Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,

GRIEVANCE - BSNL BROADBAND (DATAONE)

I refer to above grievance related to non working of my broadband service provided by BSNL DataOne. I have made three complaints in the past one month using BSNL's online complaint website - http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp. The engineers who came to inspect the problem stated that the issue is from their server, but still no action has been taken.

Please refer attached image for information regarding the complaints made.

Yours Sincerely,

Theju Paul
[protected]
Complaint Docket # - GUJ/CO/2009/237, GUJ/CO/2009/242 & GUJ/CO/2009/254

I'm having BSNL broadband connection. Most of the links are not opening, it says address not found, check your DNS server. I checked all my settings in my side, it is fine. There is a problem in routing, bsnl should take action on this to check as soon as possible. What is the use of having broadband connection when nothing is opening. Please resolve this at the earliest.

BREACH OF CONTRACT BY BSN LTD
Inbox X



Reply

bhabesh bhattacharjee to dgmbbctd, debb, cgm_kolkata, cmd, ap
show details Sep 8


BREACH OF CONTRACT BY BSN LTD

As a consumer of BSN Ltd / Kolkata Telephone No.[protected] the undersigned was provided with a free "Manick Jod Sim" Card for free unlimited utilization to base home telephone and rest calls @ prevailing tariff. No monthly charges are payable against this SIM as announced by BSN Ltd.

On 09.01.2009 BSNL announced that "Manick Jod Sim" which was made available to us free of fixed monthly charges basis has become monthly chargeable at a fixed rate of Rs.40/- with effect from 08.01.2009. No earlier notice in this regard was issued but new scheme contrary to the understanding given effect on 08.01.2009 and compelled customers to accept vide notification made on 09.01.2009.

But for the scheme made available to BSN Ltd customers free of monthly fixed charges we would have no interest to get the said SIM from BSN Ltd. However I treat this as a breach of contract by BSN Ltd. Since I have lot of contacts from this SIM No. and it is very difficult to change contacts all on a sudden I had no other alternate but to digest this forced tariff. Is it a fair deal with "Valued" customers by BSN Ltd? What is your valued opinion? Kindly let me know at the earliest possible.- Bhabesh Bhattacherjee < [protected]@gmail.com > Reply Reply to all Forward
Mail Delivery Subsystem This is an automatically generated Delivery Status Notification Delivery to t...
Sep 8


Reply

bhabesh bhattacharjee to CMD-BSNL, cgm_kolkata, ap, dgmbbctd
show details 7:29 PM (14 hours ago)

CMD/BSNL
CGM/BSNL
Your kind attention is once again invited to my E-mail letter dated.[protected] and request to send decission on the issue at the earliest.
Thanking you,
Yours faithfully,
Bhabesh Bhattacherjee
[protected].30PM

[protected] Forwarded message[protected]
From: bhabesh bhattacharjee <[protected]@gmail.com>
Date: Tue, Sep 8, 2009 at 12:08 PM
Subject: BREACH OF CONTRACT BY BSN LTD
To: [protected]@bsnl.co.in, [protected]@dataone.in
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@trai.gov.in

With best wishes to you for Vijaya ‘2009

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]

2) T.S / CGM's office e-mail dated.[protected] to me
copy to CMD & reply there to duly copy endst to you.
3) All the communications made so far to you are available at
your office may please be referred to.

This time your kind personal attention is invited to the entire issue rest with CGM / Kolkata right from 12-03-08 to till date. CGM / Kolkata might have made efforts to solve the issue but it appears that he has no control over his administration as such miserably failed to sort out. [All copies of correspondences are already available with CMD office]

Even interferences by your office in the shape of Post office manner, by just simply forwarding copy of the letter to CGM have however no impact on a decontrolled situation prevailing at CGM’s own office. Again CGM miserably failed (as he has practically no control over his administration) to sort out problems in all respect though digested a default rectified in improper manner & now even hesitant to accept a sue motto proposal given to settle the long outstanding case. However your kind personal attention is invited to my case in respect of matter arising out of letters already available with you / records. Some copies as ATTACHMENT already available with you are sent for ready reference for taking suitable action to close the long standing case. It is however be clearly be noted that unless the undersigned certifies that the case is closed it will be on. Simply departmental clearance will not be treated as case closed.

INCIDENTALLY IT MAY KINDLY BE NOTED THAT THIS IS A CASE OF EXTREME NEGLEGANCE, IGNORANCE AND A DIFFERENTIAL TREATMENT TO AN OLD AGED DISABLED (PWD) SR.CITIZEN BY CGM / BSNL /KOLKATA WHICH HAS BEEN REPEATEDLY REPORTED TO YOU.

Thanking you. Yours sincerely,


Chinmay Kar[protected]
[protected]@yahoo.co.in





Copy to TRAI for information and necessary action. As a regulatory authority this office needs to ensure weather their all instructions issued by them are being carried out by their leases concern. All relevant copies of letters are already available with TRAI which may kindly be seen and actions initiated accordingly.


Chinmay Kar[protected]





Copy to MOSCIT for information. This is to bring it to the notice that copies of all letters in connection with the present case are already available with his office. As a Parent Unit Office He is requested to look into the case and instruct suitably so that long outstanding trouble is sorted out.

Chinmay Kar[protected]

My complaint is that I have applied for a Bsnl Landline connection and deposite all fee and document received the information regarding the new phone number but the connection is still not installed. It is being from last 45 Days since i call them daily and remind but everybody in BSNL simalwara (distric-dungarpur, state-rajasthan, baswara zone) main office ask me to that bsnl will take 3-4 month from application to intall the phone process some time tell me contact another person and nobody helping me.they all are lazy man nobody want to work right.

My Question is that who is responsible for getting this thing late? Why BSNL employees are not willing to work?
Is that right the Bsnl take 3-4 month for intall a connection. Or how much time it takes for them to get it done?

Sir,
My bsnl broadband on my phone no. [protected] has been disconnected by bsnl department hoshiarpur,punjab as i have no bill pending to pay. All my bills has been paid well in time. Now i am suffering from want of broadband connection fail since 24. 09. 2009.I have lodged complaint for connect the same on customer care request id no. [protected] dated 29. 09. 2009 and also contacted to complaint official on phone at hoshiarpur as well as at chandigarh.Kindly look into the matter and solve at earliest...Satpal singh hoshiarpur

Hi,

Since last week (21st Sep 09), my broadband service/internet is down (PPP Down) repeated complaints has fallen deaf ears of the concerned Dept. However my phone[protected] is working. Every time I register a complaint the same is closed without solving my problem (3 complaints -2509/0001(closed without assigning any reason as per customer support Exec, 0909/898 closed quoting problem rectified as per C S Exec, finally 30th Sep - 0909/595 with No response till now).

Similar issue has repeated in the recent past where sometimes telephone line goes faulty or Internet is down, which is solved after registering a complaint or sometime without even a complaint. This time it is pathetic, the complaint is closed without rectifying the problem. One of the customer support executives was rude on phone today or was dictating terms to me.

I even tried calling the respective area’s Exchange, post repeated calls I got their Supervisor’s Mobile No. ending with XX797 only to hear one patriotic song and no answer always.

I still hope this problem would be solved at earliest.

K.G.Halli, (A.C.Post)
Bangalore - 560 045

Sir,
By mistake wap actress pack have been subsrcibed by me. Kindly unsubscribe this service on my number on +91-[protected] as early as possible

Thanking you,

Yours faithfully

Desh Raj Anand
Mobile No. +91-[protected]

I am M. Raveendran Pillai, our bsnl phone and Broadband Internet connection was fault booked complaint as per complaint No. S.793 on 23.9.2009 and as per S. 828 on 25.9.2009 for exchange problem. we are report bsnl office via application above 2 times, but upto today the falut not rectified,
our identification is:
STATE: Kerala
DISTRICT: Kollam
EXCHANGE :Chadayamangalam CONNECTION NO:[protected]
MY ADDRESS:
sri. M. Raveendran Pillai
Pilla Veedu, Chadayamangalam
Kottarakkara, Kollam
PIN:691534
Mob: [protected]

i have bsnl broadband 'home 500 c' plan in which nigh 2am.to morning 8am free service of internet is available.credit for one mont exept night unlimited is is 1.5 gb and if further it is 80 paisa per mb.the prolem is when i connnect net on 2:05 am there clock is ten minute late and it count the units(data) in chargable.means it should be count only up 2'o clock for chargable units (as there clock is 10 minutes late) bu it charges me as follows;
1. when i connect internet at 2:05 am it conect actualy at 1:55 am
2:it should charge me only for 5 minutes (up 2 am)
3:but it charged me until i diconnect i.e 2:30,3:00 or 4:00 am
4 it give me bill of rupies 2800 insted of rupies 500 for the month august 2009
5.if night 2 am to 8 am is free then why they are charging me? are they cheating?
6.why there clock is set back 10 minutes i set my clock on TV so whitch is correct?

Sir my telefone No is 222998

And my Consumer No is 29555530

I will pay to Broadband charge to 1900/-
but my bill in inclode to Broadband charge to 50/- per month

I will complane to my nearest exchang chunar to 10 times
but no responce My Tel Bill is Not right.

i forget my id & password
so i unable to confirm my broadband account
please sent shortly

I am using BSNL landline phone[protected] along with broadband internet feature but for almost last two month I am unable to use it properly because it was very noisy and dead from couple of weeks.

I complained 3 times (details below) they rectify and starts working with noise for 2-3 days and again dead. The last complaint was on 20th Sep and no one has attended till date 30th Sep). Their web site says "it would be resolved within 3 days from complaint date". Because of this my son is not able to complete his project work and I used to work from home connecting to office but not possible now.

I have to run outside to make STD calls for which I used this phone frequently

[protected][protected] Landline Sri. C. LOGANATHAN . Technical Cable Fault Open 20/09/2009
[protected][protected] Landline Sri. C. LOGANATHAN . Technical Ph.Dead Closed 17/08/2009
[protected][protected] Landline Sri. C. LOGANATHAN . Technical Ph.Dead Closed 08/08/2009

Dear Sir / Madam,

My name is Dattatray Shidne. My BSNL Landline cum internet telephone No. is[protected]. My BSNL broadband connections has been installed around three weeks back. But the same is not working or it's not getting connected due to non availability of some ADSL connectivity. In modem the connection of ADSL is not coming. On enquiring on this error with the connection, the vendor Deepak Jadhav, who has done the installation at my residance is not giving any response on the same. He has given me an enquiry number of ambernath telephone exchange (i.e[protected] but, nobody is picking on this number after verious continuous calls. Can you please suggest me the way to get this resolved? As i am an working person, do not get time to go and visit the exchange personally on any working day.

Please help.

Thanks in advance.

Dattatray Shinde
Cell no [protected]

My telephone no. 23547985 is not having dial tone since 25.9.2009 I have registered a complaint on 198 on the same day and also I am following up regularly but it has not been rectified till date. I am getting incoming calls which I am unable to receive. This being an office phone our customers are getting irritated for not receiving the calls as they will be hearing ring tone. I request you to inform the concerned to rectify the same at the earliest.

Regards

Ramesh C

My uncle Mr. Natwar B. Pingle lost his mobile in Pune. He was using number [protected]. I lodged complaint at Police station and submitted a copy to BSNL office at Wanworie, Hadapsar Customer Care. I got new SIM card at Rs.120 but no receipt against the amount. I was told that the card will activated till 2:30pm on[protected]. But even after 24 hrs its not activated please do necessary as early as possible.

My mobile does not connect to the internet while using Operamini, yahooGo, SBI Freedom etc. Although they connects with the other Operator like Airtel, Reliance GSM etc.
Please Help me in this regard.

my bsnl landline telephone , varkala ([protected]) has not been working for the last three years,. i launched complaints from lineman level to the divisional engineer regarding my grievance. not only my telephone, but the ones in my neighbourhood too are not working.despite the dead status of the telephone, i have been paying the tel. rent without fail for the last three years.since my efforts with the varkala bsnl officials were in vain, i broadened my registration of complaint to the managerial level officials like general manager, gm rural, pgm, and gm accounts.i used to contact public grievance cell several times, but all are in vain . again by the end of august, i personally met the divisional engineer varkala and he agreed that my issue wil be settled within three days, but i waited for one week .then i tried contacting the divisional engineer , bt he was'nt even responsible enough to attend my call( his no. [protected]). so i later contacted the public grievance cell on 5th sept, they again assured me a deadline 25th sept, as committed by the divisional engineer.immediately , i contacted gen. manager ([protected]) and explained the whole history and appealed him to follow up the issue to redress my complaints as committed by the divisional engineer. today the day is sept.29.......the assurance given to me has not yet been materialised. the bsnl dept has hence proved to be irresponsible and incapable to the customers, i must say. what more should i do to get my complaint rectified? please do consider my reqest and reply.....

M. ABDUL RASHEED
CHIEF ENGINEER (RETD.), KSEB
vazhavila house ,
cherunniyoor,p.o
varkala
pin-695142
mob: [protected]
[protected]

Dear Sir/Madam

I, Neeraj Kumar Garg phone number[protected], Bathinda , Punjab , having broadband service from approx. 10 months and landline phone from over 6 years and i paid off full amount in advance for the Modem. Since i got your service i used to have approx 1400 Rs. unlimited Plan which i had to transfer to low speed which costs approx 700Rs Per month because of on going internet disconnectivity issue. Everytime we have to complain between your landline and internet broadband service complaint center. I was in india for 6 months when i made multiple complaints to your Center located at Gole Diggi Location, Peeli Kothi at Thandi Sadak and also at Main Exchange near Court at Bathinda City Punjab. If you can't trust please check out your complaint record I am sure you will have in your database because of complaints are being recorded on to IVR.

Most of the time they said we had to change the wiring which they did or had to say its not working due to some Maintenance or difficulties. And on top of that some of the engineers i dont know where they are getting knowldege told my wife to not to turn on the Modem when they don't use it otherwise it won't work properly. I dont understand the fact how the heck a datacenter can work 24x7x365 continuously turning on all of the Servers, Routers and swtiches. I am working also in a Datacenter in Canada, for me if i would be an illetrate or uneducated or non-technical person, i can take the crap whatever your engineers they told to a customer. Being a customer i dont expect we get this kind of service every day even you are not able to access internet 30 min in a day out of 24 hours. If thats the best service BSNL is providing then why would we have to pay full bills. Same story again and again Yellow light blinks on and does not stable, means you dont get internet connectivity at all.

Its a hassel to going back and forth between landline and Broadband service customer care.Because landline customer care says , phone is working fine nothing to do with the internet. and broadband customer care they say if there is no phone service internet wont work properly. We are not damn crazy, thats the way internet works atleast in india.

Would you please give me the specific reason beyond what technical staff stays " Internet wont work properly if you turn on Modem continuosly" Is there any Rules and Regulations which specifies Modem does not stay turned on for 24 hours. Now its third day i am not able to speak to my wife on internet!

Please get back to me if any one of the GM or Manager can, who is atleast technical in Punjab terrotairy or have time to discuss this matter or troubleshoot the root cause to provide the best solution.

Thanks & Regards
Neeraj Garg
[protected]@gmail.com
[protected]
[protected]

MY TELEPHONE NUMBER IS[protected]. IF THERE IS RAIN, NO INCOMMING OR OUTGOING CALLS ARE NOT GETTING.