Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
,Straight cheating by BSNL.
My complent letter to them gives all details
I desire either BSNL solve the problem and no more person to be made foolish by their AD.
From:-
Ashwini Kumar Meshram,
25,Rameshwar Nagar Colony, First Floor,
KHANDWA (M.P.) 450001
Phone No.0733/2246057
Mobile: [protected]
E Mail:[protected]@yahoo.co.in
To,
SDE (IT),
Office of TDM, BSNL,
KHANDWA (M.P.)
Sir,
Complaint/unsatisfactory services of BSNL EVDO CARD
I have applied for BSNL EVDO Card on 01.09.2010(Post Paid scheme).I was given the data card duly activated on 10.09.2010 with a CD Titled CDMA2000 IXEV-DO. The Data card given to me is model No. MG478/AC8700 manufactured by ZET.User name and password informed by the official, of BSNL is cdma and number told to me for billing purpose as 2911973

2. I am already using following Broad Band as under since 02.06.2007:-
BBG FN 500 DOWN LOAD Speed up to 2 Mbps
User name: meshramak
User type: post paid user, user status: On line
3. Sir want to switch to this new EVDO as this is giving peak speed of 2.4Mbps(However the advertise having a sweet picture of Bollywood film actress Dipika Padukene states speed of 3.1Mbps.)[Web address for such Ad is http://bsnl.co.in/service/evdo_ad.htm]
4. Sir when I started using this evdo the speed I observe is not found satisfactory and far away from the Ad of the scheme of EVDO
5. Sir I have checked the speed and compared the existing plan as under:-
Speed test by SPEED TEST.NET (web site address is http://speedtest.net/)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200 to 0800)
Remark
On 11.09 2010 ,3 speed test between time 1256 to 0106
First:
0.50 Mbps (D)
0.09 Mbps(U)
0n 11.09.2010,3 speed test between 1249 to 1252
First:
1.80 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.6 times, and
Upload is 5.11 times slower to Broad Band
Second:
0.54 Mbps(D)
0.07 Mbps(u) Second:
1.71 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.16 times and up load is 6.57 times slower to Broad Band
Third:
0.42 Mbps(D)
0.09 Mbps (U) Third:
1.81 Mbps(D)
0.42 Mbps(U) EVDO for down load 4.3 times and upload is 4.66 times slower to Broad Band
On 13.09.2010 speed test at
01.35 AM
0.34 Mbps(D)
0.02 Mbps(U) On 13.09.2010 Speed Test at
01.33 AM
1.15 Mbps(D)
0.42 Mbps(U)
EVDO for down load 3.38 times and up load is 23 time slower to Broad Band
Speed test by Intel’s website (website address is http://www.intel.com/consumer/game/broadband-speed-test.htm)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load to 0800)
Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200
Remark
On 11.09 2010 ,4 speed test between time 1237 to 1239 On 11.09 2010 ,4 speed test between time 1256 to 0106
First:
233 Kbps First:
1.6 Mbps EVDO is 7.03 times slower to Broad band
Second:
323 Kbps Second:
1.7 Mbps EVDO is 5.38 times slower to Broad band
Third:
233.6 Kbps Third:
1.7 Mbps EVDO is 7.45 times slower to Broad band
Forth:
346 Kbps Forth:
1.6 Mbps EVDO is 4.73 times slower to Broad band
On 13.09 2010 , speed test at 01.49 AM
115.2 kbps On 13.09 2010 , speed test at 01.45 AM
693.5 Kbps EVDO is 6.03 times slower to Broad band

From the above table u can see that the speed test show EVDO much much slower to Broad Band despite the reason that as per BSNL AD EVDO is 150% faster than Broad Band
6. Sir, I have also down loaded some file and the result found as under:-
1. File size: 18.5 MB
EVDO Broad Band Remarks
Time taken 262 Seconds Time taken 80 Seconds Broad Band 3.275 times faster to EVDO

2. File size: 12.6 MB
EVDO Broad Band Remarks
Time taken 244 Seconds Time Taken 65 Seconds Broad Band 3.753 times faster to EVDO

EVDO Broad Band Remarks
Time taken 412 seconds Time taken 115 Seconds Broad Band 3.582 times faster to EVDO

7. Now I have checked the data card provided by you and found following:-
(A) The EVDO data card provided to me is having model Number MG478/8700 which is manufactured by ZTEMT.This company has given product information as under:-




EVDO >> MG478/AC8700

Frequency: 450MHz/ 800MHz
Dimension: 80mm×36mm×13mm
Weight: 40g
CDMA2000 1X/EVDO Rel.0 Network
USB Interface for desktop and laptop
Data, voice and SMS function
Up to 2.4Mbps data rate
O/S: Win 2000/XP/Vista
Above information is available in companies web site :-( http://www.ztemt.com/ennewzte/product/productList.action?model.category.id=ff[pr...⇄
Sir here I want to point out that manufacturing company itself says that data rate is 2.4 Mbps then why in Ad of BSNL data rate is advertising as 3.1 Mbps?
(B) Sir I have further checked the ZTE Wireless Terminal properties (start>control penal>Network Connection>Right click on ZTE Wireless click on status in popup menu)
In the status window of speed shows 921.6 Kbps
Further clicking on property of this window a new window of ZTE Wireless Terminal Properties can be seen in this window in General Tab, connect using Modem-ZTE USB MODEM CDMA#2(COM6) can be seen
It mean that the data card using this Modem.
Further clicking on configure tab new window can be seen as Modem configuration. In speed (bps) can be changed by drop down menu up to 921600. (921.6Kbps)
It clears that maximum speed this Modem can give is 921.6Kbps.
8. Sir I already know that the actual speed received at users ends depend upon various factors and actual speed cannot come of 100%.I m getting average speed @1.7Mbps in broad band whose max.speed is 2 Mbps.It mean in Broad Band I am getting 83% average speed. Further in EVDO average speed I m getting is @550 Kbps whose maximum speed is 3174.4 Kbps (3.1Mbps). It means I am getting only 17% average speed.
9. Sir I request you to please look into the facts and advice me properly. Otherwise it seems that BSNL is cheating the user’s customers.
Waiting for your early reply and also rectify the problem please.
Yours


(Ashwini Kumar meshram)

Khandwa
Dated

I have very recently suffered heavy losses running into Many lakhs due to the apathy in BSNL which is more fully, "Beiman Sarkar Ka Na Layak" Seva.

During April / May 2010, I had my order book filled to brim, after a massive buildup effort on the biz end. I am reduced to "Blank" order book status and am hunting for jobs in the freelance-market.

My "Broad"band connections have delivered exceptional speeds of 0.7bytes per second to 120 kbps per second, with lot of dropouts in between. Many a complaints were raised upto CMD level in Delhi, without tangible results of any sort.

It is also to my knowledge that the people of DELHI are enjoying real Broadband Unlimited at 2mbps, for a monthly fee of only INR 599/-, whereas the rest of the country is paying through its nose at more than 2000 INR per month, for just a TOP SPEED of 100kbps during Indian Night-Shift hours, with the additional burden of loosing connection or connectivity any moment of time during your chat or skype with your counterpart in the Mainland USA, causing further agony.

The exchange I am served also has the magnanimity of going off line at-least once a month for maintenance, like a cultured high society lady, due to its link break with its main exchange. The recent episode is 5 times in two months.

We should really thank the efforts of BSNL in aggravating the efforts of Our Prime Minister, to end JOBLESSNESS activities and Poverty of the masses, by just addressing the needs of the city where the Hon'ble PM lives

Dear Sir/Madam,

This is the second time in a row that I have been billed excess on my BSNL landline phone.

Telephone No: [protected]

Sir,
I am consumer of BSNL Cell One ([protected]) prepaid o[censored]P East with GPRS service. My residence lies in Korwa-A beam zone of BSNL Cell one.

For lost one months, most of the time ther is no signal and even if it is availble, it is very poor with intermittancy. Specially in evening there is no signal. In such situation it is not possible to communicate any one. All resident are suffering with the problem and many of switched to ather service provider.

This problem i raised to area SDO Mr Yadav on 6 sept and on 20 sept I rote to consumer care centre at [protected]@bsnl.co.in.

After all this effort the matter is yet unresolved and signal condition is same. It seems it is deliberate and due to vested interest and curruption.

Expecting early remedial measure for the problem.

Thanking you.

Regards

Janardan Verma

Refer:
BSNL landlnie no.:[protected]
Unique ID: GJATD200206F83615
Bill No.: T[protected] for the month of Aug 2010

Sir,
I have paid my above said bill online on 27 Aug 10. During the procedure, the sie has show the caption "transaction unsuccessful". So I tried again and this time the transaction was succesful. But when I enquired into bank statement, the payment was debited twice. I sent written request to AOTR, Naranpura, Ahmedabad on 1st sep 10, but no response yet. They have sent Sep Bill without giving credit which I have paid on 27 Sep 10.
Online ref:
1) MSBI[protected]IG27629397 TFR TO [protected] DTD 27/8/10
2) MSBI[protected]IG27629602 TFR TO [protected] DTD 27/8/10
. You are requested to intervene and get the refund amount back to me.

Thanks and Regards

Dilip Kashyap

my cellone mobile no is [protected],it is a valid prepaid number,but during online charge the massage is showing "this is not a valid prepaid no this is an one india no,not eligible for recharge"so please help me
thanking you
Arya Chakraborty

I am government servant (defense, HAL) working in kanpur using bsnl broad band unlimited 750/ month pack from January 2010. but till now my bill is charged 750 per month . Approval has been sanctioned regarding 20% remit in bill in February 2010 by BSNL kanpur. But till date I am not getting remit in my bill as per govt. rule .
It is requested to do needful action regarding M20 concession and adjust the amount has taken from me
i have complained this matter to jto krishna nagar but til date no response has been given in this regards.


thanks

vijayendra kumar sharma
my telephone no. [protected]
mobile no. [protected]
address- B-346 Hal township chakeri kanpur-07

Hello,

I brought a new BSNL broadband connection 15 days ago with the plan "BB Home Combo ULF 1400" which assures speed upto 4mbps. But i won't get speed upto 1mbps. I have tried calling callcenter and i will not get a proper response or no answer or long waiting, called exchange spoke to technical engineers many times and one will repsond back,nothing worked out and i am tired.


Please let me know what needs to be done and i am not sure what to do.

Hoping for your assistance.

Phone No.[protected]
Calling Area: Karnataka - Raja Rajeshwari Nagar


Thanks,

Umashankar

Dear Sir/Madam,

I haven't received my telephone bill since last two months, when asked to the concerned authority i was told that up gradation for new billing system is in progress. i wish to pay my bill online for which i require my unique customer id. is there any other way to get it ? My land-line telephone no is[protected]Maharashtra-Akola). Please reply me back with the unique ID as soon as possible, so that I can apply for On-line services. My e-mail id is "sunil.[protected]@rediffmail.com"

Regards,
Sunil Sherekar.

TO
BSNL broad band
Krishnagar
Dear Sir,
I am a user of Land Line [protected]& connected with Broad Band . Due to some unavoidable reason I am not able to continue broad band & Land.Line .
kindly disconnect & adjust my Bill till 05/04/2010by my security deposit. I will not use Broad Band & Land Line from 27/09/2010 . If you will send Bill from 01/09/2010, I will not able to pay Bill . Kindly take quick necessary action .

With regards,
Rati kanta Roy
Vill+P.O-Asannagar,
Dist-Nadia,Pin-741161.

Respected Sir?Madam,

I m Shashidhara having the BSNL LANDLINE connection in my house having the landline phone number as[protected]

In telephone bill my residential address is wrong and i need the full address for giving the BSNL landlind is as mentioned below.

Shashidhara,
D.No. 3-72R(3C), "Shreenidhi",
Kaneerthota Kolya, Post: Kotekar,
Someshwara Village,
Mangalore Taluk - 575 022,
Dakshina Kannada.

Thanking You,
With regards,
Shashidhara

Why is BSNL so worst????????? Its supposed to be a nation-wide service provider....There's absolutely bad coverage even in the city limits of Bangalore.... Can somebody from BSNL work on this. This is disgusting and annoying....

I E.AjitKumar ,Senior citizen aged 67 years wanted to make the payment for the current landline connections that I have.On the reverse of the Telephone bills against column L it has been stated that credit cards would be accepted for payment of telephone bills at Customer service centres of BSNL.I am a resident of Thoraipakkam,Chennai 600096 so I went to BSNL Customer service centre,Adyar to make the payment of my telephone bills by credit card .The customer service centre at Adyar refused to accept the payment by credit card and I was directed by the responsible person there.at Adyar that I could make the payment by credit card at RK nagar BSNL customer service centre ,but after going there I was informed that credit cards would only be accepted for payment of BSNL cellphone bills but not for payment of BSNL land line telephone bills.
Eventually I went to BSNL customer service centre at GR complex where the payment of my landline telephone bills was paid by credit cards.
I would appreciate if the copy of this complaint is foirwarded to the minister of Telecommunication for remedial action

my landline and internet services are dead from 28.08.2010 for phone no. 91. 020. 27293294 . after many complaints to bottom to top officers (Baner Exchange) no action has been taken to date to .

Dear Sir/Madam,

I’m permanently User of BSNL service. My phone no is [protected], V&PO-Bhatarana in Hoshiarpur that is connected to Mehomowal Exchange. I have a complaint with my broadband connection that it became slow and started to drop frequently. I request you to look into the problem and rectify the same. I hope you do the needful.


Yours Faithfully,

Dharminder Singh

Sir,
I am Mrs.Nirmala Rajan, Revathy, Vattaplamood, Varkala, Telephone No.[protected] with broadband connection. We are two SENIOR CITIZENS only are living at this residence. I am 63 yr.old retired Govt.HSA recovering from a breast removable operation at RCC Thiruvananthapuram and my husband 76 year old Defence pensioner. We have TWO daughters working and staying abroad with their families. Daily telephone call from them are very essential for our life support.
For the last THREE WEEKS our above-said telephone is faulty. First it was completetly dead. On registering complaint on tel.2602198 Lineman Mr. Rajan visited our residence. He first said the fault is due cable fault due to digging on the road in front. I told him the digging was done by Water Dept. only one week after the fault appeared. Then after checking and contacting, he rectified the fault. As soon as he started his bike and let, the fault reappeared this time No. incomming calls. On my next complaint he visited and declared my "Caller ID telephone' till then working, faulty. I gave a replacement, a BSNL phone, then he said the line connecting the Spliter Unit(ADSL and Tel)with the line is faulty. I provided a new one from my computer spares. Tel. was working till he started his bike and passed the gate. Incomming call fault reappeared. Last night I have booked fault again. The No. is 31. For God's sake have pitty on this aged couple and instruct the concerned to make our telephone fully serviceable. We are not aware if there is any other reasons for punishing us like this. We are not able to continue at this condition. Do not force us to look for other telephone and broadband providers. We are with the BSNL for more than 25 years. Thanking you, Sir. Mrs.Nirmala Rajan.

I am a rural user of broadband connection my telephone number is[protected] and I have requested my local exchange in chittur for tariff change of my existing Bsnl Broadband connection to BB Home Rural Combo UL 500 @ but staff in Chittur said me that there is no plans like this but I have noticed the same in your website under postpaid broadband tariff details.Kindly clarify me whether this plan is available or not. I am unable to get more details regarding this from any your exchange staffs either in Velanthavalam , Kozhinjampara or Chittur or in your customer care center.If plans are not available kindly remove the same from your website.
M.Senthil Kumar,
Ponni illam,Attayampathy P.O
Velanthavalam ,Kerala-678557
Mobile +91-[protected]
+91-[protected].

omprakash jhavar
[protected]@yahoo.com
not received telephone bill for[protected] for the month of august 10 to be paid in sept 2010
not possible to download the bill from mp bsnl site since the current bill is not shown on the site

For several months now, landline bills are not being issued in time, sometimes not at all. There is heavy rush for getting duplicate bill which consumes a full working day. For senior citizens like me who have no young member in the family in India, it is well neigh impossible to fetch a duplicate bill. For last few days a telephonic message is being transmitted saying that the last date for payment is 28.9.2010 but no bills. Can't you devise some procedure for collection of payments from home for senior citizens. At least please ensure that online payment facility is extended.
Thanks.
G.P.Tulsyan
Phone no.[protected]

The following numbers at various times I Send SMS from Mob.no.[protected] for booking Bharat gas refil cylinder . But allthe SMS deliver report received as "message not deliverd ". But allthe SM<S they charged Rs.2/each without deliveiring SMS. I Contacted Customer Service centre but proper reply was not received. I also contacted by phone ([protected]; [protected]) but phone meassage coming is "allthe routes are busy try after some time "
57333 on 22-9-10 8.26.45pm
52725 on 22-9-10 8.27.25pm
22-9-10 8.44.23pm 57333
22-9-10 8.45.25pm 52725
23-910 6.42.32am 57333
24-9-10 8.38.43am 57333
24-9-10 8.45.20am52725
Total amount chrged Rs 14/-