghunath.KR .H/P +[protected]
For your reference: Athihally Teli Exchange:[protected], Sakaleshpur BSNL office:[protected]

Dear sir
i lived in hindaun city distt. karoli rajasthan.my mobile no is [protected],[protected]
sir, there is so poor network in my area that we cannot carryon continue talk and voice clearity is very very poor. for a long time i complained several time to local bsnl office and cost.care but no good result i found.we have to go on roof or out side of house to talk...........
so please sir take an action about this problem.thanks

BSNL landline o[censored].P.(East) with the no. of[protected] is not working as yet with the complaint ragistard through bsnl facility through 198 alongwith written complaint to concern SDO,Indira nagar related to sector-8.H.No.100,indira nagar and a complaint to 198 today with the number of [protected] also. This is not working last week of December,2010.
It is very sameful to Bharat sanchar nigum limited with its worker in regard to concern SDO.
Request to forum to help me to stop billing and refund all paid bills from the date of non working facility with the hassashment allowances due to non working facility with immediate effect.

I am a BSNL customer. My postpaid no is [protected].On 18 March 2011 a caller tune was activated and charged Rs 30 before prior notice. The service no was 56700. On calling on this no they charged Rs 12 as changing the caller tune. Kindly give the proof of this activation. I kindly request you to deactivate this caller tune and do not activate such services without information.Please refund my charges. Please co-operate immediately or your service will be suspended.