Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have subscribed for th Broadband service from BSNL (BSNL Landline No:[protected]. The plan is Rs. 900/- Home Combo Broadband plus (which says 4Mbps speed for upto 8GB download and thereafter 512Kbps speed Unlimited access + 400 calls free per month).

However, we have never been able to even surf at even the speed of 256 Kbps (which is not what we have opted for). And more importantly, the connection breaks very often during usage.

I’ve contacted your customer service (telephone) @ [protected] and raised many complaints and the technicians after trying all the possible configurations from their end have finally suggested me to contact the exchange (Kumarswamy Layout) and provided the JTO’s (Siddappa’s) number.

Myself, my dad and wife contacted him (Siddappa) in person on many occasions and explained the issues that we are experiencing with low SNR downstream value (which is around 4 or less dB always) which the customer service say should be atleast (the worst case) 12 dB (and the optimum value should be 30 dB) for the plan that I have opted for; but Siddappa insists that the SNR (5 dB or lesser is all that I can get here; which I don’t understand as it contradicts the info provided by your customer service technician).

Many of technicians (from the franchisee) did visit my residence and checked the SNR value by logging into the router page and confirmed that indeed the SNR value is very low and just vanished without doing anything else saying that they would need to perform a line test to rectify the issue and never returned.

Siddappa also is not taking any action on the multiple complaints raised by going to the Exchange in person / Ticket’s logged via Phone.

Finally today Murali from franchisee came and inspected the issue and confirmed that the issue is due to very low SNR margin (which was 4 dB when he checked) and he said it should at least be 12 + dB as confirmed by the BSNL Telephone customer service).

I’m providing the information of the numerous Tickets logged via Phone on different dates for your information:

9th October 2010 -- Internet (stable RED LED)
Complaint Number: 1010/583 (SNR Margin). Raised by Kiran R.

10th October ---- he says it is a outdoor line issue....
Complaint Number: (Line issue) 1010/583

31st December 2010
Spoke to UMA from customer service (1800 number) She gave the ticket ID: 1210/84565

7th January 2011
Call received by - Vishawanath
Ticket ID: 0111/239


Called on 14th January[protected]
Spoke to Uma again....
No use... She again gives the same Ticket Number as it is still open and no action taken.


Asked to call: 1500 to log the complaint.
Ticket ID: 0111/239
Geetha....
Complaint No: 0111/488
Geetha disconnected the call and also she was not keen on customer support was hardly responding to my queries
Called 1500 again (Roopa) received the call


9th Feb 2011....
The Ticket ID is 0211/677 (Vishwanath)


10th Feb 2011....
@ 7:45 PM called to customer service once again, Spoke to Vishwanath.... (the same guy)
He said call @[protected]to speak to Divisional Engineer (Vittal Shastri)) after 10:30 AM. Called him and he has told the issue will be fixed in 2 days. (which is over now).
Finally on insisting to give me some contact to write to he gave me this mail ID to which I’m sharing the details.

On 12th Feb 2011 Murali from Franchisee/ outsourced technician for BB issues visited and checked the cables inside and around my house and confirmed that the entire line needs to be checked thoroughly and the action needs to be taken by Siddappa. He confirmed that the issue is with the SNR value being low and it should atleast be 12 dB.
From 12th Feb 2011 (it’s more than a week now), my wife is following up with the exchange everyday and either no response / if anybody receives a call they just say we will look into it and disconnect the call even before we can say something.

This is the worst possible service that any provider can provide……

Hope there is a proper escalation channel and proper individual who really want to do there designated work properly……

Phone No.[protected]
I am getting wrong bills of the above mentioned phone number.
My connection was installed in July but started working from 22 nd November10 only. But Bills are received from July'10 onwards. Further, Internet Broad Band bill is also attached from July'10 whereas Broad Band installed from 12/01/2011.

Please send rectified bills for payment.

Regards,

Sunil Kumar
Ashok Nagar
93 / C
Ranchi

On 2011 February 1st I given an MNP request for my mobile number "[protected]" UPC “BLNWSLBD” from BSNL to MTS, yet it not activated (even after 18 days of request) and still I can use my same BSNL number.
So I contacted many times with MTS customer care and they are saying BSNL is not allowing to port out.(NO REASON) . While I contacted with BSNL they are telling they don’t know anything about this.
Please note that it’s my years old connection without having any negative balance.
So again I given an MNP request on 2011 February 10th to TATA DOCOMO, yet it not activated.
And I don’t think it will be ok. Please kindly allow me to port out from BSNL.
So kindly help me to port out from BSNL to TATA DOCOMO.

Hi,

On 17th Feb one of the BSNL customer care person called to our land line and informed abt the offer for
games on demand like i[censored] subscribe for GOD u ll be detected 200RS from u r bill.. Even though i got doubt i subscibed it.. and finally he said u ll get a call again with in 2 min but dont ask any doubt bcoz the offer starts from tom but v r giving from today.. Immediately i called to BSNL customer care then they said no such offer..

so many frouds are going on to reach their targets... we take a proper action on them.. and make sure not to repeat such things..

my land line phone is not working last 25 days. I complaint two time but yet not attand my land line phone.my phone no[protected]

Deactivation of games.

some months back BSNL had offered one month trial online games and that only if we were interested it will be continued . Now in spite of my cancelling the same i am being billed the amount. Please deactivate the on line games package forwith. My telephone no. is[protected]. Thank you

Beedu Sudhakar Rao

I HAVE NEVER SUBCRIBED BSNL CALLER TUNR ,STILL I GOT THE FACILITY. INSPITE OF TAKING TO CUSTOMER CARE WITH MR. MANOJ,,MS BINDI, FOR REMOVAL OF ALL CALLER TUNES AND THEE VALUE ADDED SERVICE ,,,I HAVE NOT GOT ANY POSITIVE RESPONSE FROM YOUR SIDE AND MY COMPLAIN STILL REMAINS PENDING. FOR EVERY SMS YOU CUT MY MONEY AND ALSO ON THE NAME OF RENEWAL YOU AGAIN DEDUCT IT FROM MY BALALNCE,,,,,IS THIS THE SERVICE BSNL IS PROVIDING,,,,NEVER HELPING AND JUST TAKING AWAY PUBLIC MONEY,,,,,I HOPE ATLEAST THIS TIME MY COMPLAIN WILL BE CONSIDERED AND THE SERVICES WILL BE CANCELLED AT THE EARLIEST.

Dear Sir
Can u provide call log history (incoming & outgoing) during the time 7pm to 10pm on mobile no [protected] and May be email on email id- [protected]@rediffmail.com
with thanx and regard

BSNL broad speed assured is 8MB/s and we are in Rs 4500/- combo schme..
but what we actuallay getis around 2 mb/s..
Approched many times broadband help deska nd BSNL exchange..
They are unable to resolve this..
Cheating continuing in the form of their bill of the order of Rs 6000/- per month.
Where to address this issue..pls find the broad band speed test done on 16-02.2011..
my contact email is..
[protected]@kaveriwarehousing.in

i am sandip kumar ghosh my bsnl no [protected] they can not give me the inter setting a have launch a complaint 12.02.2011 but there is no solution

Despite numerous telephonic, fax and web complaints about phone and broadband[protected], no solutions have been worked-out. The warning for disconnection has been given.
Dr. Ram Bhajan Lal Soni

sir ,
maine apna bsnl andline connection[protected] ko katwaya tha aur saath hi saath auski receipt bhi li thi and instument bhi jama karaya tha par har mahine bill aa rahe hai manawar office aur dhar office me koi jawab nai de raha hai ....................i hope thats final way to complaint at you....please aap mere no
[protected] jo ki ankit kumar hemant kumar ke naam se tha auske baare me respond kare aur secureaty deposite bhi vapas dilane ka kast kare
ankit khandelwal
[protected]
siinghana road manawar

Dear sir/Madam,
I Yogesh devi complainting for bsnl service provider that customer care no. not responding from last 5 days.bsnl customer care no:- 1503 for prepaid mobile. since balance check request not activated (*123# or *112#) i can not see my balance from my mobile no.. same problem occures in my family member. but due to bsnl lack of service we can not find solution. so u r reqested pls.help in this matter. & give solution.

I have recharged my BSNL Prepaid Mobile Nos. through BSNL online recharge, Rs. 220 for Mobile No.[protected] and Rs. 55 for [protected] on 15th Feb 2011. The amount the already deducted from my Punjab National Bank account, vide transaction ID Nos. TRTR/[protected]/[protected]:37:32/UBP and TRTR/[protected]/[protected]:44:01/UBP

I am registered user of BSNL online recharge, My user ID is : shajanjosepj

Kindly look into the matter and recharge my mobile Phones at the earliest.

Regards

Shajan Jose
[protected]@gmail.com

When i call to other network they charge more than respective my plan.
my plan is : nastham
(when i call to except BSNL network they charge extra amount)

for example:

i called [protected] at 12:11p.m in[protected] and my call duration is 457 secondas,to this call they charge Rs 5.70 ,according to my plan to charge Rs5.484.
in this case they charge more than actual charge.

i faced this problem since 2 months.

i teel this problem BSNL they are not respond properway.
and i given complient also my complint number is [protected] this is given[protected] date.

The Mobile Service Provider 59595 activated some service as free trial on my mobile. Later on they subscribed it without user permission. Since last few months 59595/[protected] renew it without user permission and charge money from balance. It looks as the company is adopting illegel ways to earn more profits.Please Deactivate services of 59595/[protected] and refund money. Also ACTIVATE DO NOT DISTURB SERVISE to get rid o[censored]nwanted SMSs

The Chief G.M. Telecom,

Sir,

This is to inform you that we are facing some problem from your BSNL Office staff and field staff. We have applied for new connection on dt 02.02.11 of Landline and New Broadband for home use. But upto till date Broadband is pending. After many times request to your BSNL office for Rural AREA, Jalandhar regarding Installation of Broadband. They said your order firstly made on dt 10.02.11 after some problem they cancel the same. Now their conversation, they said orders are pending at Chandigarh office (As per Chaman Lal (J.E.) and Mr. Rajan[protected]. Please give some small attention to our written request. We are facing problem regarding Installation of Broadband of Tel .No.[protected]. The Service man is also lazy and does not pay attention to our request. Please give proper reply when you install the connection either in this month or next one or two months. As your know now BSNL is Covering India but due to some of Lazy and irresponsible employee’s, customer are facing problem. Please give attention to our written request ASAP. Waiting for reply.


Ram Lubhaya

S/o Sh Ram Lubhaya

Village :- Mohadipur Aryian, Near Talhan

Distt. Jalandhar

Punjab-144001.

Mobile :[protected]
Tel no.[protected]

hii
sir i have a mobile connection from the name RAMA DEVI BOHRA
which no. [protected] and i have got puk number but when i enter the pin code 0000
then it will again showing verify new pin code then i hit a trail of 6 time 0000, 1234 but all the time it showes code error
i m geting very irritate to that mateer so plz be takle nessary action and guiise mw what will i do ??


THANKS

Dear Sir/Madam,

I'm Kumar From RajaRajeshwari Nagar,Bangalore.I'm a retired PSU employee.I'm obtaining Landline and broadband service from BSNL,Bnagalore (I'm in Broadband Plan:BB Home Combo ULD 900). I've chosen the payment method as annual (Rs.9000 p.a. - 20% PSU Rebate= Rs.7200 p.a).and I have payed all my bills up to date. I've been charged some or the other charge every month for the amount less than Rs.500 until last month. Inspite of that I've been paying the outstanding amount.but this month BSNL have charged me Rs.1958 as Accesories Rentals which I think is in appropriate. I've surrendered the Modem that they had provided long time back. I'm not sure what accesories charges are they talking about. Please look into this issue and help me on the same. I'm a senior citizen and I cannot bare such huge misclaneous expenses.(Below is the image of the bill for the month Jan-Feb'11 attached for the reference).



Thanks and regards,

Kumar N S.

SIR,
my bsnl sim is converted into 3g without any notification. On inquiring they said "you had recharged by Rs. 1. which i didn't want my message card is expired before due date .

name: vivek kumar
adress:,NIT allahabad ,tagore hostel ,room no. 95,teliarganj
contact no. :[protected]