Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
7445
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
237
down
94

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
25%
Complaints
7445
Pending
5756
Resolved
534
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (618)

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Tata DoCoMo Customer Care related pictures (618)

Tata DoCoMo Complaints & Reviews

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Tata DoCoMo — Call Information

 ManpreetSinghjoshan on Apr 28, 2017
Dear sir I need my mobile call details. I want outgoing, incoming, net voice calls and recordings on one month 25-2-2017 to
25-3-2017 i need this Information too urgently please help me sir. My number is 8699293026 my name is Manpreet singh and my address is a house no. 12, muhalla soot battan, near C. I. A. Staff, Ghalori gate Patiala Punjab. My gmail ID is ppmanpreet@gmail.com .please give me my call information thankfull to you sir...
Complaint comments  Read comments Complaint category Family & Relationships

Tata DoCoMo — Bill payment through tata docomo mobile app using net banking.

 Sachin Mahajan on Apr 28, 2017
I paid amount of Rs.403 through tata docomo app. Amount deducted from my ICICI bank. When i spoke to customer executive 3 times, they told me send mail
on listen@tatadocomo.com and i sent 3 times. Now they are saying that Mail is received at their end. One executive, gave me another higher authority mail id
accellate.rom@tatadocomo.com and this is not correct mail id....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata DoCoMo — Customer Service and OTP issue.

 SrikantB on Apr 27, 2017
Since yesterday "26th May 2017" I am facing issues in receiving OTP messages to my DoCoMo number 7842347601.
I am trying to contact Customer Service Dialing "121", "1860-266-5555", "1800-266-121" and what not.
but nowhere I am finding any relevant option to raise my concern and the issue.

It's quite hard to find a solution in this way and moreover looking at the services it better to Switch from DoCoMo to some better network....
Complaint comments  Read comments Complaint category Telecommunications

Tata DoCoMo — Wrong postpaid bill

 vinod nande on Apr 26, 2017
I have activated free internet plan as i received msg about free internet plan. Customers care executive said it will activated within 3 days then send cce said it will activated within 7 days then i made complaint and activated then also my bill consider this internet plan charges and wrong bill issued. Mo.8237010060. And i made complaint to cce but they are not ready to speak also. They are always dropping my phone even senior executives also dropped the phone....
Complaint comments  Read comments [3]Complaint category Telecommunications

Tata DoCoMo — Worst service

 pranoy007 on Apr 25, 2017
I am a loyal TataDocomo postpaid customer.

Unfortunately, I've lost my cell on 22nd April. I called to the customer care and asked them to block my SIM. Hope they did it.

The next day I went to your TataDocomo outlet near Yashoda Hospital, Secunderabad, but they sent me back without giving any importance to my problem just simple trying to ignore me by saying that there was some server issues and asked me to come in the evening.

I understood, being an IT employee I can understand the server problem. But when I went second time, I was told the same thing....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Cancellation of my account USER ID:912140495

 Achanta.Sridhar on Apr 25, 2017
I would like to inform that i no longer wish to take your internet service since the standard of your services is not up to the level of satisfaction. Although i complaint about this problem number of times you fail to take necessary steps to improve the service. Such as indifferent attitude is highly unacceptable and as such irritating to certain extent.
Under the above circumstance please cancel my account user id:912140495
Thanking you,
Yours faithfully,

A. Sridhar
For sri marine & civil engineering works.,...
Complaint comments  Read comments [1]Complaint category Broadband

Tata DoCoMo — Tata docomo photon disconnection

 Chamunda Auto on Apr 24, 2017
Dear sir,
I would like to know that inspite of informing and payment of all dues still tata docomo company is continuously charging us a heavy bill. We had even received a leagal notice from their end and also constant calls for the payment. We had done the payment on 17-11-2016 of amt. 11478/- and informed them for our disconnection we were in co-ordination with madam preeti dalvi but she didnt informed us to do any mail for the disconnection, after that even we paid another charges that is on 30-12-2016 of amt. 8682/- as penalty charges for the mail not sent for disconnection after the...
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata DoCoMo — Missing of mobile with tata docomo sim

 bijaya laxmi bash on Apr 24, 2017
Dear sir/madam,

I am (Bijaya laxmi dash) lost my mobile at yesterday along with the tata docomo sim card, kindly deactivate the sim card immediately. The details below,

Mobile number: 7205133715 (Tata docomo)
Holder name: bijaya laxmi dash, a1/68, arabinda nagar, berhampur, ganjam, orissa 760001

Thanking you,

Yours truly,
Bijaya laxmi dash, berhampur...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Tata DoCoMo — Facing issues in recharging online, also on Paytm

 Kanishk Tagade on Apr 24, 2017
Today i recharged data pack amount of rs.193 twice (Because first attempt was failed) on my number 9028281349, and did not get the data... So i tried to recharge on paytm but the same thing happened - amount deducted from your account and recharge was unsuccessful.
Please look into this matter as soon as possible.
I am seeking the positive response from your side.
Thank you
9028281349 docomo maharashtra...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Worst mobile services

 Vinayak3082 on Apr 23, 2017
I recharged my phone for Rs510 on April 17th n after the recharge dialed *141# to do Rs495 ka internet recharge which gets deducted from my account balance, however the recharge was not successful n all my balance was deducted, I did call their customer service but no resolution was given on this n all the people kept saying that the charges are valid n refund can be done. I was informed by all Thier representative that there is no recharge of 495 which gives 10gb 3g data, in the same email I also attached the screen shot which shows that for 495 rupees one can get 10gb 3g data but still they are...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Tata DoCoMo — Call Information

 ManpreetSinghjoshan on Apr 27, 2017
Dear sir I need call information on my no is 8699293026 I need incoming, outgoing, net voice and video call details and recording on 1st March 2017 to 30 March 2017 My name is manpreet singh add. H. No 12, muhalla soot batan, near c. i. a. Staff Patiala Punjab. this information is to urgent on me. pls give me call information on my no. my gmail account is ppmanpreet@gmail.com thankfull to you...
Complaint comments  Read comments Complaint category Family & Relationships

Tata DoCoMo — Prepaid sim activation issue

 Mahesh R Sangondimath on Apr 22, 2017
I had purchased a Docomo prepaid SIM on 10 April 2016 and submitted the documents for Id and address proof, they said it will take 48 hrs to get activate but till today it didn't got activated. I have tried to activate by following the instructions below in the documents that came with the SIM but as I am not getting the signal to send the SMS. Please kindly activate the SIM as soon as you but can or it will be a waste of money and time but for me. Please feel free to contact me if necessary on my mail id (maheshrs18@yahoo.com) or my other no : 9986012658, Thank you....
Complaint comments  Read comments [2]Complaint category Computer Hardware

Tata DoCoMo — Cheating and fraud by service provider

 VKKhandelwal4u on Apr 22, 2017
It pains, hurts and disturbs me when I see that TATA whom i treated, valued and regarded synonym of Trust induldging it self in mal practices.
I am a resident of Vadodara (Gujarat) and for last 6 to 7 years had been a customer of TATA Docomo.
I recharged my Phone No 9099019606 for Rs 348 as usually done by me for last so many months on 17th April at 19.20 hrs.Got a confirmatory SMS from TATA Docomo too..But to my utter surprise I found that my main balance is being cut.On contacting customer care I was told that this scheme is not applicable in our Area.

Point No 1...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Tata DoCoMo — Number not going activated since 2 months

 Sandhu81 on Apr 21, 2017
Dear sir/mam,

I have a tata docomo number 9034023002. I got a bill of 3070 once and i was not satisfied with that so i refused to pay whole amount. Finally case goes in legal and they asked me to pay 1500 and rest of amount they will waive of.

I paid on 15th march that amount and informed them to activate my number. But in spite of so many reminder, calls and mails no body is resolving my problem.

Please help if can....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Threat calls, fake identity, abusive behaviour

 namansahay on Apr 21, 2017
I got a call frm 8750840454 saying he is calling from Patiala Court and filing a legal case. He was talking very rudely and threatening me. This was regarding a bill of 1579/- for a period in which the tata docomo hadn't been used and closed down. i paid the bill and searched online when i got to know how such touts regularly threaten people using fake identity. When i called him from another phone, he started getting abusive and told jo krna hai kr lo....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata DoCoMo — Tata docomo walky phone device not working three months past. Device under warranty

 Elito on Apr 20, 2017
My tata docomo walky connection number 9272207121... Device not working three months past. I have physically went to the tata docomo centre at margao south goa with the device.. The personal there says no technician to attend my complaint. I even lodge onlice complaint but my problem is not solved. I am paying my regular monthly bills without using the phone. Kindly replace the device since it is under warranty.
Thanking you

Anastasio eleuterio carneiro
9423317979
Eleuteriocarneiro@gmail.com...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Tata DoCoMo — Abusive language

 chandraprakash kaithwas on Apr 19, 2017
I m doctor and i was using tata photon for last 2 1/2 years. I was a regular bill payer though i never got 3 g service as promised by docomo. Inspite of repeated complaints they were not able to solve problem. Even docomo engineer was not able to get speed and said that this is what u can get. No 3g service from photon but got regular bill og 3g . I discontinued the same and again i got bill with late charges. I paid that also but still the some fellow called me and started abusing.
Now u tell me who should pay the damages. The telecom company or the customer. My photon account no.947991204....
Complaint comments  Read comments [2]Complaint category Internet Services

Tata DoCoMo — Non Refund of my Postpaid Deposit Amount

 ragu05 on Apr 19, 2017
I have made an deposit of 899 Rs for my number 8904080808 . i have migrated from postpaid to prepaid on December 2016. after migration they said my deposit amount will be sent through cheque with in 60 days . but they have not sent me . i have rote a mail to docomo customer care they have created a ticket, the ticket duration was 40 days and 11th April is the last date . i got a call at 11th 4 PM stating we are sorry we are unable to send the cheque it will take time . so we are closing the ticket . i said before sending don't close the ticket she said ok . after some time i got a mail stating the...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata DoCoMo — Call from Tata docomo for bill payment

 Monika Patre on Apr 18, 2017
Hello,

I was using tata docomo photon dongal, after closing it i got bill to pay of 700/-, i refused to pay bill of 700/- because i didn't used it at all.
But they are keep calling me, on 24th of march 2017 i have got call from customer care from tata docomo i think and i have payed 400/- as they said (Given me discount) and my tata docomo account will be closed completely they promised, i would never get call from tata docomo.
But today 18th april 2017 i have got call from 9325292157 and i told her that i have got discount and i have already payed. After that i have...
Complaint comments  Read comments [4]Complaint category Internet Services

Tata DoCoMo — Threatening for payment - mental harassment

 Jigarhb on Apr 18, 2017
Forgot to pay last month's due. For which without any intimation or call from executive, directly a Law firm from Delhi "DLS" contacted me. And threated to pay within 30 minutes else I have to visit Delhi Court. I asked the lady for time till day end, which she refused and was threatening like we will file a case against you and all.
As a courtesy, when a customer is associated with the company since couple of years, company should first call and inform about the payment skipped.
But on a contrary, nobody from company even bothered to call once and directly a law firm threated for...
Complaint comments  Read comments [1]Complaint category Broadband

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