Bharat Sanchar Nigam [BSNL] — Broadband and Land telephone dead for 3 months

Address:

111/3A, Becharam Chatterjee Road, Kolkata - 700061

My landline and broadband telephone bearing no[protected] is completely dead since June '20. Multiple complaints registered but not addressed and they closed the complaint from their end without resolving. The latest live Complaint No is [protected], dated 11/07/2020.
I intimated the same to PG cell of BSNL. They registered the complaint, No is BSNL/HQ/2020/EM-64358, dated 16/07/2020. The most unfortunate part is the authority is generating bills against the telephone no regularly and the same is being autopaid by ECS from my account.

Its really painful andutter breach of service agreement. I waited for long period but BSNL seems indifferent in customer services though very regular in generating bills without ANY service.
Please help.
Regards,
Dr. Sadhan Kr. Deb
Ph-[protected]
Email : [protected]@gmail.com