Bharat Sanchar Nigam [BSNL] Complaints & Reviews

my moble no [protected] (trichy division) is activated with gprs facility . I used browse and eligible charges will be deducted now and then. On 2/10/2009,bsnl gprs has deducted Rs150 from my mobile account. when contacted bsnl customer care,they said it was downloading charges from no 54471150
On the above said day being the holiday I was at my home at Trivandrum kerala state .So swiched off the mobile from 1/0/2009 6.30 pm to 3/10/2009 8am My workilng place is near thakalai 50 km from tvm
I have not downloaded any thing on 2/10/009 at that time my moble was swiched off
If some thing is downloaded from my mobile on the said date.clearly it is misuse by somebody at bsnl gprs end .I am not responsible for this charges. kindly clarify this and recreit the recovered amount to my mobile.

I have a general plan prepaid cellone conection no. [protected] in Bangalore. My connection validity expired on 19 Sep 09. Within the grace period on 30 Sep 09 I initiated a recharge through internet using citibank to recharge my account with Rs 550 to increase my validity period. However when the payment was done to the BSNL my mobile was topped up for Rs 550 with expiry on 19 sep 09 instead of increasing my validity period as per scheme by 50 days. The BSNL was not able to resolve the problem and did not register a complaint. I had to then carry out an aditional E-recharge of Rs 170 to get the desired validity period. I recieved the credit from no. 177181 on 30/09/09 at 08:16 pm, valid till 19/09/09 REf No.[protected]. Inspite of not having validity period the BSNL wrongly topped up my mobile and there after failed to correct the error and said that option available was to carry out an additional recharge. They did not register a complaint stating that i did have a transation ID.

i've bought a bsnl EVdo card recently for the first 2 days i was getting a speed of about 180kbps but after that on wads i've been no even gettin 25kbps speed. my EVDO number is [protected]. irequest you to look into the matter n respon immediately.as if im subjected to this speed its waste of shelling out 850rupees for a internet connection which is not even 25kbps.

Dear sir,

Ref:[protected],

Joy N.V.
Flat No.203, 18, Prince Anwar Shah road
Kolkata 700033.

I am the subscriber of the above telephone number. Today(10/10/2009) at 6.51 pm, I received a call without caller id. The telephone ring was peculiar (neither local nor STD tone. Thereafter the telephone went dead. We registered a complaint at once with docket number J2936.

Smelling some foul play, we tried to call the said telephone number[protected] from my mobile phone. To our astonishment somebody picked up the phone. i warned the that what they are doing is illegal and asked for their telephone number. They replied that it is only a BSNL number.

We kept on trying and on many occasions they picked the phone. If it were a genuine subscriber, he would definitely have got annoyed. But he was indifferent. We could hear clicking sounds and some other sounds which clearly indicated that some activity is going on in the line. We suspect some illegal activities related to grey calls.

As a resposible citizen of India, it is my paramount duty to bring to the notice of the authorities concerned, if my telephone is used for any activity which is detrimental to the interest of the nation.

Apart from that, my telephone may be misused thereby causing monetary loss to me.

I request you to intervene immedietly and book the culprits.

Yours Faithfully
Joy N.V

I have registered for the excel power facility provided by BSNL to their Pre-paid customers on 26th of June this year. I am regularly in touch with Customer Care. I am always geting the new complaint No and the assurance that very soon my service will get activated. My last Complaint No is 3628326(Kolkata circle). What should I do now to get the activation of the Excel Power Facility of BSNL Mobile?

I HAVE BSNL BROADBAND
MY BROADBAND PLAN IS 750 P/M
MY DOWNLOAD SPEED IS 5KBPS
AND UPLOAD SPEED IS 0.5 KBPS
I HAVE TO MANY PROBLEM WITH MODEM AND CONNECTION

dear sir/madam
i have been using your broadband services from past one year with plan "business 700".due to excess usage i switched to "business 1200" plan which was provisioned and effected from 08/09/09 order no. 5854653. The usage of september was 7443.38 kb. inspite of that in september month bill i still got Rs. 823.83 extra broadband usage bill. kindly see to my problem and try to solve it as soon as possible

regards
mahendra singh sisodia
account no. 21063496
245/123, shikargarh jodhpur [raj]
[protected]

My telephone number is[protected]. My broadband has not been working for more than a week now. Repeated calls to the Thoraipakkam exchange, Complaints in BSNL Core Customer care didn't yield any response as well. My complaint number is 88469166. The Customer care people refuse to take another complaint since this complaint is still open.
Reaching customer care is another bigger task. It gets disconnected after 1 minute saying SORRY.
I get irresponsible answer from the JE at thoraipakkam office. When I say "I am not satisfied with the service", he gives irresponsible answers like "Disconnect and go" I am hoping that I would get atleast some response from their side. Will be taking up this issue with TRAI on monday

Regards,
Ragu

BSNL have Portal service for purchasing ITC CARD in online.

I purchased one ITC Card in the on line Yesterday[protected] . I select 200rupees card. amount also deducted from my SBI account Rs 221/=
The display also show payment transfer successfully.

I got SMS from SBI BSNL payment successful like that.

After that system display shown BSNL sever is not responding like that ,then automatically my user name logged out.

That is the reason , I didn’t get any PIN number and CARD Number from BSNL sever .

I informed TRICHY call centre, they are called that day itself. But the problem is not solved. They are told we will call Bangalore, then come back to you like that.

Till now nobody not yet called.

From[protected] ,I called daily in the call centre they are given daily one trichy ph.no ,you can call this no. all number is not responding ,they are not pick the ph.

They are not register the complaint also.

i am a subscriber of BSNL BROADBAND 500 COMBO,
as per the plan i am required to pay a rent of 500 per month and i am given 1.5GB free download,175 free call and phone rent is cut off.
i got connection after august12
when they came to connect,i asked them whether we can switch off WIFI,they said a key is there behind mode,but that was false information.....the key Offs the modem.
so somehow my first month usage reached 1900 MB,because someone used my connection
but when bill came i was shocked,
i got 2432,
when i enquired they said i got connection after 12 days from august1 so my rent,and my benefits are cut off proportionally,
that was a new information to me because they told nothing about such a billing in the application forum.
i told i would pay the rent but i need my free usage and other bonuses.......but they deny
a lady even insulted me by saying "YOU DONT ARGUE,JUST GOTO SDO IF YOU NEED"
also when i asked to enquire about WIFI securing,noone knew it from there,they asked me to give back the wifi modem as i applied for ordinary one,
unlike them i was decent and returned modem,but the modem they gave didnt work and almost a day`s usage was wasted.....i walked to that exchange,passing the hill&i got tired.after that one day i got it repaired......
THEY BILLED IN UNJUSTICE,THEY BEHAVED RUDE,THEY GAVE FALSE INFORMATION,WASTED MY TIME,MADE MY TIME WASTE.....
I need justice and loyal compensation
i suffered a lot because of this,please help me....please charge the highest punishment against such a disloyal company........
this is not only my voice,this is of thousands suffering from there illmanners

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

IBM_HTTP_Server Server at www.data.bsnl.in Port 80

I bought one ITC BSNL Chennai Telephones for Rs 110. While scratching for the secret PIN the number was removed and I did'nt get the PIN. The serial No of the ITC card is IFE033029 and PSN No is [protected]. Kindly provide the secret PIN for using the ITC card.

Sir, my telephone no. is[protected] on which broadband connection is installed.
For last about 3 months the broadband had been having some problem or the other. I had been giving regular complaints, it becomes alright for a day or two and then again becomes out of service.
Now even the officials have started not taking any cognisance to complaints given to them,
Pl help in getting some soution. Thanking you
R S Singh

BSNL-Broad Band authority at highest level used to advise their customers to change their internet Pass Word freequently as a safe guard to protect against any fradulant use by anyone. Unfortunately SDOT / BSNL / Bongaon Telephone Exchange and its office have not disclosed the initial Pass Word to the customer at the time of initial installation Broad Band internet services. When asked for Pass Word - reluctant to disclose stating "Why you require this, this is not necessary, if you change Pass Word you will be in trouble etc" Recorded evidence of correspondences are reproduced for suitable action. CGM /WBC is aware of the case. As a result I cannot change my Pass Word and check up my "Service Record"
"To,
SDOT/ / BSNL
Telephone Exchange, Bongaon,
Bongaon, North-24 Parganas, W.B.

Dear Sir,

Sub: New Broad Band Connection to Asit Kar, Ph.No.
[protected] [Con. ID. No. 650876]


This is to inform that against W.O.Regn. No. BNN / BB / 00579 dated. 18.07.09 BB connection was made available to me only after intervention by CGM on 01.09.09. Signed copy of said W.O. not yet handed over to me.

Although the user ID has been disclosed the “Pass Word” not yet made known to undersigned so that I can verify ‘Service Record’ from time to time as well as guard against any type of fraudulent use by any one other than consumer..

On 29.09.09 I deputed my son Arijit to meet JTO to get the ‘Pass Word’. JTO has however intimated him that the ‘Pass Word’ in question is available at the slip already handed over to us at the time of installation of BB connection. The BSNL officials present there however advised not to change Pass Word as this will create problems in operation of internet service. This advise is however not appreciated since the advice appears to be not in conformity with standing instructions of BSNL Head office vide various confidential letters to the BB consumers you are requested to clarify the reasons for such advices. JTO [255200] was contacted over phone on30-09-09 but he was not available.

The said slip without bearing signature of any BSNL official was examined at length but it is seen that nothing has been indicated as Pass Word in the slip. Under the circumstance you are requested 1) To intimate Pass Word at once in writing 2) clarification to para 3 above & 3) arrange opening of “Service Record”. This may kindly be treated as EXTREME URGENT.

Encl: Copy of slip given to me

Yours sincerely,




Asit Kar [protected]
Paschimpara, Bongaon, N-24 Parganas
E-mail ID : [protected]@yahoo.in



CGM / WB /Circle
Thank you very much. I have noticed that you are always very much cooperative.



Kindly see another case where a direct letter issued to SDOT / BSNL-Bongaon on[protected]received by his office in morning hrs on[protected] lying unattended. Kindly please go through the letter placed below for better appreciation. The very purpose as well as intention is not clear and doubtful. However you please take action as you deem fit. With regards.


07-10-09

BB installed on 01.09.09 but formal letter communicating initial Pass Word for internet not yet provided & as such "Service Record" could not be checked. IMMEDIATE ACTION SOLICITED.


Bill for 01-08-09 to 31-08-09 received & paid under protest. BB connection given on 01-09-09 but BB charges realized for the period upto 31-07-09 which has no relevance. Simply CASH refund demanded & in case of delay Rs.10/- p.m payable at per with BSNL own rulings.









*******************************************************************




Chief General Manager
Bharat Sanchar Nigam limited
135 A, B.R.B. Bose Road, Top Floor,
KOLKATA - 700 001 < [protected]@bsnl.co.in >

Dear Sir,

Sub: New Broad Band Connection to Asit Kar, Ph.No.
[protected] [Con. ID. No. 650876]

Ref: 1) My E-mails dated 01-10-09 & 04-10-09

2) Your E-mail reply dated. 04-10-09

References at above.

Till today I have not received any formal initial “Pass Word” for opining of BB Internet service provided to me on[protected] and as result thereof cannot open “Service Record” to verify my usage.

Yesterday i.e. on[protected] SDOT / Bongaon T.E contacted me over phone but reluctant to let me have the ‘Pass Word’ stating -why this is required- we have already posted it etc. Since the verdict of SDOT is contradictory to both international and BSNL’s own directive to its consumers I have requested him to send a reply to my letter received by him on[protected]

Incidentally did not mention how they have charged Broad Band fixed charges for a period prior to installation of BB connection i.e.[protected]. Submitted for your knowledge and suitable early necessary action. Thanking you,.
2) BSNL HIGH ADMN. OFFICERS MIGHT BE EXTREMELY UNHAPPY TO
SEE SUCH A CALLOUS BILLING BY HIS SUBORDINATES- RESULTING
IMPROPER & HARRASMENTS TO THEIR VALUED CUSTOMERS



Ref: My e-mails dated. 31-08-09 & 02-09-09 [ [protected]@gmail.cm ]


CGM / W.B.Circle and other highest officials of BSN Limited are well aware that although W.O to provide BB-Plan-250 with Modem-Type 1 was issued on 18.07.09 but installed only on 01-09-09 at their intervention from their Hd.offices. Please verify your own records for your own satisfaction of the geniuses

Bill of Asit Kar, Paschimpara, Bongaon, 24-Parganas (N), Tel.Ph.No.[protected], Consumer No. 650876, Bill No. 97342949 dated 07.09.09 (Due date. 13.10.09) for the period 01.08.09 to 31.08.09 sent to me, available at your Web site may be seen..

An amount of Rs.40.32 has been proposed to be paid by me towards Broad Band -S-250 Fixed Charge To: 31.07 2009. You are well aware that the Broad Band connection made available to me only on[protected] exclusively with your intervention 0n[protected]. You please clarify yourself whether action proposed by your subordinates are in tune? I will pay the bill within schedule but in the event of repayment / refund (No adjustment through subsequent bill is acceptable which may be specifically be noted) a penalty of Rs.10/- per month will be charged at per in cash with your owned framed rulings.

It is observed from National Broad Band Complain- Web site that there exists huge complains in respect of BSNL billing, disputes lying unsettled. The main reasons for such disputes are due to reluctance by BSNL office to check documents properly and issuing bills at the wisdom having knowledge that consumer will have to pay first and very few will refer back. Imposition of a penal clause for such mistakes will arrest such negligence.

However immediate actions solicited on para 3 above.

Thanking you,

Hello everyone!
Please help me friends
This happens 2 times with me
I am getting service under Home 500C plan(night Unlimited)
This time I used only 1866 MB (This is shown on BSNL site)
But I got 779 Rs. bill This is written in Debits Charge.
Now what to do?
1.8 GB is in the limit of 2.5 Gb I have not crossed it so at most i would get the bill of 600 it is at most condition, but this is out of imagination
2 month before also I faced same thing at that time I have paid 1025 Rs.It was first time so I thank that it might be formalities but now again I am not understanding this problem
What to do? Please Help me

phone no [protected] broad band connection is not working properly from the begining itself.

Respected Sir,

This is to inform that in my SIM the outgoing voice is not working since many days.Though the Incoming Sound is very much clear and correct. But, the Outgoing sound is not working.
Due to this I am facing a lot of problem in my day to day life.

Therefore, i will be highly obliged if immediate action is done from your side.

Thanking You

Yours Faithfully

Ravi Shankar

Hi
I have requested for shifting of telephone connection for Jeevan Bheema nagar to Marathhalli around one and half month back.
My previous telephone number is 25277821
and Order no is 73024708
They said that it will be shifted in 15 day still now it is not shifted. I have called them several times there was no proper response. I have gone to the BSNL office at Indranagar , they have made me to go to one department to the other and made me wait for 2 hours for concern person Mr. Irulandi he did not come on that day and there was no one had given proper response regarding the shift.
They have given Mr. Irulandi no.[protected] to speak, daily I call him he says I am in traffic I am unable to hear. He had given another number [protected] of Purushotham, I have tried this number also but I did not get any response from this number any time.
It is really frustrating, Please let me know whom to contact and have my issue will be fixed.

Thanks

Sreelakshmi Sudey
Ph.no. [protected]

These are the case frequent failure is occurring with land line no: 2734393.
When I tried to contact about the FREQUENT FAILURE, ULTI MATELY I AM UNABLE TO CONTACT WITH EMAIL OR TELEPHONICALY. I have faced as regular customer of BSNL, Visakhapatnam, since three years.
1. Who is responsible heavy loss income for my BSNL Landline frequent failure of online trading transaction?
2. Why the landline failure occurs every after 10 or 15 days and again need to lodge the complain? If it is the normal phenomena the department has to ensure the smooth service by confirming the line functionality every after 10 to 15 days. Since few months the regular failure is occurring need permanent solution. One of my neighbors has disconnected the telephone line permanently for the same reason of frequent failure. I am sure that lot of people are effected like that and willing the surrender their connection. But I am pessimistic that BSNL will one day provide smooth uninterrupted service one day to everyone.
3. Why are customer are forced to be on the spin of BSNL regular Landline failure even after heavy paid for the service and other charges.
4. Numbers of times, at least thrice in a month have listed problem of complain from my side. But how long I could bear the same I do not know. However, expecting respond from [protected]@bsnl.co.in( Customer care service for Industrial estate Area, Coca cola, Visakhapatnam). However the biggest network service of India certainly able to provide me the trouble free Broadband service I hope. Every time I am only the looser why? Nevertheless, can it be named as the "BEKAR SEVA NETWORK LIMITED". Just check it up.

Sir
Please deactivate BSNL tune of mobile No [protected].

Pramod Kumar Padhy