Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a Post Paid customer of BSNL. My Mobile No. is [protected] and my Account No. is[protected]. I had taken this fancy number by paying the necessary premium amount. I am a regular and prompt payer of my mobile bills, except for a few delayed payments for which I have paid the penalty charges also. Nothing is free or excused at BSNL. During the month of April - May 2010, I was out in my Village in Andhra Pradesh and could not pay the bill invoice[protected] in time.

By the time I reached Bangalore on 5th May, my out-going was barred. On 6th May, at around 1.15 pm, when I went the Customer Care Center, Ganganagar, Bangalore, to pay my bill, the ladies there were already at lunch, even though the working hours is from 9.00 am to 2.30 pm without break. There were already a few other people waiting to pay their bill and cursing them for there service. I don't have anything personal with the ladies eating their lunch. But they should take turns at the cash counter.

Finally at 2.00pm I paid up the Old bill as well as the newly generated bill total amounting to Rs. 1254.00 and I requested for activation of out-going calls. The lady assured me that it will be done in 3 hours. Even until late in the evening, it was not restored.

On 7th morning I tried calling the customer care number, and I made 5 call, each time the lady at the other end keeps me on hold and forgets it. The customer care menus and the IVS is very bad, that's a different story. Thereafter I went to the Customer Care Center, Ganganagar once again in the morning at 9.45 am. The Office is open, but nobody to attend to customers, even though the office starts at 9.00 am. A lady walks in after 5 minutes and I asked her that my service is not yet restored.

I don't know what her frustrations were, but she was very arrogant, and her reply was as if it was a punishment for me for not paying the bill on time. When I said this is not the reply I expected her and she shouldn't be talking like that, she said it was none of my business. I got very angry, and on the spot I removed the SIM from my mobile phone, threw it on her desk and asked her to destroy it, if they are not able to restore my service.

That ends my relationship with BSNL. I have three other connections in the names of my other family members, and I intend to cancel all of them.

There is a lot I need to say on the services of BSNL, which I will take it up at a later stage. Unless you act on the deploring customer services, you will be loosing a lot of your customers in the days to come. I do not regret cancelling the services of BSNL, but I regret I could not retain the mobile number, because I had given the number to hundreds of my friends, relatives and business contacts.

Now I have to start over fresh with a new number from a different mobile service provider. I think, if only there was number portability, I would have jumped over long back and unless there is drastic changes in customer service, there are plenty more waiting to do the same.

A Frustrated Customer,
M.A.Ravindra Raju

SIR
There is lot of Range problem in our area and voice breaking/cracking and the quality of service is very poor.
so we request you to plesase look in the same
from
TATIYA INDUSTRIES
Suresh Jain
[protected]
[protected]

Hi

I have tried long time back but while recharging I got Information that recharge failed & money will be debited shortly, After that I tried 3 times got same message but after 2 days I got mail that all recharge get successfull, but still my mobile has not been recharge. Kindly suggest me for this how take action against rechargeitnow.com


Order Id Tran. Id Date Value Mob. No.
NA[protected] 547012 21/04/10 100 [protected]
NA[protected] 5524463 20/04/10 100 [protected]
NA[protected] 5525282 20/04/10 120 [protected]
NA[protected] 530915 20/04/10 100 [protected]

I am residing in Karapakkam,Chennai-97.I am having a BSNL BroadBand Connection (750+ plan)and my phone no. is 24501324.Internet connection is down for past 1.5 months.Made customer care complaints several times,but no action has been taken yet.For reference I am providing 2 complaint numbers 58112267,58118427.Please take some action.

SIR, I AM A BSNL CUSTOMER. MY MOBILEPHONE NUMBER IS [protected]. KINDLY STOP THE DAILY SMS FROM 58888 hot model of the day http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1. AND ALSOCANCEL MY ACCOUNT IN WAP INDIATIMES.COM. THANKS/REGARDS.

I am a consumer of BSNL Data Card from Guwahati Assam since October' 2008.
But till date I have not yet received any bill by post so far. I have to download the duplicate bill through BSNL web site all the time. And in last month I cant even download the bill due to problem of the web site. So I failed to pay the bill through my credit card.

BSNL Broadband
Posted:[protected] by swatiiyer Send email


SINCE WE HAVE TAKEN THE BSNL BROADBAND CONNECTION VERY OFTEN THE INTERNET DOES NOT WORK. ESPECIALLY AT THE WEEKEND.MY LANDLINE NUMBER IS 2502656

WE HAVE TAKEN A PLAN OF 750 + . HENCE WE ARE LOSING A LOT OF MONEY AS WE CANNOT USE THE BROADBAND CONNECTION ALL 24 HRS, DUE TO THE BREAK-DOWN OF THE SAME. WE HAVE MANY A TIMES CALLED UP THE CUSTOMER CARE SERVICES ( NO:-1500), BUT NO ONE ANSWERS THE CALL, EVEN AFTER HOLDING THE CALL IN WAITING FOR OVER 30 MINUTES. WE HAVE ALSO PERSONALLY SPOKEN TO THE HIGHER AUTHORITY AT VIRAR WEST BRANCH, BUT THE RESPOND IS THAT "ITS NOT IN OUR HANDS AS MMRDA WORK IS IN PROGRESS AND THEY BREAK OUR LINE" OR " THE PROBLEM IS DIRECTLY AT THE SERVER END AT KALYAN". NEITHER THEY ACKNOWLEDGE OUR COMPLAINT NOR THEY GIVE ANY INFORMATION ON HIGHER AUTHORITY REGARDING OUR COMPLAINT

WE REQUEST YOU TO FIND OUT SOME SOLUTION AT THE EARLIEST.

I am bsnl land line customer having my connection No. (code- --03592 for singtam ,Sikkim) Tel No. 247053.

This No. Is dead from last sunday 02/05/2010 to till dated (06/05/2010)against regular complain to local office aw well as BSNL Singtam Office ,No one is attending my telephone cum broadband problems. whereas bill for full month is being raised in each month & this is regular problems in every month.

Also I am corporate employee Of NHPC Ltd (GOvt. of India. ). I had applied for discount for corporate employee as per bsnl rule& policy in proper formate. but my application is not cosided for the same ,whereas my other NHPC Staff are getting this fascility. I had submitted my application in Local BSNL ofice , SDE Singtam ,Sikkim.
Pl look into this matter.
B K SIngh
NHPC , Teesta V Power station,
Balutar.

My BSNL landline No.27653891. I have been using BSNL broad band for last 2 yrs.- Rs.750/- Plan. It was working fine. Recently, for last 2/3 months, its giving problem. I have logged complaint to BSNL several times. One the executive Mrs. Tiikekar tried to help me out and finally they changed the cable of Boradband. Now the Boradband i.e. ADSL link gets connected but we are unable to open any of the internet site due to slow connection, it sayd timeout error and we are help less. On repeatedly following up with BSNL they suggested to change the plan and opt for 299 combo plan, which we did opted for and submitted the application in April. But till date the status is same. Pl. advise what to do. Is BSNL going to take any correction action for it???

My complaint number is PJB/CO/2010/2878

BSNL staff came to check fault, told me to contact Jeevan on [protected].
Jeevan says exchange being shifted so wait for few days.
Over a month now. No sign of correction of fault.

One WLL telephone with No.[protected] has been installed at my residence.The telephone set is apparently a old and repaired equipment. The connection gives lot of trouble. Ofter the caller gets a recorded message like subscriber switched off, out of range, line busy etc. whereas it is not the fact. In spite of several complaints. the fault is not attended. Perhaps the 50% problem can be solved if the set is replaced. I prefer a lined connection as WLL is proved to be inefficient

P S Ninan
Mob: [protected]

Dear sir,
BSNL, ahmedabad, a custodian o[censored]nwilling and irresponsible attitude and a deliberate response to frustrate customers to benefit private players.the details mentioned here with a is a simple example,i strongly pray the authority to inquire and look into the matter to save the interest of customer as well as to curb unhealthy concerns of bsnl authorities.

telephone no. [protected]
exchange....... jamalpur
complain....... phone dead..not working.
day of complain... 2nd may,2010.
reminder............. 5th may, 2010..confirmed that your complain is registered.
action............ 5th may,2010..stating your complain cleared.
6th may,2010 ,i called on 1500 cust.care stating my phone is still dead but bsnl is sending message that complain has cleared. on further requesting to lodge the mistake,it is suggested to me to call on 1094.
sir,
earlier there was on line system to book complains,that system not working,best knowing to this department.
now to book complain,we should dial 1500,only number for land line and broadband,at least 30 to 45 minutes exercise to get connect and no real time action to the value of customer.
you may appreciate greatness of the dept. that since last 1 year their system is failed to generate invoice of the tel no.[protected] though it has been given in writing in personal,informed through website and many reminders on customer care numbers.

sir,
why?
under such circumstances ,do you feel customer should loyal to bsnl?
is it matter of customer or responsibilities of authority to check around or a combined action of authorites?
please do the needful .

mahendra goyal
[protected]

OUR BSNL LANDLINE COMPLAINT HAS NOT BE ATTENDED FOR DAYS NOW.

THE SERVICE IS INCONSISTENT AND WE HAVE CONSTANT ISSUES AS THE LINE IS DOWN MOST OF THE TIME.

REQUEST CONCERNED AUTHORITIES TO LOOKING IN TO THE MATTER AND HELP RESOLVE.

VIJAIKANTH

my mobile number- [protected] of bsnl not getting any range since a month,now it`s not getting any incoming call,always showing busy when anyone call to it,also airtel number [protected] and [protected] not getting network,both company should be banned by indian government for cheating people for providing stupid network from one year-my name is nilesh gadge,address-asha, construction dhatrakphata,near water tank,near bali mandir,hirwadi,panchavati,nashik,pin-422620.

dear sir,

iam a user of BSNL CELLULAR SERVICES, with my prepaid cell phone no. [protected]. few months back they messaged me that i subscribe for BSNL MOBILE RADIO and for that every month 4th day they are getting Rs. 19 from my prepaid balance.

i called for assistance to customer care operator, they said it is not to there service and called the messed number for help. message came from +126300 , where it is a interactive voice response system and its functional language is kannada, there is no information for un-subscription.

please kindly help me and save my money.

thanking you sir,

m.ramesh
[protected]

Hi,
I bought my EVDO card and started availing services from October 2009. The speed offered by BSNL states its up to 2.4mbps download, however, I merely get speed upto 300kbit/s (NOTE: I am currently in Pune and its a EVDO activated Zone - not a CDMA 1X zone). Whenever I ask for a clarification, they say users limit exceeded and say that they are planning for upgrade. No specific answer yet and the funniest thing is that I get full signal strength the place I live in.

Adding another issue to it, there are not online payment option available, and hence I have to tell my mother (in Bhopal - MP) to pay the bill, and it will be better if its online. So this month I got 3 month bill as a whole and that too on last day of payment. This is not at all tolerable, we are still customer, and there are some responsibilities on Service Provider as well.

It will be of great help so please raise on it to appropriate level.

Thanks a lot.

if any more information/proof required then please let me know.
ID: [protected]@yahoo.co.in

i had a BSNL LANDLINE phone connection in this number[protected] in little kanchipuram,i have dis-connected and submitted the telephone and other materials to the office 2 years before itself ,but still my refund amount not yet settled by the BSNL.and i have registered online complaints also,but no response at all.worst customer care from BSNL.if i get my refund amount means it should be better.

Hello, Im from Kottayam, Kerala.. from a place called Njeezhoor. Im a subscriber of BSNL's 750 unlimited plan. According to this plan, they assure a fixed speed of 256 kbps. But we never get the speed they promise. This is true for all o[censored]s in our area. Our net is too slow. This is evident when we use 256 kbps speed of other service providers. There is no speed enough even to stream a video. Actually the service used to be nice but for last 2 months we are lacking speed. Every website is slow. Please help us in taking necesary actions and help us in getting what we pay for.

Sir My mobile no is [protected]. Please unsubscribe this service http://203.199.70.160/site/t.jsp?i=878
Thanks u
C.karuppiah
Manamadurai

I have BSNL Broadband Unlimited Plan for Home for Last 2 years.

The Broadband Connectivity at BSNL always irregular.
It fails when I need it the most.

There is no proper information provider at The complaints.

I have to waste almost hours to even send a simple email.

BSNL should declare a pro rata discount on actual available time so that we are compensated for lost time, Service and mental harrassment