Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am M.S. Chandrasekaran working as Librarian in Central Polytechnic College, Chennai-113. I am a State Government employee. I availed broadband connection in the month of May 2010 and have received three bills since then. I have paid the dues for the first two bills and received the third bill with bill No. [protected], dt. 10/07/2010 for Rs. 682/-. It was confirmed while providing connection, that being a Government servent I am eligible for 20% discount on each bill value. But in the bills I have received so far, there is no indication that I am provided with such a concession. While submitting application for broadband connection I have submitted the proof for Government employee. My consumer No: [protected]. I request that the concession may be made available to me in the future as well as past and present bills.

Dear sir,

My telephone number is[protected] becomes out of order once or twice in a month in a routine way without fail.This trouble is prevailing since last 2 years.In these days my telephone number is out of order since 15 days.

It is not possible for me to go Rajendra nagar telephone exchange once or twice in a month to book a complaint.

May, I request you kindly look into my problem sympathetically and kindly got the landline connection converted into WLL connection.

If it is not possible then get my telephone disconnected and intimate me immeadiately so that i may think for another option.

My telephone bill is being regularly paid in due time.

earlier reply is solicated

yours faithfully

Dr.Nand kishore prasad
west of pataliputra high school
jagat naran road,kadamkuan
patna-834001
telephone NO:[protected]
mobile: [protected]

Sir,
I am working as a BT Assistant in Govt Panchayat union School. I got broadband connection last year. I submitted my application for 20% concession in Becember 2009. But still I pay the full amount. I enquired in BSNL office about that matter. They told me that they looked in the matter. How will I get 20% concession? My phone number is[protected].

hi sir/ mam

My name is sateesh kumar sharma from Lucknow my number is [protected], i bought this number before 4-5 months, on this number balence was deducitng without my knowledge i complained many times in bsnl customer care but till now they are unable to inform me that which service was activated on my number, till now my total balence has been deducted 180 rs. Whenever i called to cust care number they puts my call on hold for long time 15- 60 min. when they come back they sayes"aap ki dikkat jald door ho jayegi bsnl mei call karne ke liye dhanywad."
i have one another number [protected].
Now i am unable to call on [protected] number from [protected] number from 5 days whenever i called i am getting responce that"all rootes are busy" every time. cust. care excatives are not giving any resone or any solution.

pls take action what you need.


Thanks & best regards

Satish kumar sharma

Sir,
kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no:[protected] from 01.03.10 to till date , where as iam working in malaysia i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
thanks
ahmed
my email id: [protected]@gmail.com

Sir
I have the honour to inform you that I am a consumer of BSNL against mobile no-[protected]. I sent messages for Excel power activation on 19/7/10 & 20/07/10.But till today have not got this service.I have contacted with Bsnl customer care several times but they tells me that the service will be activated shortly.Till today I am waiting for that but no results. To day I have also sent a message for excel power i.e. EXCELP [protected] [protected] but I got an error message"your second no is STD Landline this can not be done, Landline must be from same circle" what is this? My second No is mobile no,so why this message.

yours sincerely
Janmajit paul

Sir, I have been receiving messages from an unknown number of bsnl [protected] since last 1 week saying that he is a friend of mine. He tells his name to be Abhishek mehra.
Now again he has changed his number to vodafone number [protected] and continues to message me. I called him many a times and asked him not to message me anymore as i dont know him but he doesnot stop.
I wonder on what behalf the companies distribute their numbers to anyone.
I am really stressed with the same. Please help me as soon as possible
Thanx
Rahul

I want to deactivate the bsnl cricket alarm services 51234030 & jokes message 56505 which got automatically activated.Customer /BSNL support services is very poor & unable to resolve the problem.For cricket alart, since last 3 months I had called sevaral times the information given by them proved wrong and still these services have not been deactivated.
Kindly look into this matter and help me got the services deactivated as soon as possible.

S.K.Haldar
Mobile No: [protected]

Dear Sir,

From last 2 months i am facing very bad internet service.
The problem is when net is working immediatly disconected for 2 mins and again it will connected & it is repeated again and again.so many times i called customer care ( 1504 ) and lodged comlaint ( # 0710/1675 ) but no use.
Then i spoke to Mr.Salauddin ( Doddaballapur branch incharge ) , he sent one line man , he came & checked and said its ok. but problem not solved. after that i tryied to contact customer care no body was picking the line.
Then i tryied Doddaballapur customer complaint services ( # [protected] here also no body attend the call and finally i tryied Mr. Salauddin's ( #[protected] he was also not attend the call.
So now i am help less and i dont know what to do ?
I kidly requesting you to please look in to this and do the need ful.
Thanking you.

Regards,
Gireesh.KS
[protected]

Hi,
I have a mobile number [protected]. When people are trying to call me from BSNL numbers they are not able to connect to my number. Many people have complained me about this and I have checkd this with many BSNL landline phones. I checked with my service provider(IDEA, Pune) and everything seems to be working fine from their side. I was not abel to call to BSNL customer care so finally i had to file a complaint regarding this. Can you please check this and let me know what exactly is the problem?
Hoping for your kind cooperation

Thanks
Prashant Patil
[protected]

I AM SORRY TO INFORM THAT IN MY LAND LINE MONTHLY BILL, MY BLOCK IS WRITTEN AS 2 INSTEAD OF 11(ELEVEN). AS A RESULT THE COURIER SENDS THE BILL IN BLOCK-2. I AM FURNISHING THE FOLLOWING PARTICULARS SO THAT ADDRESS IS UPDATED & I MAY GET THE BILL IN DUE TIME.

NAME- SUMIT BHATTACHARYA

PHONE NO ( [protected]

CUSTOMER ID [protected]

ADDRESS SWARANIKA CO- OP HSG SOC LTD, PHASE-2, FLAT NO -

HIG(U) 11 (ELEVEN) / 5 (FIVE) , BIREN ROY ,

RD(W) SHAKUNTALA PARK, KOLKATA-700061, WEST
BENGAL

respected sir,
i am p.srinivasa rao a resident of vizianagaram. i am using cellone services and i was automatically activated with cricket alerts to my mobile no [protected] and i want to deactivate that service .so kindly please deactivate that service.

thanking sir
yours obediently,
p.srinivasa rao,
[protected]

the monthly cell one bill of the month of may, june , july 2010 have not been recieved. the details are as here under:
mobile no. [protected]
Tariff plan: plan325
account no.[protected]
name: Dr. Indra Prasad Sahewalla
Address: royal road, formud ali path near hazarika masjid, Jorhat- 785001, Assam
customers email id: [protected]@aau.ac.in

the landline telephone bill for the month april, may, june,2010 have not been recieved. the details are as under:
service Id (ph#) [protected]
Customer name: Indra Prashad Sahewalla
customer id: [protected]
billing account no. [protected]
address: royal road, A.T. Road Jorhat, Assam
customers e.mail id: [protected]@aau.ac.in

My landline phone number is lying dead since 21st July and repeated complaint on 198 has yielded no results except my getting complaint docket number 4228.

I have also spoken to a lady who identified herself as Secretary to the General Manager today morning but till now nothing has happened.

I want immediate redressal of my complaint as i am not able to call my partners overseas due to which my business is suffering a lot. Kindly do something.

Thanking you,

Yours truly,

M>K>Chatterjee
D-24 Rosewood city
Sector 49 & 50
Gurgaon. Haryana

I AM BSNL BROADBAND USER. I GOT BROADBAND CONNECTION IN MARCH 2010. THEN ONWARDS M CHARGED WITH EXCESSIVE BILL AMOUNTS. WHEN CONTACTED TO THE BSNL OFFICE I WAS TOLD TO PAY THE BILL. THE BILL AMOUNT CAN BE CROSS CHEKED ONLINE. BUT THERE ALSO PROBLEMS HAVE BEEN MADE. MY ONLINE ACCOUNT IS NOT WORKING PROPERLY. I COMPLAINED ABOUT THIS TOPIC TO BSNL HIGHER AUTHORITY. BUT THE REPLY I GOT WAS "WE CANT DO ANYTHING. IF YOU NEED YOU PAY THE BILL. WE HAVE EMAILED YOUR PROBLEM TO BANGLORE OFFICE. IF THEY SOLVE IT ITS OK ELSE ASSUME THE EXCESS AMOUNT YOU HAVE PAID AS DONATION TO GOVERNMENT OF INDIA."
I REQUEST CONSUMER FORUM TO HELP ME IN THE ABOVE CONCERN MATTER.

SIR,

VERY VERY POOR 3G SIGNAL IN MY AREA AT MADHUBANI COLONY AT KANTH ROAD MORADABAD UP.PLEASE SOLVE MY PROBLEM.I CONVEY MY COMPLAINT SEVERAL TIMES IN BSNL MAIN EXCHANGE MORADABAD BUT NO RELIEF FROM BSNL OFFICE.I HOPE YOU SOLVE ME MY PROBLEM.

Name:Veena Singh,Telephone No:2420530(Till12.05.10) and 2317313(after27.05.10)
Consumer No:1030214,Area:Bistupur,Jamshedpur.
our landline phone is under 500 C plan( i.e phone with broad band service)
Phone was dead from 12.05.10 to 27.05.10
broadband service was out of order from 12.05.10 to 21.06.10
1)bill no ;73694069,Amnt:551.50 Bill date:01.05.10 to 31.05.10 no rebate for dead period,Ph No:2420530
2)bill no ;76139381,Amnt:664.00 Bill date:01.06.10 to 30.06.10 no rebate for No Broad band service,Ph No:2317313
as per bsnl specified rules
Rental Rebate: Rebate in rental charge for phones, Telex services, leased lines and junction lines of PBXs will be granted on the Department’s initiative without waiting
for a request from the subscriber, if services to the subscriber remains interrupted continuously for 7 days or more, due to Departmental reasons.
Furthermore, if the period of interruption is more than 14 days due to Departmental reasons, then one full month’s rental charge shall be waived.
In case of RABMN subscribers, the rebate will be on pro-data monthly access charge for interruption of service for more than 7days. However, the enhanced benefit for faults beyond 14 days is not applicable for RABMN subscribers

i have 98Rs.bsnl gprs plan. its speed very slow,even i cann't open google at this speed at my computer.its speed under1kbs.i call c.care many times but i do not get ssatisfied answers by them(c.care executive). bsnl deos mentally harassment me. it waist my time & money. my bsnl prepaid no.is [protected]
thanks

SIR, I AM PRESENT;Y IN PANIPAT (ISRANA).I AM A REGULAR CUSTOMER OF BSNL. MY MOBILE PHONE SHOWS THREE TOWER NAME WHEN IT HAS SIGNAL NAMELY, ISRANA A, NAMUNDA C, MANDI C. MY PHONE WORKS ALL OVER EXCEPT "MANDI C". WHEN IT SHOWS "MANDI C" NO OUT GOING OR INCOMING CALLS OCCURS. IT SHOWS ERROR IN CONNECTION. I HAVE COMPLAINT THIS TO PANIPAT EXCANGE. THEY HAVE GIVEN ME SEVERAL LANDLINE NO.'S AND MOBILE NO. FOR EG. ABHISEK :-[protected], VIVEK [protected], RK SHARMA:-[protected]. NEITHER THEY ARE RESPONDING NOR THEY ARE SOLVING THE PROBLEM. I REQUEST YOU TO LOOK IN TO THE MATTER.


I AM FACING THIS PROBLEM FOR LAST TWO MONTHS