Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am G;anesh, using mobile No.[protected] Excel prepaid sim card of BSNL. On 15th August I have recharged rupees 330 through Indian Overseal debit card through online. The following are the details of transaction:

Rt.No.[protected]

Transaction No.TXE[protected]

Whereas till today ie.20th August 2010 recharge was not done by BSNL though the amount is debited in IOB Account.
I tried several times through BSNL Toll free complaint no.[protected] but not getting proper solution .k Kindly helpl me to get the problem resolved.

Mly email id.is [protected]@yahoo.co.in

BSNL mobile services in Nizampet Village especially Bhandari layout is very very poor the coverage is failing almost for 8-10 hours there is no signal available the signal completely fails during rain and Power failure.
BSNL is boasting of coverage and good quality services should feel shame there is no Land line coverage, NO land line service is available, besides mobile services is going bad to worst the SDO and other officials sets in thier chair for passing the time and taking fat salary, without doing any good to the public.
The residents/ user has to depend on Line man why, why cannot the engineers and higher officials do/ take any corrective action. when other services tile airtel and other services are providing services BSNL officeholders intact the entire team are simply sitting in their office, allowing other operators to grab the bussiness.
BSNL SHAME SHAME to yoiu.

Hi,
Respected Sir/madam
A month ago I bought USB Modem (NIC) from BSNL with assrance that the product will work effectively in the specific area as I quote. But after installation experience is bad as In my bed room ( Ground Floor) there is no signal for proper functioning resulted into disconnection after use every time. regarding this I lodge a verbal complaint to Sh.Kuldeep Singh (connected with Broad band) Ranjit Avenue Headoffice in Amritsar. Sh.Kuldeep Singh deliver me a Mobile Number [protected] saying that You told your problem to this number.After a long waiting Shri Niwas listen my problem and assured that he will visit the location but aftera week I am sorry nto say that no body visited nor problem solved.

dear sir

our Telephone No. 2649625 ded of last three month we r complaint to telephone office
but not soluction. & bill amount com for very high

PL. REFER TO MY COMPLAINT MADE BY ME EARLIER, MY LAND LINE PHONE WAS MADE OPERATIONAL AFTER HAVING HOT DISCUSSION BETWEEN SDO AND THE LAND LINE WHO WERE PUTTING BLAMDE ON EACH OTHER. SINCE MORNING THE PHONE HAS BECOME DEAD AND ON CONTECTING SDO HE WAS ASSURING TO RECTIFIE THE PHONE BUT MORE THAN 12 HOURS HAVE ELASPED BUT THE STATUS REMAINED THE SAME. MY BRIEF PARTICULARS ARE AS UNDER:

TELEPONE NO.[protected]
PHONE IN THE NAME OF : STATE BANK OF INDIA,
DESIGNATION OF OFFICIAL PROVIDED WITH LANDLINE: ASSISTANT GEN MANAGER
RESIDENCIAL ADDDRESS: #203,GH-8,SECTOR-20, PANCHKULA

The internet is not working. I have tried to lodge the telephonic complaint with the concerned departmen.
I contacted the officials in the office of BSNL but no action. The phone lines do not response and do not talk in healthy way. I expect some response from BSNL authorities to please look in to the grievance of the customers in a professional manner please.

I have been using BSNL pre paid service for almost 4 years. Today morning when I woke up I saw a message saying THANK YOU FOR SUBSCRIBING AT GOVERNMENTJOB.COM. YOU HAVE BEEN CHARGED RS 20 SO AND SO. I have not received any message to activate such services. I am enough aware of prank calls and messages, I am sure I haven’t received any such message. But today morning I saw above message saying you have been charged Rs 20. I call customer care for the details. I called up them three times, but no one was able to give any information who and when did the service was activated. Even one guy told me that the charge deducted for the caller tune you deactivated before some time but not able to say when. RIDICULERS!!!!!!!

I am damn sure these people are deducting this money from so many customer like me. This issue should get addressed otherwise this telecom company will steal money from our pocket and we wouldn’t do anything.

Appreciate if this would be addressed and get resolved.

The monopoly of the officer of billing section Athagarh BSNL office, making mistake with bill . As per the advice of the connection officer I paid ( deposited) Rs250/- for a WLL new connection & Rs750/- for onetime advance for internet is enough they told.
But with my first bill the amount revised as due upon me, which is added to current bill, ( copy of 1st bill & receipt of Rs 250+750 attached with this).
I think the officer making mistake of deducting my onetime payment. Before connection they committed me that the total amount will be Rs1000/- ( 250+750) for new connection plus internet, & now they saying that I have to pay Rs750/- more is with my bill.
I think it is wrong,
If it is right, - then the officers cheating people to make good target for department making false statement with public.
MY REQUEST TO BSNL WLL DEPT.
If my complaint is right, please take necessary action soon.Deduct my extra Rs750/- & the service charges, as charged on it.

If I am wrong, please write me the process to get return of my deposited cash & take action on the cheating officers who presents false statement to new costumers.
( I am talking about Mr Sahoo on computer with J.E, Athagarh Bsnl Ofice).
If anybody can give good suggestion please do that.

i want the call list details of a bsnl mobile number.the number is [protected]

Sir,
I have loaded the bsnl mobile investor pack in my mobile through their sms settings option. Two months before my mobile has a problem and i updated my software. In updation the pack was deleted but they are continously deducting the monthy charges for the pack Rs 30. My request is either they send the sms setting again or they unsubscribe my pack and stop deducting the monthly charges from my account

Rishi Jaiswal
Mobile No. - [protected]
my mail id is roorkee.[protected]@jalindia.co.in

To avail the facility of "Reduced call charges to any two BSNL numbers", I sent a text message on 14-Aug-2010 in the night, in the format "EXCELP [protected] [protected]" to 53733 from my no. [protected], in order to enjoy Re 0.20/min call rate for the nos [protected] and [protected]". No acknowledgement against the above SMS was received. Further, speaking to a Helpline executive revealed no such SMS was received at your end. This compelled me to send the same SMS quite a number of times on Sunday, 15-Aug-2010. Unfortunately, even today, on 18-Aug-2010, the service remains unactivated and the standard call rate of Re 0.49/min is charged when the above 2 numbers are called from my no.

In this matter, no cooperation from the Helpline executives was received at any point of time. Not only their attitude was harsh, they could not suggest any solution to this problem either, proving their inaptness for the position they are in. And its disgraceful the way the information provided by one executive differed from the other.

An SMS that never reaches, 4 long days pass and even then a service does not get activated, uninformed and impolite Helpline executives - these are not the things a service provider of your repute can really boast of.

It's expected the service would be activated for my number as soon as possible.

My Telo. is[protected].
I have taken a Broadband connecaion but till date I have not been able to geat the services I need. I am not able to browse any sits due to server not found problem. The matter was brought to the notice of this no.who installed the system [protected], but to no avail. I have paid installation charges /usage charges for no service till date. Kindly help.

Respected Sir,

This is to inform that after repeated complaints of about one-month the telephone department has not rectified my phone which has some cable problem in my lane telephone number wiht 27220686, after lodging a complaint through automated system on phone thrice no response was given lineman came and went, but line is not rectified. I personally went and given writeen complaint also, but till now we are only paying bill but line is not given the same is with the others in my lane at Neredmet, east kakathiyanagar of Vinayaknagar Exachange, which comes under Tirumalgiri exchange. Please do help in this matter. The consumers are paying bills only for department salary but we are not getting service for the paid bill.

Thanks.

sanjay

BSNL has so called "Appellate Authority".
The General Manager of Tamil Nadu BSNL who is the competant authority has neither read his mail nor acted on them. Ofcourse in keeping with this the junior staff of BSNL also do not bother about complaints received by phone or in person or by email as the message below clearly indicates.
-------- Original Message --------
Subject: Discrepancy in BSNL Broadband complaint not resolved
Date: Sat, 14 Aug 2010 12:50:30 +0530
From: Maria Lawrence <[protected]@gmail.com>
To: [protected]@bsnl.co.in


Respected Sir,
Greetings!
Through this mail I would like to inform you about my BSNL broadband (the broadband link is erratic and does not work in evenings) problem which has not been resolved for the past 6 days despite my
efforts to raise my complaint at various levels.
My telephone number is[protected]
My Broadband connection linked on Home UL 750 tariff has been dead for
about a week.
Telephone Exchange is Manaparai
Having complained to 198 on 8.8.2010 I was assigned 43281.
For the past week i have tried to access daily the complaint section and
am told that it is pending.
Local exchange staff too are not attending to the problem. There is no
technical problem for other neighbours of mine.
I earnestly request you to escalate my case for action.
John Bosco.M.A.
Headmaster
Ph:[protected]
Cell: [protected]
Em: [protected]@gmail.com/[protected]@gmail.com

I had done BSNL online recharge (top up of Rs. 550/-) through BSNL portal. But the talkvalue has not been credited till now (17/08/2010 - 9.30 PM )

Details are as below

Name: Selvaraj
Mobile No. : [protected]
Transaction Date :17/08/2010 12:49:15 AM
Transaction Amount : (INR) 550.00
Transaction Type : Axis Bank
Transaction Type : Direct
Transaction ID : TXT[protected]
Transaction Description : ICONN/19483701/170810/TECHPROCESS SOLUTION

MY LAND LINE BSNL PHONE NOT WORKING FROM LAST MONTH NO ID [protected]

I am using Bsnl broadband service ( 750 unlimited plan for around last 7 months, now changed to 250 / month) at home for home use. The Nokia siemens modem which i am using missing out the Dsl light most of the time. Some times blinking and get stable for another 2 to 3 hours again goes blinking , no internet connection. After 5.30 - 6.00 pm, its very difficult to see the dsl light stable and get internet online. I have raised a complaint at thodupuzha divisional office about the modem and phone line. Some off the officers came and inspected the line modem , everything. and they told everything will be alright from the day eve. Again the same complaint started happening from the next day morning. So i requested the junior office to check the modem. she told me there is nothing wrong with the line and modem.But at last she agreed to take the modem for inspection. its already 3 weeks , but no idea about the modem inspection. Today ,i met the divisional eng. and again repeated my problem. Again same reply, "dont worry we will check." I would say, i am paying money every month correctly Not for internet connection but for keeping the modem near my computer. Thanks to BSNL TECH team. Very good at service at least vocally. The same problem started from the very first month. Many times i called broadband help line 1504. But no correct solution. The best part is that one of the senior engineer told me that due to fluctuation in electricity at thodupuzha area, the modem is refusing to stabilize the DSL light ( electricity to modem = signal through telephone line). I am living and using the modem hardly 2 km from the bsnl exchange. My neighbor is getting the same broadband service at very good speed uninterrupted. I think these technical guys are not interested in old customers. Help needed.

I have a broadband connection with my telephone no.[protected]. Broadband is not working since 1.08.10. inspite of my repeated request no action has been taken by bhubaneswar bsnl authority.

My mobile number is [protected] yesterday Rs.106/- have been deducted from my balance and after calling BSNL has not a reply for which purpose they have deducted this amount.Although they have given complaint number 5865723 but still they are not able to reply.Please help us as i am normal worker and my money is very hard earned money.Rs106/- is my 2 days salary.

I am facing a problem with sm pack subscription which was subscribed unknowingly and failed to unsubscribed via sms.The portal 56363 has stopped receiving sms from my number. You are requested to kindly stop for deducting @Rs.8/- per week towards subscription of SM Pack and enable me to unsubscribe SM Pack with immediate effect .Mobile No. [protected]