Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 23%
Submit a Complaint
7341
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
212
down
83

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
23%
Complaints
7341
Pending
5666
Resolved
384
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (605)

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Tata DoCoMo Customer Care related pictures (605)

Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — No Internet connection / network

 Rohit_master on Feb 28, 2017
Data card is not working, called customer no assistance provided jkjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj... card is not working, called customer no assistance provided jkjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj... card is not working, called customer no assistance provided jkjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj... card is not working, called...
Complaint comments  Read comments Complaint category Internet Services

Tata DoCoMo — Complaint

 Hridey Bedi on Feb 27, 2017
Sir,
in my handset there is a tata docomo sim card in which m-check message is coming frequently. Due to this mcheck i'm not able to excess my internet nd calls as per my satisfaction. I've also called customer care center they told to sent a mail toh support@mcheck.com but they havent replied yet. I want to stop this message .
for this I will be thankful to you.....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Tata DoCoMo — Recharge

 abhradiptaa on Feb 26, 2017
I recharged my phone with Rs 50 from the online site of tata docomo. i had a message on my phone that the recharge had been done successfully . the money transaction message was also there. but when i inquired my balance, it showed that i had balance of 85 paise on my phone.. what kind of service is this? i want my money back from the fraud company....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Tata Photon + - Back to good Old days of 56kbps Dial Up Modems

 diff_2013 on Feb 26, 2017
Well I have this Tata Photon Plus Dongle and I am using in in Pune.
First of all it takes 10 minutes to get detected if the dongle is inserted in a new USB port or another laptop. Secondly the connectivity & speed is pathetic.

This has taken me to the era of 56kbps dial up modems. I guess even they were better than Tata Photon Plus.

This product is not recommended....
Complaint comments  Read comments [1]Complaint category Internet Services

Tata DoCoMo — SMS is not sending from my Tata Docomo Number

 Kundan1992 on Feb 25, 2017
Hello, This is Kundan Singh from Palwal (Haryana). I am having a Tata Docomo Prepaid sim card from around last 7 years. I am having issue with sending SMS to any other numbers from almost last 3 months(as I feel may be this problem is older). When I am sending an sms it always says "Message not Sent". I tried to contact Tata Docomo care their direct complaint number (198 or 121 or etc) doesn't work. Although I tried to contact with them on their tollfree number 1800266121 and other (get from google) they say that my 10 digit number is invalid . And I am having trouble due to not able to send sms....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Net recharge active but sms , msg not recived & i went double recharge

 chhayag on Feb 25, 2017
Activate 500 mb 28 days Rs 58. net pack but sms or msg not give me co. so after half hour went to shop & do same recharge . when i saw net mb is 1000, & i shock one time two recharge available but i have 500 mb only o you deactivate first net recharge And give me my 58 rs to main balance this is your mistak so double recharge on my card plz deactivate first net recharge & give me rs 58/...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Sim not ported yet,no help from DoCoMo Services.

 ahmar_alig on Feb 24, 2017
I requested for an MNP of my 7 years old tata docomo number which was
9045370223, from UP west circle to Andhra Circle on 30.Jan.2017 even paid the fee online and submitted by documents.
Everything was OK till then and they asked me to verify my local reference
number and told me they will reach me out 3 time buy they called me only
once for the verification of my local reference.
As my friend works for an IT company so he was not able to pick up the
call and i kept waiting for the another but they didn't called me.
Also nobody is taking responsibility...
Complaint comments  Read comments [2]Complaint category Telecommunications

Tata DoCoMo — For disonnect of my post pay mobile number

 Mstfahmed on Feb 23, 2017
I Want to disconnect my tata docomo post paid connection of mobile no-8655416201 account no-989765424

please disconnect the above connection as soon as possiable complaint sumbitt on 15 december 2016 but don't disconnect my Tata mobile no -8655416201 till today i also pay for feb bills please cancellation my accounts quickly as soon as possiable otherwise i don't pay any bills in future...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — Simcard registration failed

 Zavid Arafa on Feb 23, 2017
My self my name zavid arafa i am working in presently in kuwait, last year i came vacation that time i purchased tata docomo sim (9035991039) then i return kuwait tata docomo sim worked properly, yesterday it means 21/02/2017 my sim showing your simcard registration failed but i need this number, because i also using this (9035991039) my bank account please i request to tata docomo team to give me my connection please...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — Escalation on my cancellation request for your TATA Photon number :9244401563

 Abdul Gapoor on Feb 23, 2017
Dear TataDocomo,

I have cancelled my connection on 3rd of December 2016, from there am getting call from Tata Docomo cutomer care and the Vendor Staffs, whenever i attend the call i used to ask for the final closer letter and the final bill till the date i rendered the services, i.e. 3rd of December 2016, i said i ready to pay immediately if i get the closer letter and the final bill, but they have not provided the same yet and keep on calling me.

the conversation was not bad at all, i humbly request the same and they usually said i will get that ready today or tomorrow,...
Complaint comments  Read comments Complaint category Broadband

Tata DoCoMo — Massage not sent

 veeranagaraju on Feb 22, 2017
Hello, This is Veeranagaraju from Bengaluru (Karnataka). I am having a Tata Docomo Prepaid sim card from around last 1 years. I am having issue with SMS sending from my number from last 1 Month. When I am sending an sms it always says "Message not Sent". Tata Docomo guys says that there is no issues with the network I have called the Customer care several times but the issue has not been resolved from last 20days. And I am having trouble due to not able to receive import sms from my Banking and financial related details. Please help.

Thanks&Regards
E Veeranagaraju...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Tata docomo "dive in now" pop up

 darshansoniparekh on Feb 22, 2017
Tata docomo — "dive in now" pop up

65 reviews
Sh shashi reddys on oct 30, 2014 submit a complaint
Hi, i am getting a docomos flash alert on my mobile (moto e), like "dive in now", with ok and cancel button. no matter what button is pressed it again pops up. if i click outside the flash alert, within 1 minute it will pop again. i am not able to perform any other task when this happens....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Tata DoCoMo — Charged even after disconnection

 santkulk on Feb 22, 2017
I had disconnected my Tata Docomo account : 9123 91497 and connection number: 9243519448 more than a year ago. I was not given any closure letter. Now I am sent a notice from an advocate which is a PLC. I am trying to contact the advocate, but he is not picking up the phone. With no way of resolving this I am resorting to complaining in this forum.

I have not been using the service which should be evident from zero data usage from my account.

I got a good service when I was a customer. Please look into this and help resolve this issue....
Complaint comments  Read comments Complaint category Broadband

Tata DoCoMo — Tower range problem

 Pawan kumar khalria on Feb 21, 2017
Sir.
My name is pawan kumar and my no is 7355200498 and second no is 9653148862. Yeh no mere pehle videocon me the lakin humne tata docomo me port kar diye. Lakin humko yeh nhi pta tha k iski tower range bahut jiyada problem hai. Aur jab costomer care par baat karte hai to woh koi response nhi dete. Aur na hi dubara coll attend karte hai. Aur is problem k chalte jab bhi hum koi coll karte hai to cutt ho jati hai. Is liye humko bahut pareshani ho rahi hai. Please help me...
Complaint comments  Read comments Complaint category Other

Tata DoCoMo — Data usage charged despite charging for Data pack of Rs.149

 Indumathi Patalay on Feb 20, 2017
This is regarding the billed amount charged for the month of Sep'16. I actually had Rs.149 data pack activated for my account. I have called the customer care to deactivate it which was deactivated from 15th Sep'16. The customer care executive deactivated. I wanted to confirm with the customer executive that the pack should be pro-rata basis and I would not be paying for the entire month. Executive denied and told me that it will be charged for the entire month.And if i want the pack to be activated again, I will be charged 149 again. I told him, I dont want the pack to be deactivated if I have...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Tata DoCoMo — Photon post paid wifi

 beena p nair on Feb 20, 2017
Dear Sir,
Kerala State Information Technology Infrastructure Ltd.(KSITIL) Thiruvananthapuram have five Docomo postpaid connections
1. 09249050498
2.09249490311
3. 09249050499
4.09249050493
5. 09249830446
KSITIL is a customer of Tata Docomo for the past five years. Generally the bills will be paid through cheque and on some occasions, cash payments were also made. In the month of January 2017, a cheque was given against the bills received at the Plamood showroom of Docomo (at Pattom, Thiruvananthapuram) and we received acknowledgement for the same....
Complaint comments  Read comments [3]Complaint category Internet Services

Tata DoCoMo — Tata DoCoMo Unwanted deduction - TD-huwwap - tata docomo

 mkamarajmca on Feb 20, 2017
Dear Sir,
I am Kamaraj and My TATA Docomo number is 8147055720. Rs 75 have been deducted from my balance at midnight 3.44 AM . I got a message from TD-HUWWAP stating that " super store is activated atRs75.0 for 60days.To stop, Dial or SMS STOP to155223(Free)" and Rs 75 was deducted. I have DND activated and I have not activated any such service by any means.
After the activation of the same, I complained on 198 and the customer care executive deactivated the service but told me that refund would not be done.
Kindly look into the matter and help me to get refund of my balance
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata DoCoMo — Postpaid Bill Payment/ No service

 somi naidu balireddy on Feb 20, 2017
Dear,
I am using Tata Docomo Serivces since May 2013, I am regular to bill payment.
Issue was 'when there is an issue about malfunctioning of walky they will not respond though communicated through Mail or Phone, But will contact for Bill payment'.
In the month of June'2016 I raised a complaint about improper working of walky but none has addressed the issue. The phone got shutdown I went to the service center got new charger, battery and paid said amount. when asked about warranty they told me register a complaint and we will assist but warranty is valid only for six months....
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Tata DoCoMo — More than 4000rs Deducted in 3 days Docomo says it's because of Data usage

 Kashi f Sait on Feb 19, 2017
Hi My mobile no. is 8867612583 i am being charged absurdly for data without any intimation that my Data pack is over i dint realise that until just know and was forced to completely shut off my data services more than 4, 000rs has been deducted from my main balance in just the last 3 days as per the TRAI norms customer has to be informed after his pack is over and before you can just start deducting money absurdly from their main balance i will not leave this matter until i get a full refund and will drag you to consumer court if necessary please respond promptly and at the earliest...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — CDMA Walky handset not working

 anoopravi on Feb 19, 2017
I was using a Tata Walky headset (number: 0471 6009697). The device which is a wireless headset which was given by Tata was of very bad quality. The battery backup of the device was affected completely after 3 months of usage. I still kept paying for the service just to keep the number active. As soon as the device was removed from the charger, it will keep on for 1 min and then switches off (lack of battery power).
However early 2016, I stopped paying for the service since my phone was not even switching on.
There were many calls being made by Tata Indicom, however they were not...
Complaint comments  Read comments Complaint category Mobile Handsets

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