Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 40%
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COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

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Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
40%
Complaints
536
Pending
10
Resolved
211
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Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — miss behave

 Archana Singhaniya on Jun 17, 2019
I am doing intership in exibition road Patna pantaloons where staff miss behave when we complain to department manager and store manager than they treat very badly to all intern and say that if we complain then we won't get certificate. What I am very disappointed by store manager. If staff misbehave we have right to complain POSH .I never suggest anyone to do internship in pantaloons. They only use intern they won't get training and all....
Complaint comments  Read comments Complaint category Universities

Pantaloons Fashion & Retail — arrogant salesman

 Radhikagupta004 on Jun 16, 2019
We went to pantaloons, janak puri we had coupons to redeem and we went to the head salesmen Mr sanjeev Kumar and he was very rude, we were not able to understand the scene so asked him twice or thrice.. that person got so irritated and pissed.. denied to help us and said he has other more important things to do. They behave so nicely when we buy stuff and when it comes to redeem these points they behave so rudely....
Complaint comments  Read comments Complaint category Employers

Pantaloons Fashion & Retail — worst experience I have ever faced at any store

 Ruchika Bharat on Jun 11, 2019
I bought catwalk slipper from pantaloons store at logix mail noida city centre on 8th June, 2019 and due to comfort issues I want to get exchange the product from same store. But they denied to do on the basis that there is no policy of exchange on shoes in pantaloons. First of all I was amazed to know that there is such rubbish policy also made by such big brand. They just concerned about their sale not with their customers satisfaction. I want to raise some points before the pantaloons concerned depth that -
1. Why no1 told me at the time of billing that it is not exchangeable.
2.when...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — product return

 udig on Jun 11, 2019
On 3rd June I placed an order (Order no[protected].Today I got the delivery.I found 1product smaller size & 1 slight defective
product.So I want to return these 2 products out of 5 .I purchased through online, But I am unable to find return procedure.Kindly help ASAP. Your customer care support number also disconnected after few seconds.So please look into this matter urgently & Revert back....
Complaint comments  Read comments [1]Complaint category Online Shopping

Pantaloons Fashion & Retail — exchange policy

 premapadmaraj on Jun 10, 2019
I purchased w brand tops with buy two get one offer at pantaloons Tirunelveli.Among the three one has the size problem and also small defect is there..I want to exchange it.while exchange I faced a big problem..during payment I have used my points 588 as directed by the cashier .so my total amount was (1599*2) 3198 and paid extra 5 for carry bag.I paid 2615 from my debit card and 588 from points .For exchage they are considering only 2615, not the 588. I really disappointed.They are arguing with me that they are giving a discount that is not my money.what I have purchased before for that they have...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — top got withered in just one wash

 Ritikohli on Jun 8, 2019
I bought a top from pantaloons from ambience mall, gurgaon in late April 2019. Once the top was washed, it got withered and that too in one wash. It is clearly mentioned on the top that it is cold machine wash which is what i did. The top was worth 1500. I bought one more top that day, which also when seen closely can be seen that it is also withered a little.

Highly disappointed! Zero value for money.

Also, they ask for customers to pay for the carry bags which as per the consumer court they should not be doing....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — product quality is not good

 Mena bansal on Jun 2, 2019
I bought a shorts of brand "sweet dreams" for my daughter from pantaloons zirakpur on 13th april 2019. It got teared in 2 washes only. I visited the store yesterday to complain about it but the floor manager mr. Kaur pal denied to replace it. You are requested to look into the matter and arrange the replacement for it as i don't expect such poor quality product from such a big reputed brand like yours.
Looking forward to have a positive response from your side.
Regards
Meena bansal...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — extremely bad attitude of payment counter staff

 Jyoths019 on May 31, 2019
Today (31st may 19) i entered pantaloons citi centre at around 4.15 pm. After completing my shopping i stood in the queue at the payment counter. After standing for 15 minutes in the queue the cashier who completed the billing of the customer ahead me decided to move to his right side accepting a customer who came after me. When i asked him why he did that he said i am accepting payments from the right of the pos machine and not left. I told him that all this while he was doing the billing from the aisle on to the left of the pos machine so all customers were standing to the left. If it was the...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — redeem of gift voucher worth 500/-

 Yuvaraj Sakhawalkar on May 27, 2019
Dear sir,
I am having two numbers of the gift voucher worth 500/- each.

These where been issued on the previous purchases. It is been conveyed by the manager at baramati stores that the redeem of above vouchers will be only on the purchase of 1000/-and above bill for each voucher.
This is been today communicated verbally at the stores, but there is no any such condition mentioned on the both the vouchers.
As the validity of the voucher is till 31st may 2019. Request you to allow to redeem each voucher for purchase of more than the voucher amounts instead of the...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Brand Factory — charged 10 rs for carry bag

 Prahal on May 27, 2019
I have purchased dresses worth 8000. While billing they charged extra 10 for carry bag. We demanded a explanation since its shop owners responsibility to provide bag. But they refused to answer and not responded well. They hesitated and said if u want bag pay or else take the clothes. It’s company rules like they answered. Many of our co consumers also raised. But they not hearing. Please
Take action kindly. I will be happy if this action will be taken....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — violation of consumer right

 Nimisha Swarup Saxena on May 26, 2019
What the hell is happening. Our consumer right is violated. We have been charged on carry bags i. e. 10 Rs. When we asked the staff for giving us that bag at free of cost they denied. The similar case was of bata shoes when they forced customer to pay 3 Rs on bag then bata was fines with Rs. 9000. This was told by consumer forum only that no shop or firm owner was allowed to charge on carry bags. Please, look over this. I request u to look over this as our rights are violated this is wrong. Every single complained ignored will give rise to new crime and fraud. Thank you...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — 2 times debited amount from my account

 Rajesh567 on May 26, 2019
2 times my amount is debited
on 25th of may(Saturday ) i purchase some items from brand factory centrum mall, asansol. The boy who was taking my bill had swipe my card and after that said his POS machine not working but at the same time my amount was deducted from my bank account nd received msg from bank. I tell him amt is deducted but he said, sir aapko firse try krna pdega ye transaction fail hua he, i was asking him but what about my amount which was allready debited, he said "Aapko 24hrs me credit ho jayega" . i wait till now but not getting return my money.really frustated about this...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charges for carry bag

 Fitness Freak by himanshu on May 23, 2019
Hi i have purchased 5 items from pantaloons greater noida and they asked me you need paper bag i said yes then they charged me for paper bag but according to new rule if shop name printed on bag then you can not charged for bag now what to do tell me.what a disgusting service and staff was not professional i think i need to switch any other store.i am only goes pantaloons first if i will get this type of service then i need to think twice....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — non customer friendly systems and processes

 Priya Unnikrishnan on May 23, 2019
Hello,

My name is Unnikrishnan V. I was out with my family yesterday to shop at Pantaloons store in 'Soul City Mall, Dwarka, New Delhi'.

There was an ongoing offer that if you purchase worth Rs. 3, 000/- you get vouchers worth Rs. 1, 000/-. Now part of my family who were buying clothes for kids went ahead n billed it, while the others were still buying other stuff. In another 15-20 minutes we also went to the billing counter and were told about the offer we said "Yes, our total billing is more than Rs. 3, 000/- and part of it has already been billed few mins back"....
Complaint comments  Read comments Complaint category Department Stores

Brand Factory — wrong pricing of the products

 [email protected] on May 21, 2019
I visited brand factory located at acropolis mall, thaltej, ahmedabad on 20/05/2019. They are just fooling all the customers.in an ongoing unbranded to branded shopping festival, they are not providing the discount specified on vouchers as rs. 150 for some mentioned brands, which is otherwise 100 per voucher. It is only when i pointed out and they had to provide it.
Secondly they are charging 5% gst over and above the product mrp....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — extra tax on the already tax included amount

 Ragini Bisht on May 19, 2019
I have purchased 3478 rs thing and after that there is extra gst is included in my bill even though all taxes are already included in my products. Give me a proper reason for that? Or whatever extra gst is given on the bill should be returned. Bill also shows clearly that all the GST is included in the products I have taken and in the product rates also all the tax are clearly written to included all the tax. When I checked out the bill it shows me that with the products which have already included all type of taxes there total is a sub total and after that I have given CGST and SGST of 2.5 and...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Brand Factory — they have charged me for carry bag name printed

 Sam2111 on May 17, 2019
I had purchase 3 shirts from brand factory today i. E. 17 may 2019, from agra outlet, l. They have charged me for carry bag which has their "brand factory" printed on it, as per rules they should not charge for it. When i said to them that you are not allowed to charge for the carry bag they said their is no notifications had came for this so they will charge for carry bag. I request you to take action towards this matter
My name is sambhav...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — bad quality product [Resolved]

 Aks0309 on May 16, 2019
I purchased two cotton kurtis of 800 each last month 17/04/2019 and on first wear there are lot of lint balls on cloth even before a single wash. Two kurtis have same issue. I have really been disappointed with the quality of the product. Lot of other brands provide good quality for same price. Looking for some exchange or refund for the product. Please look into this matter. If the cloth needs to be shown at any pantaloons outlet i can do that. I have shopped 3 times at pantaloons last month. Hopefully other items don't give me this issue.. Looking forward for better service. Even at the store,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charging extra for bag [Resolved]

 Ruksar Nejkar on May 12, 2019
On 11 may, 2019 i bought a trousers and pantaloons charged me 5rs extra for the bag. When i said the cashier about the government guide lines he said me government has allowed us to charge until we get our new bags printed. He added saying we are printing new plain bags. Here i was shocked to know that government has given them permission to charge extra for bags where in i have been hearing of cases where government itself has penaltied companies for charging this extra amount....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charged extra for bag

 Ruksar Nejkar on May 11, 2019
I bought a trousers from pantaloons and the cashier asked me if i need bag and then charged me 5rs for it... When i asked him the reason he says government has given us permission till we get new bags.. Where in i did read if bags has logo of it is not to be charged, when i said this he repeatedly said me it's paper bag and so government has given us permission to charge....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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