Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
7743
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
330
down
125

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
27%
Complaints
7743
Pending
5195
Resolved
824
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — cheating by registering the number to another customer

 Indu424242 on Sep 22, 2017
They have cheated us by registering the number which was in use to other customer inspite of making the deposit and advance bill payment. We had made several calls and written mail to the customer care regarding the bill details but they say they don't have the records. They have records for 2015 but they don't have records for 2016. We haven't received the deposit amount nor the advance bill paid amount....
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — outgoing barred

 revathy g on Sep 22, 2017
My tatadocomo number is 7736220865, from last 2 days i cant able to make any calls from my number, but i got incomming calls and messgaes. Please help me asap, otherwise i will port my number to idea. Am troubling with this issue for last few days. Am expecting a fastest solution from your side my tatadocomo number is 7736220865, from last 2 days i cant able to make any calls from my number, but i got incomming calls and messgaes. Please help me asap, otherwise i will port my number to idea. Am troubling with this issue for last few days. Am expecting a fastest solution from your side...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — postpaid bill amount against 7795531046

 kanagaraj muthaiyachetty on Sep 21, 2017
Dear sir/ mam, as i am keep registering complaint on post paid bill amount and every month executive will recommand some other plan, rather than solving the issues. Paid 1460 on 6th sep 2017 without having any due and aagain getting meesage from docomo to pay rs 868 old payment and rs 591 for this month by increasing credit limit to rs 1200. How is given confirmation to increase the limit and hoe come bill amount is getting increased. Need proper closure on priority. Really its not possible to tolerate. Awaiting closure....
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — tata photon services

 N Sareen on Sep 21, 2017
My problem is that i have not been using my dongle for almost a year.in, around march, i got a call from the docomo people saying my bill is pending. When i left the city, i had asked my old grandfather to get my no. Disconnected but due to age, i accepted that he would have forgotten to do so. I got a call from someone who said was a lawyer, so i agreed to pay the amount to avoid any discomfort. Another lady from docomo guided me to the payment method etc and i paid the dues. I asked her to get my number disconnected and she said that yes, once you've done this, your number will be discontinued....
Complaint comments  Read comments Complaint category Internet Services

Tata DoCoMo — buddy chat services

 Gourav Didwania on Sep 21, 2017
Sir,
I am facing problem with tata docomo i have never activated buddy chat but it saying that it is activated on my no [protected] and annoying calls from no 5432169225211 and with no series 54321... Coming to my phone saying that "i have no balance call me..." on every call when i receive the call an amount of 10p/sec has been deducted. Till now a total amount of more than 15rs has been deducted please deactivate this.
Thankyou...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — request to return my money

 Sinchan Bhattacharjee on Sep 21, 2017
I am using tata docomo connection, 8147407657...
With out any activation of value added service it is automatically activated, and deducted my money..
Game hub - 20 rs
Astro sewa - 20 rs
I cancelled it, but did not got my money back.
Request you to refund my 40 rs.
I don't under stand why you guys intentionally do this stuff to harass people.
Please don't repeat...
Complaint comments  Read comments Complaint category Unauthorized charges

Tata DoCoMo — deactivate vas/dnd/flash sms on my mobile.

 Jagadeesh Bobby on Sep 20, 2017
Deducting of my amount in main balance without any confirmation on me, last one month my main balance deducting of amount approximate 300rs. Without any confirmation. So many times i am calling to customer care service and docomo customer service center, he telling all dnd/vas are deactivated. Again deducting my main balance subscribe so many services without any confirmation on me. So please consider my request and deactivate my flash sms/ and dnd services and vas services. I humble request to you, please refund my all deducting amount sir....
Complaint comments  Read comments Complaint category Mobile Handsets

Tata DoCoMo — sim card registration failed

 h_behera1 on Sep 20, 2017
My mob no. 9036215896 shows error as "sim card registration failed". How can tata docomo deactivate my mobile without sending cautionary sms. I was not making call for a long time but i was getting sms in this no. Everyday. As i was not making calls, my balance was less than rs 20/-.

But how can u deactivate my number without sending an sms (Or email). If u have deactivated, then you must give another chance to retain the number after recharging some amount. How can u totally stop my mobile no. I am using this no. For banking transaction so i can't afford to loose this no.
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — tata docomo broadband connection issue

 apurva mokat on Sep 20, 2017
Hi,

I have paid the bill still my internet service is disconnected.
I don't have circuit id with me.
Customer care numbers provided are useless.
Can't reach to a support person through that line. Even if i tried with multiple numbers tata docomo's technical support person was not at all helpful and again redirected me to *1515 useless help line.
My account number - 989497272
Contact number - 020-41153774

Please reach out to me immediately.

Thanks,
Apurva...
Complaint comments  Read comments Complaint category Broadband

Tata DoCoMo — refund of security deposit of rs 100,000

 Deonath Roy on Sep 19, 2017
I was the user of tata walky for 2 years., account no - 989444001, dhanbad, jharkhand. Amount deposited as security of rs 100, 000.
My connection was disconnected beacause of non submission of 3 months bill. I sent many reminders to adjust my bill with deposited amount and received the assurance to return the rest due amount of rs 97, 167.
But till date no refund done from tata docomo. I am attaching here the snapshot of the mail i received from the company. Ii sent many mails from last 1 year but company is not replying. Finally i sent mail to national grievance cell too to resolve...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — data pack is recharged but not credited to my account.

 ajay_lokhande on Sep 19, 2017
Hi,

I have done a data pack recharge of 1 gb on 16th of this month for rs. 88. As per the plan it is providing 1 gb 3g data for 28 days. At the time of doing this recharge i have some 20-25 mb of data left in my account from the previous recharge. Till date the recharge data pack of 1 gb is not yet added to my account and it is saying my data pack is expired. I also have a screenshot of this recharge with me.

Is this how tata docomo wants to work? To loot peoples hard earned money. This company also does not have customer care executive to speak. Who the # is running...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — top up code damaged

 Souvik Bhattacharyya on Sep 19, 2017
I purchased one top up card at kolkata and was not able to key in the 14 digit pin.
The sr no is 201121682000783217 and my cell no is 9038782344. Pl arg to charge the currency for rs 20/-already paid and the scratched pin was unreadable. Pls do something. This is happens in 19.9.2017 at 2 pm. At bhatpara. Service provider is tata docomo. It is a regular issue.
Many time it's happens....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — regarding disconnection

 BVenkatesan17 on Sep 19, 2017
I disconnected photon: 909770155 connection in july and was requested to pay only 700 (Out of 1019) and remaining 319 would be waived off and rcvd settlement letter. After made paymnt yet receiving threatening sms this outstanding (319) would be forwarded to lokadalat. Couldnt reach any cust care no 8015775600, 9042109873 as given in the sms alert....
Complaint comments  Read comments [1]Complaint category Broadband

Tata DoCoMo — refund not given, not attended complaint

 sjzaheer on Sep 19, 2017
I applied for refund of security deposit for international roaming and advance for porting out. Docomo agent closed shop after promising return for over a month. Applied to docomo online and on asking submitted receipts copies. Thrice complained. Every time was called by phone and told cheque sent. Informed did not receive cheque. Was promised action and will send cheque. No action every time after that....
Complaint comments  Read comments Complaint category Utility Services

Tata DoCoMo — activation of my mobile number which is deactivated

 Jayadeep.19 on Sep 19, 2017
Dear sir/mam
I bhuma jayadeep reddy. Using your sim card of tata docomo of number +91 7396056626. I here to say about by deactivated sim card. As i am out of station for an year from india. My sim has been deactivated. As my alll the information like bank, passport and all my accounts i please request to activate my sim card as soon as possible.
Please let me know how to reactivate my sim card
Yoyrs faithfully,
Bhuma jayadeep reddy
+917396056626
+919440427647 (Fathers mobile number)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — legal notice for bill generated after deactivation

 centumchalam on Sep 18, 2017
Account no. 917944031
Docomo no. 9036018202

Placed cancellation request on 22 may 2013 by calling tata photon customer care - 1800 266 121
Cancellation service request number - 363299099

Bill generated on 26 may 2013 for the period 23/04/13 to 22/05/13 amounting to 562 inr
Bill@tatadocomo.com sent email to my registered email id on 27 may 2013 1:47am

Payment of 562 inr done on 29 may 2013 and received confirmation via email from tata-docomo-support@tatadocomo.com for the same.

Suppose to be end of story. Then the usual...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — balance deduction on a daily basis

 Balbir Singh on Sep 18, 2017
Hi
I have been using the tata docomo number 9218853906 for more than 5 years now. Occasionally additional packages are activated on my number without my consent. On complaining the customer care people never refund the money deducted. I recharged my number for rs.200. On 17/09. Ever since my account is being debited for re.1 everyday. On inquiring the customer care confirmed that no services were activated and that he would request the billing to stop, however he could not issue any refund. They were not willing the transfer the call to a team leader or escalate this issue. The online complaint...
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata DoCoMo — tata docomo network coverage is very poor mobile - 9940173882.

 VivekChowdhury2 on Sep 18, 2017
I have recently port from airtel to docomo. It was my big mistake. First that docomo store guy told me sir you will not get any coverage issue.

But it was wrong commitment. Tata docomo coverage is very very very poor even you can't expect. I am from pune here it's very poor.

I have raised complain 2-3 times but every time they have closed ticket from back end without giving any solution.

Sr no.584073633 and 584020171 and 584378187.

My mobile number - 9940173882.

Kindly help me here either provide the coverage or let me do...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — balance deduction

 yashrastogi on Sep 17, 2017
My no is 8272803574 i recharge my phone on 11/09/2017 with top up of rs 60 which gives me full talk time of rs 60 and i make only 3 call the remaining balance was 58rs but later when i call again it said you have insufficient balance. Another one was on 16/09/2017 recharge the same no with topup amount 20 and after 2calls balance was12:30rs but after some time it was 8paisa where did my all money go i call on customer care 121 tata docomo but no option to talk to customer care executive. What should i do. Please help me....
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — I want my disconnected no. back as soon as possible

 Svm_soni on Sep 17, 2017
I was not able to recharge my no. Due to some issues, although my no. Is in use
I was having very important calls from that no.
And that is very crucile for me
And tata docomo service sunddenly disconnected my no. Without even communicating
I want my no. Back as soon as possible
I have connected that no. To several documents and sites
And now i am not been able to use these facilities due to disconnectivity of my number
I just want my number back
Disconnected on 30aug 2017...
Complaint comments  Read comments [5]Complaint category Telecommunications

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