Bharat Sanchar Nigam [BSNL] — Complaint on Bills (waive off the charges)

Address:

3F Red Stone, Besides Pantaloons, Down Town, Guwahati- 781022

To
The
BSNL Broadband Department,
Guwahati

Sub : Complaint on Bills (waive off the charges)

Sir,

This is in reference to our broadband number[protected] please note that we have been a facing a problem for last 11 – 12 Months.

As it was informed by Mr Nur Aalam, wire was cut by some unavoidable reasons, Our Internet line was disconnected 11 – 12 months ago. We have lodged a complaint also long back on the same, but it was told that on complaint, all charges applied on bill would be waived off.
Also, we are getting the bills regularly without any services and no visit from the bsnl personnel has been made so far. Few days back a service personnel came and told it is working now. Still there is congestion in the network. I checked the bill that is Rs. 2047. I already paid bill once without the connection. This is second time I’m sending this letter.

I would request if you waived off all the charges on the bill. We are not going to pay for the services we have not availed because of no connection for last 11 – 12 months.

Please treat this matter as urgent and close the connection asap.

Regards

Koushik Hazarika
3F Red Stone, Besides Pantaloons
Down Town, Guwahati-781022
Mobile: [protected] / [protected]