Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 22%
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COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
22%
Complaints
371
Pending
18
Resolved
77
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Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — poor return policies and we care a damn attitude of store managers

 seemaamkkadam on Apr 21, 2018
In pantaloon faridabad store in crown interior mall, today i had to a very bitter experience. I paid for 4 articles, out of which i misunderstood that the price of two garments is 229. Again this impression was given by the staff attending the counter. I paid for all the articles purchased and while checking the bill realised that 229 is charged double so i asked them to take it back and wished to return it back at the same counter. But surprisingly they denied saying goods ones sold can not be taken back and refunded.in todays age when even online companies take back the product even after 1 week...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — leather belt

 amaidhi on Apr 20, 2018
Hi,
I bought a leather belt from pantaloon valasaravakkam, chennai outlet on 19th apr 2018 2pm. The trouser i was wearing while purchasing had enough loops so that the belt was fitting well.

When i tried it with my jean... Which had lesser loops, the tail of the belt was protruding.. Hence i went to the outlet today (20th apr 2018) to get a lengthier belt. It was just one day.

They rejected my request harshly and told good once sold cannot be exchanged.

I felt very bad. It is not even one day and that too it is not a perishable item but a leather...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — about white jegging

 Kanika Kukreja on Apr 19, 2018
I purchased white jegging from your store in ambience mall, i used it only for 3 times, and even washed it on hands so that the quality of white cloth doesn't get spoiled. Still today its not in a condition to use either all the stiching are loose or opened. Third class quality of cloth. No worth of paying inr - 1100/ for such poor quality.
Please revert.
Regards
Kanika...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — staff behavior

 Anu9120 on Apr 19, 2018
The lady attendant in the lingerie section of downtown pantaloons guwahati was very unprofessional. I took my sister who is in class 12 and she showed us 3 bra which was of 32 b which was loose for her and then that attendant was passing bad comments on us like go buy non branded clothes u will not get anything here, her daughter wears this size n she is in class 10... So what will i do... If my sister boob size is smaller then her daughter. She should have said srry we dnt have smaller then this size. I feel bad because my brother n sister came guwahati for first tym n i took them for shopping...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — dress shrinkage - pantaloons guntur - andhra pradesh

 Ganga_1 on Apr 16, 2018
I purchased of about 30000 rupees in pantaloons on 31st december 2017.. And two of dresses have underwent shrinkage after 1 wash.. I washed them as per the instruction palette.. I went to the store today and asked about that and i have got zero response there.. The manager of the store is pure useless who cannot even deal with the issues.. He said they delete the records in a month.. So i asked him to try for some alteration with the tailor i dont even need any exchange but only the alteration to fit myself.. I received zero response from him and he dont even have any ideas to solve the problem.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — harassment in store

 Vidyesh Rao A on Apr 15, 2018
I faced my worst shopping experience ever in pantaloons. We were checking out clothes in trial room then the store manager called us. He took four of us inside a confined room. It was kind of scary. Holding an electronic tag in his hand he shouted; '' there is a garment missing, give me the garment!! ''. We had no idea what was going on. He shouted again, saying the same thing. We politely revolted but he pushed me out and asked me to search for the garment. I did not know what to do. So like a dog i was forced to search for the garment. We did not find anything. He asked us...
Complaint comments  Read comments Complaint category Other

Pantaloons Fashion & Retail — showing customers as thief without proper maintenance at inorbit hyderabad store

 sidha on Apr 14, 2018
We visited pantaloons today. There was noone at trail room while entering so we had trails and pairs for our clothes. Later one pantaloons lady told our sir is calling u to talk to you at back store. We went and he told garments are missing we need to check. He checked and found nothing stolen. He then tried to send us back and i have few questions on the most stupid and shameless behaviour of these pantaloons people towards there customer.

1. If u have doubt on any customer then why did you guys wait so shamelessly till we purchase our clothes in pantaloons. They could have checked...
Complaint comments  Read comments Complaint category Department Stores

Pantaloons Fashion & Retail — pantaloon is sending promotional messages

 bp_patil on Apr 14, 2018
When i purchased apparels from phoenix market, pune.
Pantaloon cashier took my mobile and told me it is essential for them.
Same time i told him that i don't want any promotional sms from pantaloon.
In spite of this i am constantly getting promotional messages.
You are requested to stop sending further sms to my mobile no. [protected].

Bp patil
Email : bp_patil@rediffmail.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — suit set

 shweta rbl on Apr 10, 2018
I bought a suit set of trisha brand from pantaloons last year. After wearing it only few times cloth threads broke from here and there and now there are 3 to 4 small holes in the kurta. It happed while wearing it. It was embarrassing too. I never expected such a bad quality of cloth from pantaloons. I occasionally buy products from pantaloons but this is first time i am facing this....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — behavior

 Arshad Parihar on Apr 7, 2018
I hv to shop dress, shoes n accessories but I purchase only shoes because in your Pantaloons I feel like I'm alone no one is there all your service provider was busy in self gossip only a lady come n say namaste n left. I don't want to be treated as boss but at least you should have to ask your customer what they need what's new in your store etc.
But nothing like that it's feel like we are unwanted person in your shops....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — promotion complaint

 mohan thiruvenkatachari on Apr 6, 2018
We had purchased clothes worth around 17k rupees from pantaloons shop adyar (01-april-2018). They gave us gift vouchers works 3.5k. We specifically asked them if this can be exchanged for full value. They assured us and wrote something in the gift vouchers. We did not read the contents written on it.

On 03-april-2018 when we went to exchange the gift vouches by purchasing some apparels, the billing section person gave a shock telling us that to redeem rs 500/ - gift voucher, i need to purchase for rs 1500/- and also that the entire value of gift vouchers that i have (3.5k) cannot...
Complaint comments  Read comments Complaint category Other

Pantaloons Fashion & Retail — footwear

 Aayushi Bansal on Mar 29, 2018
I visited your pantaloons store in yamunanagar today, and i came to know that you guys have stopped with the footwear sizes 40 and 41.
Please let me know if i want to buy footwear from your store then what should i do?? Also these footwear sizes in our population are not rare at all that you hv stopped with these sizes production!
I felt really weird and not good at all after knowing about this fact! You guys should work on this thing otherwise i should say.. Your store sale may go down as eventually everyone will know about this!...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — promised cashback on sbi debit card purchases not honoured till now

 JyotinMehta on Mar 29, 2018
I have been panthaloon customer for years and they always honoured their promised in past 5-10 years but this year they failed to do so. Promised and assured 5% cash back still not processed on 2 different purchases made by us. Our registered mobile is [protected]. At that time 5% cash back on sbi cards assured. Here's details — (1) date of purchase[protected], receipt no:p021002i7015161, value rs.6, 351.00 (2) date of purchase[protected], receipt no:p021003i7014657, value rs.3, 807.00. Cash back still not processed or received. I called in feb'2018 to toll free number and they assured to process...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — low quality lower

 Surbhi Kataria on Mar 24, 2018
After the very first wash of lower the shape changed... And it looks very ugly now please help... I got it for rs 500
But the quality is of rs 100... The hip area of the lower is faded and looks like i will wear it again and it will tear away.. The shape if no more symmetrical.. Even i did handwash.. I purchased t shirts as well but they are all fine... Please do something about it as soon as possible... I can't wear it now. It's useless to me.. This is my second bad experience with you.. First i bought a blue top from you.. It got shrinked so much that it has become a crop top now i request...
Complaint comments  Read comments Complaint category Other

Pantaloons Fashion & Retail — not receiving cash back

 Raju nagireddy on Mar 22, 2018
I am also facing same problem...
I have purchased cloth for rs.5191.68 from pantaloons rajahmundry on 28 th december 2017. Payment made by sbi debit card transaction no. At the time of billing your executive advised me to pay by sbi debit card and you will get 5% cash back with in 45 days. I regret to inform you that till date 45 days have been completed but 5% cash back has not been received in my account.
My name : nagireddy raju
Email id: rajuanjaneyasr@gmail.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — charging gst on discounted products.

 Hrishikesh_Kakade on Mar 20, 2018
Date: 18/03/2018
Location : pimple saudagar, pune.

There was a sale in the brand factory so i purchased few items with 30-40% discount of mrp.
In the final bill, i saw gst being charged on the discounted price. When asked about it, the explanation was 'we only charge gst on discounted products and there is no gst on the products purchased on mrp'.
When i told them it is not legal they simply refused and i had to pay additional gst to take the items....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — non refund

 Moin Rafiqi on Mar 19, 2018
Purchase garments worth rs. 11148/- from pantaloon store in pacific mall, kaushambi, ghaziabad on 18.03.2018. Payment was made through debit card.

While still inside the store, we changed one garment wherein store had to refund rs. 500/- as the cost of new garment was less by rs.500/- on the same day & time.

I asked for refund of rs. 500/- but your billing staff behaved arrogantly and said that no refund will be given. I asked them to transfer the refund amount electronically but they did not instead gave credit note of rs. 500/- valid for one month, for purchase within...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — low quality with fading colour

 Yogeshwar Bansal on Mar 14, 2018
I had purchased bare denim jean and many more clothes total bill rs.6959
Undrr receipt no. P025013i17007800
Store id - p025
Date :[protected]
Name : shriram bansal
Timing 13:31
The mood point is the jeans getting fade after normal wash. Jeans colour was dark blue now it became light blue...
And jean starts showing its thread (Chijh jana). I am extremely disappointed with this. I just want to know is there any solution to my problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — acceptance of gift voucher

 harjason singh on Mar 12, 2018
I had received gift vouchers from pantaloons (Guwahati) which were issued on 1st feb 2018 and are valid till the 31 march 2018. To redeem these vouchers i had gone to pantaloons (Shillong) where during the payment they refused to redeem the voucher saying that their system is not accepting the vouchers. When asked for a proper explanation the staff started to ignore and attended the other customers. After waiting for a while i decided to go their information counter where there was no person to talk. At last, i had to return without taking any action. The behaviour of staff was not at all acceptable....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — regarding exchange [Resolved]

 nithyajb on Mar 11, 2018
I had purchased a gathering (White) two days back from the store in salem. The quality of material is so cheap and i asked for a exchange with some other product. I had purchased two more products from the store and it too had defects. When we contacted the store manager mr. Kapilan he didnt know how to handle the situation which led to arguements. Kinldy place efficient staff atleast for mangerial level. And we gave the product back for a loss. This is not what we expect from a brand called 'pantaloons'....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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