Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
7622
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
297
down
116

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
27%
Complaints
7622
Pending
5179
Resolved
731
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (637)

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Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — it is the biggest fraud company!!!... forcing me to pay even though I deactivated my account and no means to communicate to the department

 ipsita2812 on Jul 26, 2017
I was using tata photon number 9282000456 from past 1 year or more. In February 2017 i requested to deactivate my account. But now i am getting messages that i have to pay 1038rs due amount or a legal notice will be sent to me. I had cleared all my dues and since i am getting this message. Why am I suppose to pay when I have not used the service.
In addition to that, there is no way to contact the customer service. None of the number provided works. Some how i connected to tata docomo customer service, but they said they can not transfer me to tata photon dept. Am i suppose to chase everyday...
Complaint comments  Read comments Complaint category Internet Services

Tata DoCoMo — lost my phone with docomo sim

 Dewesh Bahadur Singh on Jul 26, 2017
I brought my Docomo sim card 4 years back in a mobile shop with my ID proof.. I thought it is in my ID proof but yesterday I lost my phone and by calling the customer care I came to know that the sim was registered with some other name.. That was my personal and work number which I was using from a very long time. All my clients and new inquiries come to that number only. Please tell me a solution to get my number back with my formality....
Complaint comments  Read comments Complaint category Computers & Accessories

Tata DoCoMo — out of order walky set

 mitalisaha on Jul 25, 2017
I had purchased tata walky fixed wireless prepaid phone no. 033 65365318 (Account no. 935405678) from tata telesevices limited more than 7 years. Almost 7 year has been past. During this long period, now my instrument is out of order.in this connection i have approached many times in tata office at ulta danga housing to change my instrument. They have changed my walky betery 1st time but not getting any fruitful result on the same. Again all time facing problem & informed the customer care many times but did not get any responds. Now today again i visited tata office at ulta danga housing to change...
Complaint comments  Read comments [2]Complaint category Telecommunications

Tata DoCoMo — no network connection in matunga

 oankar kurale on Jul 25, 2017
This was my third complaint since saturday 22 july 2017 and i have still not received resolution for my complaint and the complaint has been closed down.

You have repeated this incident with me three times now. I opened complaint and it is closed by your team without resolving the problem or intimating me.

Following are the complaints closed without consulting me and without resolving the issue:

580968431
581006411
581078105...
Complaint comments  Read comments Complaint category Computers & Accessories

Tata DoCoMo — recharge not done and money also not refunded.

 MD ASHRAF. on Jul 26, 2017
Hello Sir/ Madam,

I have done a recharge of Rs. 110 on 23-Jul-2017 for the no. 7415504538 using UPI. I got successful transaction message from my bank, but recharge is still not done. UPI ref. no for the transaction is: 720415237342.

Please refund the money for the same.

Please do the necessary action as soon as possible. Already 4 days have been completed....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — tata docomo activated chulbuli chat without request or confirmation

 DeveshChouhan on Jul 24, 2017
Without any request or confirmation from my side, i suddenly gets a message as follows "chulbuli chat is activated at rs30 for 30 days. Dial 5330011 to enjoy the service. To stop, dial or sms stop to 155223 (Free).". And i lost my balance all of a sudden. Since this is completely inappropriate, i request the company authorities to kindly refund my balance you have dedected for a service i have never requested for. Why should i have to go through all these trouble just because i'm your customer.? From past 3 months whenever id o recharge, same thing happens....
Complaint comments  Read comments Complaint category Tax Services

Tata DoCoMo — sim not working in mi phone

 Ganesh Tamhane on Jul 23, 2017
Dear sir my previous handset is lost. Due to i purchased red mi phone. I got new sim from your fc road pune gallery with my previous number but isn't work in mi handset.
Your customers care person told me that problem in your handset i went to redmi service center they check handset they told handset is ok. They show me that other sim like idea, airtel, jio, bsnl. Working.
After this i once again went in your gallery the person told me that in red mi this sim is not work.in this process my 4 to 5 days are wasted due to your poor service.
Therfore i switch your service to other...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Tata DoCoMo — wrong amount charge in postpaid bill mob no 9406906025

 Abhishek naulakha on Jul 22, 2017
My docomo no is 9406906025. I call tata docomo customer care for data plan then customer service provider tell me that 2 gb data provided on my plan free of cost. Then i use data but when i received bill data charges billed to me. I mail to company for reverse such charges then they replied that sorry for wrong information given by our agent. Pay bill of rs 2129/- while my plan is rs 325/-

My no 8962169281...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Tata DoCoMo — abusing and threating

 Shafe Ahmed on Jul 21, 2017
I got a call from +918750840454. Saying he is calling from delhi court and he is filling a legal case against me for 2500 rs pending for my unused tata docomo photon.
I had already paid for 2 months of unused service on may '17. And i was assured that service will be deactivated. However again they raised a bill of 2800 rs.

On getting a call from +918750840454, i explained him the case. He spoke very rudely, and used abusive language. And informed me if i dont pay today. He will take very serious action

My docomo account number :948218740
My number : 8599993330...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — for puk code [Resolved]

 Ashrafimam on Jul 21, 2017
Dear sir,
On 21/07/2017 morning i have blocked my sim by mistake. Just now my sim is not working so i am facing much problem, so i requested you sir please do the unblock my sim or send me a puk code on my email id - ashrafimam1999@gmail.com
Mob no-. 8460100499

Now its asking for puk code.
Request if you can please unblock my sim.

Thanks
Ashraf imam...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Tata DoCoMo — calls are barred and no signal found

 David Preetham on Jul 19, 2017
I have ported from vodafone to tata docomo. Due to late delay bill payment calls are barred to my number 9916044944. I paid bill and submitted copy to tata docomo hsr layout branch opposite to vasan eye care. But still calls are barred. When i ask with customer care they told to submit bill. While submitting bill they are say i have to send soft copy to customer care. I ported to tata docomo unecessary...
Complaint comments  Read comments [2]Complaint category Telecommunications

Tata DoCoMo — last month call history

 Santhoshi Kalla on Jul 19, 2017
Sir,
I want to know the call history of my sister's tata docomo no. 9247921930, prepaid, as her balance is evacuating very fast. Recharge is needed to do more often. As she is staying in another state i cannot be visible to her. So i seek your help to find out the matter. Waiting for the call history. I don't know any other way to find out.
Please help me out. Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — legal notice with fake bill amount.

 Aditya927 on Jul 19, 2017
I had availed the tata docomo photon connection in 2011 with corporate plan of 7000arp (Annual renewal plan). This is a prepaid connection and services are provided only once i recharge the account. So later i have recharged the service in 2012, 2013 and 2014. Later stopped using as the device is broken and service was utter waste and then i left out of country. Now in 2014 after my service period, i did not recharge further and so ideally the connection has been terminated. Now tata docomo has billed me with 7980/- for the service without any request or recharge and started to send me legal notice.
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — excess bill send

 surajPra on Jul 18, 2017
Sir, I was a customer of Tata Docomo Postpaid. I have taken a Plan 249rs/Month. Every Month i was getting Bill around 300 to 350 Rs. But suddenly i m getting a bill amount of 1836 rs. I was talking about this with its Help Line. But they were not listen any thing and told us to pay all these amount other wise they taken legal action. Now i don't understand what i have to do....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — my outgoing history check

 Vimalesh Kaviya on Jul 18, 2017
Sir i'm vimalesh i have check for my outgoing details for my job use my job is marketing manager and my outgoing call details for deleted for another one person and my outgoing numbers is important so kindly request for you please help me sir and my number is 8807031597 and please help for my outgoing call details and my email id is www.vimaleshkaviya@gmail.com...
Complaint comments  Read comments Complaint category Other

Tata DoCoMo — my outgoing call check

 Vimalesh Kaviya on Jul 18, 2017
Hi sir iam vimalesh iam worked in marketing and my i have lost my outgoing history this very important for my job so please help me my number is 8807031597 and my outgoing call check my outgoing call was detected for another one person so please send my outgoing call numbers for this month its very important numbers for my job so i request you my email id is www.vimaleshkaviya@gmail.com...
Complaint comments  Read comments Complaint category Police

Tata DoCoMo — tata docomo broadband aacount number-991501072

 tagekta on Jul 18, 2017
Hi,

I have been facing issue related to my tata docomo broadband. June month there was lot of issue with my connection for that i have raise complaint also.
Complaint number-578441933, 578977249, 579216665 and billing complaint-579216715. But no action is taken above this they have generated the bill for june month.in july month my net is not working from 3rd july till now. Customer care is not listing to me and they are not helping me with waive of june month bill although they have stop the internet this month and also generated the bill for july. When i am not using the...
Complaint comments  Read comments Complaint category Broadband

Tata DoCoMo — requested for lost retailer sim7418148580

 sagap din on Jul 18, 2017
I lost my duel sim phone with recharge retailer sim (Vodafone & tata docomo 7 years)
30.06.2017 friday my vodafone balance rs 5400, tata docomo balance rs 1800. I got new vodafone sim with balance on 01.07.2017 and i started recharge 03.07.2017
Still i am not get docomo retailer sim i am asking tsm, csm no response they are telling sim is not in your name not in my address.

In 7 years more than 7 or 8 dealers are change. When i received sim before i gave my proof and photo in 7 years i gave 3 times. How is it possible my tata docomo 7418148580 is other person name....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — activation of duplicate sim

 vinit vijay deo on Jul 17, 2017
I have bought duplicate sim for the number 8087035447 but after inserting the duplicate sim i am not getting range even after 3 days. After calling customer care they are saying the card is activated but i am not getting the range in any of my mobile.
Customer care is saying that the sim card is activated then how can i not get the range.
Please resolve the issue as soon as possible as i am not able to use my duplicate sim....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — discontinuation of my number without any reason

 Chanvi Girdhar on Jul 17, 2017
I was using tatadocomo sim for last 6 years & recently i got a message from docomo saying i need to submit my documents but i was out of town for some days so couldn't do that later on 10/07/17suddenly my outgoing calls were barred for which when i consulted the customer care they assured me that once i submit the documents everything would be fine. But on 11/07/17 my incoming calls were also barred & my sim was disconnected permanently. And when i consulted tata docomo customer care they told me that they are helpless & i need to get a new connection. I have quoted this number for all my official...
Complaint comments  Read comments [1]Complaint category Telecommunications

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