Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
8149
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
404
down
151

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
30%
Complaints
8149
Pending
5099
Resolved
1158
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — port change

 Silky Priya on Apr 23, 2018
My name is narendar dokomo no [protected].am trying to port airtel network messgae not sended to 1900 and am totally hesitate to customer care 121 and 198.many numbers times i called i explained my problem is not resolve .ONCE IN conversion they are giving change center and call #33*1234# number i tried .my service complaint has been resigterd request with number PWR[protected] .next two minutes your problem is resolved in message giving but is not resolve .help in this action...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — trying to cheat me because they are lacking behind in technology.

 Prabhat Singh Sooraj on Apr 23, 2018
Mobile no.- [protected], My credit limit was 800 Rs but they send bill of 3784 Rupees. At any cost my bill must not cross 800 Rupees until i am not going to pay 80% of my bill as per company policy. They are saying that on there end data get updated after 24 hour but my concern is if company is lacking behind in technology why i will suffer for that. PFA to get the context regarding whole conversation. I do not want to know for what they had charged, i want to know why my services not stopped after billing of 800 Rupees.

I am also having proper mail communication with the company....
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — unknown number disturb

 Rizzu Rizwan on Apr 23, 2018
Dear sir,
Please help me on unknown Tata Docomo number ([protected]) mentally very disturbing me he blackmails me so pleas give this numbers person s details.. Name, address.. Please.. This details perpose is only can understand who is that person..please help me sir.. And another one thing I am did not miss use this perons details only find and give warning.....
Complaint comments  Read comments Complaint category Family & Relationships

Tata DoCoMo — my sim showing not provisioned

 soumya ranjan Tripathy on Apr 23, 2018
Hi

My docomo number is [protected] and I have been using this number for nearly 5 to 6 years. Now suddenly it is showing sim not provisioned. I haven't received any prior notice regarding this.

I am on international roaming and my all important things are connected to this number. It will be really helpful if anyone can solve it as soon as possible

Kindly help it's urgent...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — no outgoing since 4 months -8147994599

 Baby*2008 on Apr 22, 2018
I have had enough bad experience from docomo since december 2017.. I have been complaining that i'm unable to make calls for any number even i cannot call 121/198 also. There was many complaint lodged since dec, jan, feb with customer care/ nodal appellate but the issue is yet to be resolved. After merging with airtel network not even single day i have got airtle network option in search network. I cannot use the sim in android phone at all. Please help in resolving my issue on priority.. Docomo team has become very lazy they are not bothered about customer issues at all. Pls i want this issue to...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — problem with network

 redd y on Apr 22, 2018
I am a customer of tata docomo from past 6 years, now i am not able to listen any calls who are calling me... There a lot of distubense in the network, when i calling to your customercare auto machine is making a problem, am facing this problem from past 1 month and your network is suffering me lot, if your team will not solve my issue i'll change to other network....
Complaint comments  Read comments Complaint category Mobile Handsets

Tata DoCoMo — unable to apply online pf, (dob mismatch)

 Vijay Manoj Babu on Apr 22, 2018
Dear team,

Iam worked at tata tele services ltd, as of sales advisor at (Nellore ap) unable to apply online pf, (Dob mismatch), many times i informed to particular department but no responseand mail sent also.. Mail id (Iqran@ikyaglobal.com)

Name: — d manojbabu
Emp id: — a098342
Pf no: — kn/46370/77067
Uae no: —[protected]

My actual dob is 19.10.1977

Team, pls help for applying pf..

Pls do need ful,

Regards,
D. Manojbabu.
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — prepaid connection disconnected without notice

 Kamaldeep Dhall on Apr 22, 2018
I was using tata docomo prepaid number which is linked to all my banking and email account recovery. Tata docomo deactivated my number on april 19, 2018 while i am overseas. Now i can't access my internet banking without otp, tata docomo support saying they cancelled my number as it was not used for 90 days. Now i have to buy another one if i wish using tata docomo services. I requested them to activate my number but they saying they cannot.

How they can disconnect number without giving any message or notice in this regard?
I am ready to recharge as much as they want but they...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — number ported from docomo but new network operator is not started yet

 Dhaval Kateliya on Apr 21, 2018
My number is [protected].. I ported my number from tata docomo to airtel... The network of tata docomo is disconnected but same is not started with airtel... As they are saying that we didnt have your data... So i request to docomo for look into this matter and give proper solution. I want my number to be started again for docomo other wise a new upc code to be generated from your side.. So that i can re activate my number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — reactivate my sim

 Novaira on Apr 21, 2018
Plz reactivate my tata docomo number 896*79. I did not use it since long so my sim seems to have been deactivated. My bank and other registration are linked to this number. I have searched and tried contacting customer care persons through docomo help line but non was able to resolve my issue. I wish to retain my number. I’m not able to locate any docomo customer support online and offline. Plz help me. I need quick help. Urgent!!...
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — new number not activate till last one month

 siplpune on Apr 20, 2018
Sir,
My old number is[protected] received new number [protected] & tata walky at 17.3.2018. But till date not activate the new sim card.
Executive always say its technical problem.
Purchase sim card & walky from tata teleservices ltd. (Cin no-l64200mh1995plc086354) fso fc road, pune.

So take action.

Contact-[protected]
Mail - siplpune@hotmail.com...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Tata DoCoMo — tata docomo postpaid wifi stick

 Bucky on Apr 19, 2018
Dear Sir, I was having Tata DoCoMo photon stick no.[protected], which I decided to cancel as I got another connection as per my need. I called the customer care to cancel the connection but the executive forced me and finally convinced me to not cancel but to put it on safe custody feature for 3 months, during which period no bill will be generated as per him. He also told that I will have to call if I wanted to activate after 3 months otherwise it will be cancelled automatically. We received the message about the safe custody feature period starting from 6th September 2017 and ending on 5th December....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — duplicate sim not showing network

 lathesagar@gmail.com on Apr 18, 2018
My docomo sim was lost with number [protected], i purchased a duplicate sim for 130rs.
They said it will be activated within 3hrs, but its more than 3hrs now.
I called customer 2-3 times they say its activated.

I also contacted at listen@tatadocomo.com, but as usual no reply.

Why its taking so much time to get on network.?

Please resolve this as early as possible...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — service not available for postpaid convert to prepaid at madurai ponmeni office

 kavitha1980 on Apr 18, 2018
Sir i take tata docomo postpaid number [protected] last threemonths before. I also paid my last three months bill. Now i want change my postpaid numer convert for prepaid. About this regard i go to madurai bye pass pomeni tata docomo office. They were not respose for me. They said to me go& communicate ur retail dealer (Opp to walkford college k. K. Nagar temple city tower mobile shop). Otherwise contact customercare only. But local dealer how response for postpaid?. So this is irresponse for me. So kindly help me...
Complaint comments  Read comments [4]Complaint category Telecommunications

Tata DoCoMo — outgoing sms, call not working

 Merin Kumar T on Apr 18, 2018
Hello, this is merin kumar. I am having a tata docomo prepaid sim card from around last 7 years. I am having issue with sending sms to any other numbers from almost last 3 months (As i feel may be this problem is older). When i am sending an sms it always says "message not sent". I tried to contact tata docomo care their direct complaint number (198 or 121 or etc) doesn't work. Although i tried to contact with them on their tollfree number [protected] and other (Get from google) they say that my 10 digit number is invalid. And i am having trouble due to not able to send sms. Please help. Thanks,...
Complaint comments  Read comments Complaint category Doctors

Tata DoCoMo — bill amount is over

 dnyandev Sapkal on Apr 18, 2018
Mob. No [protected] i am used tata como last 7/8 years. My plain is 148. Last bill me send rs 820 no possible my bill amount. I am not use this amount bill but still no have any suggest to you pl recheck bill and send me the new bill

I am not any other use for and your send me the bill amount is 820 not any correct amount i am windup to como postpaid...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — regarding sim activation

 Mahesh pembarthi on Apr 17, 2018
Hello dear,

I myself pembarthi mahesh kumar yadav s/o p. Dayanand actually my sim was lost on last sunday i. E (08/04/2018) so i raised a complain to blocked my sim on monday at our nearest tata docomo store sec-bad hyderabad.

So my issuse is that your people took my father details and bio-metric i. E thumb impression and all because that sim was register with my father name i. E p. Dayanand this all process done by your employee on last monday i. E (16/04/2018) and they charged 100 rupees for sim reactivation.

Again same issues the sim did not activated...
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata DoCoMo — my mobile nos is blocked

 Boddeti Janardhan on Apr 17, 2018
Dear sir,

My name is boddeti janardhan. Kindly activate my mobile no:[protected]
And please not my alternate mobile number is [protected]. Actula cause of mobile deactivation is not known. So please activate my mobile number as soon as possible. And please provide the reason to deactivate my mobile number and i will rectify my mistake in future.

Thanks & regards,
Janardhan. B...
Complaint comments  Read comments Complaint category Mobile Handsets

Tata DoCoMo — bills even service discontinuation and after disconnection

 Sadath PK on Apr 17, 2018
Tata photon has discontinued the cdma service on 31st jan 2018.

Still they continue to sent me monthly bills. After sending repeated emails, there is no action taken.

Each time i sent email to listen@tatadocomo.com their representative will reply back stating this will be the last bill.. And it is continuing even now.

How do i stop this harassment of collecting money for a discontinued service....
Complaint comments  Read comments Complaint category Internet Services

Tata DoCoMo — misleading info at multiple stages on their broadband connection

 chandra kaushik on Apr 17, 2018
I was convinced to take tatadocomo broadband connection 2 weeks before i was to leave pune for about a month. The info provided was that i can get it deactivated when i am leaving and then reactivated when i am back.
I also opted for tata docomo as unlike other service providera in the area, it i. E. It's representative informed that the deposit amount of 590/- iam paying is refundable - he confirmed that it's deposit and not installation charges.

When i left pune as planned and called them to deactivate the connection on 12th december i was informed that only connections...
Complaint comments  Read comments [3]Complaint category Internet Services

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