Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 33%
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429
COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
33%
Complaints
429
Pending
19
Resolved
134
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Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — behaviour of staff

 Abhishek Rai bahadur on Oct 18, 2018
Yesterday on the eve of "ashtami puja" i. E on 17th of october, 2018 i happen to visit my local pantaloons mall on the rajapul crossing, boring canal road, patna-800001. I required a denim jeans for myself so i started browsing through the aisles of different brands and as i am bit specific about my choice of apparels it was difficult for me to find something but i was carrying on myself a few pair of jeans to try and maybe this irked the staff who as present there as he very rudely and in an unproffesional tone questioned me "whats taking you so long, and what are you looking for, can't you find...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — rangmanch workwear

 Moulipriya on Oct 17, 2018
I purchased a rangmanch office wear kurti from pantaloons south city mall, kolkata in the month of october against ph number [protected]. But while wearing it today, i found the stitches were not properly done. Photograph is appended herewith. My mail id is moulipriya@gmail.com this is not expected from a brand of your repute. Because i am a regular customer of pantaloons and this has never happened earlier. Please look into the matter at your earliest convenience....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons — bad material of jegging

 Shabnam rani on Oct 17, 2018
Sir, I have bought a jegging of Annabelle from pantaloons patiala, punjab on 3 Oct 2018. But, I used it two days before. After one use I found that it's material is not good enough. It is first time when I disappoiont from pantaloons . I bought a number of products from pantaloons but it is first time when I have a problem with the company. I buy this product only due to my belief of pantaloons as the name is brand in itself. Kindly resolve my problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — billing issue

 lucky1813 on Oct 15, 2018
I went to brandfactory in mumbai at kandivali location.
i purcharsed 3 shirts, at 40 % off, there was clearly mentioned that its 40 % off + 200 on exchange item of shirts.
i purchased and came back to home, when i was matching the bill with my clothes amount. i found its all fake.
no one item has been calculated with 40 % discount + 200 rs .
none of the product has accurate price.
ex. 1 shrts price is 1699 nd they charge me 1131.
According to calculation 1699 * 40% = 679, 1699-679 = 1020 - 200 = 820 is the right price for that product.l...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — insensitive approach

 Venkata Subrahmanyam Ravinuthala on Oct 14, 2018
We are regular visitors of nacharam showroom and today we decided that it is not a worthy shop any more due to very insensitive response and behaviour from a billing person. It was utterly disgusting experince. If someone cares for their customers. Requesting them to take appropriate corrective and preventive action to avoid unpleasantness and heartburn to the customers. I will be a nolonger a customer for this brand...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — no communication regarding refund and part of the order is missing

 Ananta Tyagi on Oct 13, 2018
This complaint is regarding the status of my refund for order number 2904913. 2 shirts worth 498 rupees had been returned 6 days ago. Since then there have not been any updates. Also 4 other shirts in the same order have not been sent.

There is no way to communicate with you people.
No response online or via calls.

Hence, i am cancelling my next order worth 1100 rupees which had to be delivered today. Sick of dealing with you people....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — footwear

 a muz on Oct 12, 2018
I bought a ballerina from the pantaloons at saket select city walk. Upon purchasing, i was told that if i have any issues with it, i could return it within 15 days. When i went to the store for exchange, they completely refused for the same. Even upon repeated requests, they did not get my point. I wouldn't have bought that size in the first place, had i not been told by the salesman that i could change it within 15 days! I would have thought twice before buying that! Most of the major brands accept exchanges/returns. I do not understand why pantaloons is creating such problem for its customers!!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — harassment by security guard

 DrSandip Chakraborty on Oct 11, 2018
Harrased by security guards today 10 th oct 2018 at 9 10 pm in agartala m. L. Plaza pantaloon showroom. They did not give the bag token but they asked to produce the token. When we told that you did not give the token the told that they are 100 percent sure that they have given the token. And my wife check her bag several times but she did not find the token with her. After few times it was found with the security guard. Its very disgusting situation. I think this should not happen with other customer also. And should take necessary action in this regard.

Dr sandip chakraborty
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — non reciept of gift assured on purchase of garments

 debnath_subrata on Oct 10, 2018
I have purchased garments worth rs.6305/-vide invoice/reciept number:p197002i18015290 on[protected]Time 19.03 as per the reciept). Initially i had purchased two shirts and one pant. The salesman briefed me about the offer for getting dinner set made me purchase two more shirts considering the gift offer. But at the gift counter i was told to come two days later as the gift is over. Again after three days i have gone to them for the gift after the office hours to hear that still they don't have the gift and i have to wait for some more days and register my name and address which i did not agree...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — gift on purchase of rs 5000/-

 Bankim_das on Oct 8, 2018
Receipt no-p196003i18009888 and p196002i18011739
Purchase for rs. 3897.00 and rs 2003.00 respectively. Thus i am bound to get the gift i. E. Borosil dinner set according to your advertisements but
They failed to give me the gift item. I have visited pantaloons at kanchrapara and chandan nagar and they have failed to give me the gift. As a customer this is very unsatisfactory. Hope you check my complaint and kindly have a look at this problem. It would be very grateful to have an answer when do i receive my gift.
P. S - if you like to give gifts you must preserve the due items...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — careless and unprofessional so called manager. crap billing staff and horrible management

 Eidlog on Oct 4, 2018
I'm a very regular customer to pantaloon begumpet. For the first time i visited nacharam branch today with a horrific experience from the management.

We shopped the cost of aproxx 12 k of kids clothing. We were given an - pay 11rs and get a cook n serve set of 3 containers.
But the billing staff suggested to make 2 different bill's to claim the - pay 600 rs for a scratch card gift.
They kept changing / shuffling between 3 computers to finish the bill's but in vain, blaming the slow server. But the real reason was that the billing staff were unable to tackle to break...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — waiting for a long time

 Dinzayn on Sep 30, 2018
This is to inform you all team that i was visited to your brand and this is my third time shopping. And i won’t feel good at billing. I was informed to call management and they took to receive me 10 min and i was waited in the queue for 30 min. Can i know why only one counter you guys run always even it is sunday this day will be a rush hour and i meet with manager (Ms. Naina) she was informing a unassery thing which she even don’t have to talk about it with the customers.

Store location : madhapur l&t mall

Regards
Dinesh
[protected]
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — alterations

 Rituparna Jana on Sep 25, 2018
This is dr ritu and i have been shopping with pantaloons since it came as a brand!!!... And a regular customer and monthly shopping of around 5k-8k... And during festivities it increases upto no limit!... It’s my family store!!! But recently on 23rd september 2018, i did a shopping of 6800₹ from pantaloons south extension 2, new delhi outlet and due to irritatingly slow billing counter boy i got late and wanted to alter two kurtas which i have bought from w and rangmanch, they said you can come tomorrow, so i went yesterday on 24th, to alter those... That damn store members and the tailor said...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — deduction of more amount and non receipt of assured gift [Resolved]

 surajit143 on Sep 23, 2018
I have purchased from abfrl, pantaloons, diamond city mall, 68 jessore road, kolkata - 700055 garments worth rs. 7151/-. I was eligible for gift item of worth rs.1150/-. Firstly in the counter they added the amount of free gift item and deducted 8301/-. After that they realized the mistake and give me credit note of rs. 1150/-. To that extent i needed to compromise and kind of being forced to shop rs. 1150/- within 30 days to avail the coupon, which is not acceptable. After all that they denied to give me the gift, excusing that system is not permitting.
First of all i am bound to shop rs....
Complaint comments  Read comments Complaint category Department Stores

Pantaloons Fashion & Retail — voucher complaints

 Jitu Sandpa on Sep 22, 2018
Dear team
I m your valuable customer of pantaloon i have also green card with 2012 but currently your voucher sechme is very poor any body can not guide the selected brand you are purchasing in voucher than i will visit at today 22.09.18 his told me plsee purchase the selected brand

Now i m dicide i m not purchase any item in an pantaloon today it's my last visit
My monthly shopping 8 to 9 thousand
Regards
Your valuable customer
Jeet [protected]...
Complaint comments  Read comments Complaint category Appliances

Pantaloons Fashion & Retail — list of product submitted to customer support [Resolved]

 ratulbiswas on Sep 21, 2018
Dear concerned person,
I, Ratul Biswas had submitted an Allen Solly chinos to the Pantaloons customer support, Diamond Plaza, Nager Bazar, to resize the trouser on 20th September 2018. They took the measurements and gave me a slip to collect it next day. But during collection, they are saying that they have lost the item. Kindly look into this matter because it is matter of sheer negligence....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — getting unwanted calls from customer care

 Abhishek J. Kini on Sep 21, 2018
This is Abhishek Kini from Mumbai. A big fan of Pantaloons. However, few things have started questioning the same. I am getting unwanted calls from [protected]. The person is saying that he is calling from pataloons. He keeps calling me 4-5 times a day, which is really annoying. I have already told him not to call again. Still getting calls from same number. Never expected such behaviour from a big brand like Pantaloons. If this continues then I will be forced to take the legal step, which wont help your reputation. I hope you understand the situation. Hoping for a positive reply from your side....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Pantaloons Fashion & Retail — want to exchange product

 Neha2495 on Sep 19, 2018
Hi... I purchased a top of rs 1000 from pantaloons on 18th september. Somehow i lost the price tag but i have purchase slip. Can exchange is possible on 19th september. Actually i have price tag also but somehow it broked up. Please let me know exchange is possible or not. I purchased it yesterday only and want to exchange due to size issue. Please let me know and help me out. I have only price receipt and broken price tag....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — complain about puja offer.

 Shantu Bhakta on Sep 18, 2018
Dear sir,
I am a valuable customer of pantaloons. On dated 15/09/18 & 17/09/18 i have purchased cloths from your siliguri cosmos pantaloons & vega circle, siliguri. Total amount will be appx 16, 000/- as per advice of cashier i made 4 bills separate for obtain puja offer against 5000 & above purchase. But i have got only 2 borosil dinner set instead of 3. Though my bills has been prepared accordingly for obtain dinner set. Details are given below:-

1) date of purchase:- 15/09 & 17/09/18
2) amount of purchase:- rs:- 16, 000/-
3) offer got :- 2 set.
4)...
Complaint comments  Read comments Complaint category Employees

Pantaloons Fashion & Retail — clothes

 Fanny jain on Sep 12, 2018
My previous experience with pantaloons was good but when this time i purchases 2 tops and one jean from pantaloons in paras down town mall zirakpur, i was shocked to see my jeans and tops stretched completely. I completely wasted money on these products. Now i am not happy from your side. Please exchange these products otherwise you will loose many customers from our side as my many friends and family members are your great customers. Kindly do a favour....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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