Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 23%
Submit a Complaint
7329
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
209
down
82

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
23%
Complaints
7329
Pending
5656
Resolved
377
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (604)

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Tata DoCoMo Customer Care related pictures (604)

Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — Tower range problem

 Pawan kumar khalria on Feb 21, 2017
Sir.
My name is pawan kumar and my no is 7355200498 and second no is 9653148862. Yeh no mere pehle videocon me the lakin humne tata docomo me port kar diye. Lakin humko yeh nhi pta tha k iski tower range bahut jiyada problem hai. Aur jab costomer care par baat karte hai to woh koi response nhi dete. Aur na hi dubara coll attend karte hai. Aur is problem k chalte jab bhi hum koi coll karte hai to cutt ho jati hai. Is liye humko bahut pareshani ho rahi hai. Please help me...
Complaint comments  Read comments Complaint category Other

Tata DoCoMo — Data usage charged despite charging for Data pack of Rs.149

 Indumathi Patalay on Feb 20, 2017
This is regarding the billed amount charged for the month of Sep'16. I actually had Rs.149 data pack activated for my account. I have called the customer care to deactivate it which was deactivated from 15th Sep'16. The customer care executive deactivated. I wanted to confirm with the customer executive that the pack should be pro-rata basis and I would not be paying for the entire month. Executive denied and told me that it will be charged for the entire month.And if i want the pack to be activated again, I will be charged 149 again. I told him, I dont want the pack to be deactivated if I have...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata DoCoMo — Photon post paid wifi

 beena p nair on Feb 20, 2017
Dear Sir,
Kerala State Information Technology Infrastructure Ltd.(KSITIL) Thiruvananthapuram have five Docomo postpaid connections
1. 09249050498
2.09249490311
3. 09249050499
4.09249050493
5. 09249830446
KSITIL is a customer of Tata Docomo for the past five years. Generally the bills will be paid through cheque and on some occasions, cash payments were also made. In the month of January 2017, a cheque was given against the bills received at the Plamood showroom of Docomo (at Pattom, Thiruvananthapuram) and we received acknowledgement for the same....
Complaint comments  Read comments [3]Complaint category Internet Services

Tata DoCoMo — Tata DoCoMo Unwanted deduction - TD-huwwap - tata docomo

 mkamarajmca on Feb 20, 2017
Dear Sir,
I am Kamaraj and My TATA Docomo number is 8147055720. Rs 75 have been deducted from my balance at midnight 3.44 AM . I got a message from TD-HUWWAP stating that " super store is activated atRs75.0 for 60days.To stop, Dial or SMS STOP to155223(Free)" and Rs 75 was deducted. I have DND activated and I have not activated any such service by any means.
After the activation of the same, I complained on 198 and the customer care executive deactivated the service but told me that refund would not be done.
Kindly look into the matter and help me to get refund of my balance
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata DoCoMo — Postpaid Bill Payment/ No service

 somi naidu balireddy on Feb 20, 2017
Dear,
I am using Tata Docomo Serivces since May 2013, I am regular to bill payment.
Issue was 'when there is an issue about malfunctioning of walky they will not respond though communicated through Mail or Phone, But will contact for Bill payment'.
In the month of June'2016 I raised a complaint about improper working of walky but none has addressed the issue. The phone got shutdown I went to the service center got new charger, battery and paid said amount. when asked about warranty they told me register a complaint and we will assist but warranty is valid only for six months....
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Tata DoCoMo — More than 4000rs Deducted in 3 days Docomo says it's because of Data usage

 Kashi f Sait on Feb 19, 2017
Hi My mobile no. is 8867612583 i am being charged absurdly for data without any intimation that my Data pack is over i dint realise that until just know and was forced to completely shut off my data services more than 4, 000rs has been deducted from my main balance in just the last 3 days as per the TRAI norms customer has to be informed after his pack is over and before you can just start deducting money absurdly from their main balance i will not leave this matter until i get a full refund and will drag you to consumer court if necessary please respond promptly and at the earliest...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — CDMA Walky handset not working

 anoopravi on Feb 19, 2017
I was using a Tata Walky headset (number: 0471 6009697). The device which is a wireless headset which was given by Tata was of very bad quality. The battery backup of the device was affected completely after 3 months of usage. I still kept paying for the service just to keep the number active. As soon as the device was removed from the charger, it will keep on for 1 min and then switches off (lack of battery power).
However early 2016, I stopped paying for the service since my phone was not even switching on.
There were many calls being made by Tata Indicom, however they were not...
Complaint comments  Read comments Complaint category Mobile Handsets

Tata DoCoMo — Block my Tata Docomo Sim

 Morepriyanka on Feb 18, 2017
I have to block my SIM which was use by another Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number. I am using the other DoCoMo no.

I hope request will be taken care

My Mobile #:8983052429

Please block the SIM card with the above mentioned SIM number.
Regards

Priyanka Solanki
Alternate Contact No.8149387944....
Complaint comments  Read comments Complaint category Other

Tata DoCoMo — Requesting for the deposited amount valued cheque,

 Prasad Chowdary on Feb 17, 2017
Dear TATA DOCOMO service provider,
As I paid the amount 1000rs as deposit amount when I am taking the plan of 999 unlimited post pay. With DOCOMO on the same plan for the period of 4 years and more and then I moved to other network from then onwards am trying best for the paid advance amount. At last after a battle of 10 months they released a cheque that too Rs.640/- only I rejected the cheque at their customer care store, chandanagar, hyd, which is lesser than the amount i paid.
Kindly give me an explanation or increase the cheque value.
Name : K Linga Prasad
Ex.DOCOMO...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Constant harassment for non payment of post paid bill

 shalini_shukla on Feb 17, 2017
I have ported my sim from Maharashtra circle to Navi Mumbai. All the dues have been cleared by me, my new number bill shows credit balance, but still there is constant calls from collection guys about old overdues for which I have not received any bills. Kindly revert on priority. Have tried to register this complain on tata DoCoMo website but everytime there is an error transaction failed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Got messege from our customer care

 Dean Patil on Feb 17, 2017
Hi,

My Name is Sarate Dnyaneshwar I got message from your customer service center. Tata DoCoMo A/c no.9908122040 and saying pay within 3 days Amount. Rs.1131 if I not pay than filled legal case in lokadalat.

For Your kind information u sent me bill in Jan.2016 In that nothing specified description of usage the total amount of bill is Rs.2631.
that time I raise request to send me bill with description, But company does not provide me bill with description.

if u filled case against me I also filed case against u telling u cheated with me and forged...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — Repeated mails for clearence inspite of reply with payment details been provided

 Nikhil Bhaskar on Feb 15, 2017
I have been getting emails stating that i have not paid my bills for the below stated docomo number in-spite of me have been cleared all the bills after stopping the services from docomo.In regards to this i want you to please look into the matter and resolve it.
details of the isuue is mentioned below

Respected sir
With reference to your mail, my previously used photon number 9035022064 against which the mail claims that I have not paid my bill.I paid my last bill in docomo office which is located at shop no.7, esteem regency, Richmond road, Richmond circle, pop. baldwins...
Complaint comments  Read comments Complaint category Broadband

Tata DoCoMo — Tata Photon Excess Bill Amount

 rohini.rajmohan@yahoo.com on Feb 15, 2017
Hi Team,
I have been using Tata Photon (Ac # 9282000531) post paid wifi connection for a long time.

In Dec'16, due to Vardha cyclone effect, your network was not working for 2 weeks. I have called CC and registered complaint and asked for 50% waiver. The CC executive responded that waiver can be given once bill got generated.

When I called after bill generation (Rs. 863), CC is saying that couldn't see my complaint, can give a waiver of Rs. 200 only, not 50%.

Please let me know why should I pay for your technical issues? Is there any logic behind...
Complaint comments  Read comments Complaint category Computers & Accessories

Tata DoCoMo — No network coverage in my town 123023

 SOMRAJ Choudhary on Feb 13, 2017
Sir/madam,

In My village/town no network coverage of TATA DOCOMO and TATA. Plz make a solution.

Network coverage is very low and not of Tata Docomo 2G, 3G and 4G LTE because in this area no tower installed
And one tower installed but it rang not covered this area.
Thanks
Address:-
Som Raj
Village Kalba,
Post office Nangal choudhary
Tehsil Nangal choudhary,
NARNAUL HARYANA
PIN code 123023
Mobile no. 9991226191
Email id somrajchoudhary@gmail.com....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Please send PUK code

 Mukund Vashisht on Feb 12, 2017
I am using t24 sim(8233649079) my sim is disabled and I can't get the PUK no. Besides calling to the operator many timea, cna't get a clear response .My most of the contacts are in the and it is very imprtant .Kindly send the PUK no to my Gmail(mukundv.s2003@gmail.com).I hope to get a positive response.I accidentally put my hand sim card disable mode and the pik keypad appeared please look for this problem...
Complaint comments  Read comments [1]Complaint category Stock Market

Tata DoCoMo — PUK Code

 Manideepa on Feb 13, 2017
Dear Sir/Madam,
My T24 SIM has got blocked today while I was trying to unlock my SIM's PIN but I need it urgently for important use. It is not possible for me to buy a new SIM at this moment and moreover there is a considerable amount of balance left in it as I recharged my number only the day before. I have been facing a great deal of inconvenience off late due to Therefore I need my PUK No. for unblocking my SIM. My T24 No. is 9147788124 and my email i.d. is manideepadey2000@gmail.com. Please provide me with my PUK code.
Thanking You....
Complaint comments  Read comments [2]Complaint category Other

Tata DoCoMo — Surrendering my Tataphoton - 9241165234 and Walky - 080 65980081connections (

 madhugee on Feb 11, 2017
Hi Tatadocomo,

My both mentioned connection in my name G Madhu (Juniper Networks) with following address

233A, 5th Cross
HAL 3rd Stage
Newthippasandra
Bangalore
560075

email id gmadhupillai@gmail.com

Both I am surrendring and needs to be cancelled with immediate effect. I had paid all the dues yesterday with your door collection person and requested the same. But I have not rcd any confirmation
my email id is given above . For home connection there is 3500 Rs advance deposit is there. Please deduct...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Unfair billing, followed by botched investigation and litigation for Tata DOCOMO Photon 9223981775

 asitv on Feb 10, 2017
Hello Tata Docomo team

Tata DOCOMO Photon 9223981775

On the 15th of November 2016, I had an issue with my Tata photon device. A service person visited my site and declared that my device wouldn't work anymore and I needed a new one. I was told to speak with your call center for further resolution. On speaking with your rep, I decided at that moment to not use the device and informed him of the same. I don't know why you are charging me bills for the device following that. I haven't used your services since the device conked off.

I have the slip provided...
Complaint comments  Read comments [1]Complaint category Broadband

Tata DoCoMo — 9039798331 netwark piroblam cabrej and call dirop and netwark wik

 suniltiwarin on Feb 10, 2017
Dear
sir

9039798331
netwark piroblam cabrej and call dirop and netwark wik
tower relaince icr me tata docomo taiup he towen raneh gram raneh
tahsil hatta zila damoh mp pin code 470775 jisse piroblam hoti he agar
idea me taiup hota to piroblam nahi hoti plzhelp me vimp
reg sunil tiwari
alt cont no 7509909090...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — Transfer of Telephone Line.

 Moxy on Feb 10, 2017
To,

Tata Teleservices Ltd,

Tata Docomo,

Mumbai

Date:-10.02.2017.

SUBJECT: Transfer of Telephone line.

Dear Sir,

I, Lalit Bokadia, have telephone connection of Tata Service. My Telephone no is 022 67521101. My account number is 971395757.Please be informed that our company has moved to new premises. Therefore we request you to please transfer our telephone line from our old address to our new address as follows:

Old Address: 184, Vimal Building, Ground Floor, 7th Khetwadi Lane,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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