Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 23%
Submit a Complaint
7281
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
188
81

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
23%
Complaints
7281
Pending
5606
Resolved
352
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (600)

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Tata DoCoMo Customer Care related pictures (600)

Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — Outgoing barred

 Abhinav92 on Jan 24, 2017
Suddenly in the evening today, all outgoing calls from my sim got barred. I don't know how it happened but i did not do anything.
Since then i have tried everything available on internet but to no effect. I try calling 121 but it says this number is invalid. This happens because i'm in ranchi where docomo does not give any service on its own. Please suggest a way out or i will have to register a formal complaint in this regard.

My number is 9045161781...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Online recharge not sucessful (paytm)

 Noorullah SK on Jan 23, 2017
Dear sir,
This is to bring to your kind notice that, I have recharge of rupees 68.00 on 14.01.2017 for mobile No.9025823218 via Paytm.However my amount was deducted in my account and got the message recharge sucessful.The following are the details of my recharge for Tata Docomo
Order No.2582817682, DC Transaction No. 65011622689
With Regards,
Noor...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Recharged for STD pack, but not able to make even local calls

 Hadkayo Kutro on Jan 23, 2017
I had recharged for rs58 STD 130 min. pack, then I made a call but when the call ended I came to know that they have charged from my main balance.
I lost my complete main balance within few minutes.( as local call rate is 1.2 rs/ min. too damn high...!).
now i m unable to make any local calls from STD pack, when I dial *111*1# they show me 130 min in my account, but I cant use even a single second of it.
This is not the first time they have deducted the balance with this strategy.
after the success of JIO these companies are finding more and more ways of cheating customers...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata DoCoMo — Tata Docomo Service Terminated yet Monthly bill being charged

 neel3538 on Jan 21, 2017
Hi,

I have terminated my Tata Docomo Photon services on 30th Nov 2016. My billing cycle was from 17th to 17th each month. I paid the last bill that was charged from 17th Nov to 17th Dec 2016, on 4th Jan 2017. All pending bills have been paid and the service has been terminated on 30th Nov. The service has not been used after 30th Nov 2016 yet I am sent a bill for the period of 17dec 2016 to 17 jan 2017. when you check the usage history on Tata docomo site it shows no history as there was no usage, so why am i still being charged for a service that has been terminated ? Please look...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — Fraudulent case and intimidation from Tees Hazari Court, Delhi

 Prakhar3892 on Jan 21, 2017
My complain is about unfair and illegal means of communication by Tata Docomo for recovering dues. My mother had Tata Photon Wifi max Number- 9235014668, but the wifi device started malfunctioning and service became worse as time progressed. I went to tata docomo franchise dealer located at Gurudwara, Naka Hindola, Lucknow, from where she bought it and complained about it. I also told him to talk to company related executive that we want to stop services. He told us it will take 15 days time and we waited but after 1 month we again got message from Tata Docomo that our bill had been generated. I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — False bill generation TATA PHOTON PLUS ACC NUMBER 918345667

 ersarv on Jan 21, 2017
Dear Sir/Madam,

This is complaint regarding generation of false bill for tata photon plus number 9212708371(acc number 918345667) dated Dec 07, 2016 and now Jan 07, 2017. I have applied for tata photon plus postpaid connection closure request twice internet disconnection request dated Dec 03, 2016(disconnection request number 560307331) and Dec 06, 2016(internet disconnection request number 560523223).

I have stopped the tata photon plus internet connection from Dec 04, 2016 and never requested or agreed to continue internet service after Dec 06, 2016 .I have finally...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Bill paid still not updated in their system

 swapnil oswal on Jan 20, 2017
I have already paid my Tata Docomo two postpaid connections on 3rdJan16.
The due date of my bill was 10th Jan 16. Today it is 20thJan16 but still I am receiving calls from their executives that bill is not paid. I have mentioned them several times and shared my online transaction details of payment. I have even shared the bank statement their to official mail id 'listen@tatadocomo.com ' as stated by one of their executives....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Poor speed for Photonmax dongle

 sree uthaman on Jan 19, 2017
I took a Tata Photonmax connection on may 2016.It was promised that the download speed will be 7.2Mbps, but i was getting 15kbps . One of their tech support person visited my home to resolve this issue. But he said, he cant do anything about this. So i raised a complaint on this and they cancelled the connection and Photonmax device, box and all the papers are returned back to TATA DOCOMO sales agent Saurabh Singh, Sr account manager, who visited GE India Chakan .

I got a mail from listen@docomo.com as my refund will be given as cheque with in 30 days.I called them for more than ten...
Complaint comments  Read comments Complaint category Internet Services

Tata DoCoMo — Call and sms history

 khantbhavya on Jan 18, 2017
Hi, i am Bhavya khant. My cell number is 8866333294 prepaid sim. i want call and SMS history from 09/2016 to 12/2016. Because i delete all messages but now i missed important information and personal messages.
My pan card is return in my home so collect my pan card in post office but required speed Post Number and then speed Post Number is send via message and I'm delete this message so this message is so important for me so please send me this message history. My mail ID is khantbhavya25@gmail.com...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Tata DoCoMo — Handset

 kiran kumar Buttla on Jan 14, 2017
I am feedup with cdma handset.
At tata docomo hub no handsets.
No service.
Service person given me false statemets.
Complaint no.565139507 for mobile 9246234991.
Port no.CTA28248

Please take complaint and resolve my problems.
From dec i am have applied for port two times. But response.
Customer service is waste in responding. Service person by name santosh, srinivas yadav and anil kumar has given false statement and cheated me. Even change my bill traiff. Given me a GSM sim also but not activating it...
Complaint comments  Read comments Complaint category Mobile Handsets

Tata DoCoMo — Unwanted balance deduction [Resolved]

 Sandeep G29 on Jan 14, 2017
My name is Sandeep having mobile number 9980838382 I was using google chrome then suddenly a message came I checked it. It was stating that you have been subscribed for photo story worth rs 85 for 19 days. But I didn't subscribed for anything like this.it happen to me many time but now I can't be quite.
I kindly request you to refund my balance or else i have to file a case against you...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Tata DoCoMo — Tata DOCOMO is Virst in providing customer service please don't take DOCOMO connection by mistake also.

 Rahul Marihal123 on Jan 13, 2017
I am trying for MNP port from my DOCOMO postpad to Airtel Postpaid since i got better offer from Airtel. First time when I did my Port request Docomo customer care guys did not gave proper information on the MNP port request even after calling them 3 to 4 times back to back, kept on saying your MNP request will be successfully completed so and so date and time, but never told about if there is unbilled amount the MNP port request will be rejected and they rejected, I got more frustrated by DOCOMO service and again applied for MNP port immediately but this time the DOCOMO retention team after talking...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Wifi not working.

 Mitali Pandey on Jan 13, 2017
Our Tata DoCoMo wifi is not working since past two days. This problem occurs very often. There is no customer support from Tata Docomo wifi.
This is the only forum where they acknowledge complains that too sometimes. Very bad customer experience. If the issue persists like this we will have to go for terminating connection. The internet speed is also very slow....
Complaint comments  Read comments Complaint category Internet Services

Tata DoCoMo — Balance not credited and data expired before the time [Resolved]

 susrespanda on Jan 12, 2017
I have recharged on 31st Dec 2016 for 93/-INR based on a SMS sent on behalf of tata docomo of a 93 talktime with 1GB data valid for 28 days. The balance not been credited and data expired within 5 days. Despite repeated mails, no action been taken from the network provider.

Last time they send me a mail informing please call us, we have ears. Now it seems like it fallen on deaf ears!!...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Balance deduction

 Shanthala Pram Od on Jan 11, 2017
Dear docomo Stop this unwanted flash messages on my no 8147126546 u ppl have so easily cheated us of 300 rs since past week which was recharged recently telling all nonsense stories about some unwanted subscribe which I never ever had visited nor subscribed in my history and ur cse brag abt refunding which never hppnd if i hd any refund even tht also got deducted without any reason do t needful asap...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Massage not sent

 Sumit Jogani on Jan 11, 2017
Hello, This is Sumit Jogani from Belgaum (Karnataka). I am having a Tata Docomo Prepaid sim card from around last 4 years. I am having issue with sending from my number from last 8 days. When I am sending an sms it always says "Message not Sent". Tata Docomo guys says that there is no issues with the network I have called the Customer care several times but the issue has not been resolved from last 2 days. And I am having trouble due to not able to receive import sms from my Banking and financial related details. Please help. Thanks, Sumit Jogani...
Complaint comments  Read comments Complaint category Computer Hardware

Tata DoCoMo — Wireless broadband connection

 arun kumar41 on Jan 11, 2017
The connection to My data card was disconnected as due amount was not paid, which was well below the limit (2000 till 2000 INR they never disconnected earlier) and charging every month without providing service. And there is a fraud happening in whole network that they waive 30-40% every 3 months so that those who dont pay have to payless. This means those who pay are made look silly.
When they send some person to collect fees, they are collecting 70% and saying remaining will be waived. But that waiver was not made. Lot of false statement and actions. Why is this disparity...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata DoCoMo — Not able to connect with customer care

 Mohit Lavania on Jan 10, 2017
This is for the tata docomo broadband wired connection.

I have been facing many network issues since few months. I do have network connection but it keeps getting restarted automatically in random order and also the speed is so low that it is almost unusable even though i have 2mbps unlimited plan.

But my complaint is not about just this issue.

The bigger problem is that the customer care number they give is totally unusable for me. I have no way to pass the electronic questions asked. When you dial the customer care number you are asked to enter tata...
Complaint comments  Read comments [2]Complaint category Broadband

Tata DoCoMo — Getting Harassment call from 07412845873

 Being scam by Docomo on Jan 9, 2017
To Tata Docomo,

This is my ac. no. : 920164113 & phone no. 7910004733, I am constantly getting call from 07412845873. She is saying that she is calling from Delhi & asking to pay the bill that I have already pay the bill. I am getting call from various agency from the same from different city. I am very fed up with your call. And they threaten me for arrest & asking me to come Delhi for hearing....
Complaint comments  Read comments [1]Complaint category Broadband

Tata DoCoMo — Regarding customer care

 Chef Rohit on Jan 8, 2017
I am trying to get in contact with tata docomo call center representative from 5 hours for knowing about offers we got by sms today but no one is picking up the phone and tata docomo app not showing same offer most of the time we are facing the same problems of talking to customer care Representative . Specially girls are very careless while talking on phone..bad experience got....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

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