Bharat Sanchar Nigam [BSNL] — complaint against bill of mob no [protected]

Address:

180002

Dear sir/ madam,

I am dhiraj nagar, my mob no is [protected] & my bsnl gsm acc no[protected].
I have pay online bill amount of rs 329/- but no message is delivered on my mob no so again i pay the amount of rs 329/- on 28/02/2018 with the transations
Transations are two times details given
28/02/2018 prcr/[protected]/[protected]:15:30/sw dr. 329.00
28/02/2018 prcr/[protected]/[protected]:10:38/sw dr. 329.00

Screen shot of bank also attach
I enquire from bsnl toll free no they told me that excess amount is in your bsnl amount so in the next bill the amount is adjusted in next bill.
But today i have recived the sms of rs 1160/- then i check the bill but the amount of 329/- that i have pay excess in last month is not adjusted.
One thing also i am not satisfied that something is wrong in generating this bill of rs 1160/-.
I want the full clarification & statement against my bill.
Please revert me asap.

Thanks & regards,
Dhiraj nagar
Contact: [protected]
Email: [protected]@gmail.com