Bharat Sanchar Nigam [BSNL] — Deactivation for services

Ramesh Suyal

from Almora, Uttarakhand

Address:

Nainital, Uttarakhand, 244715

Dear sir,

I have been using bsnl broadband for the past 8 years. My bsnl landline number is[protected]. Till now i was happy with the billing of bsnl. But last 04 month i saw that an additional amount of rs.410/- has been charged against mod (Music on demand) movie on demand and games on demand. When enquired at exhange, they said its from bsnl. Hungama.com. I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the 02 month, i am trying to escalate the issue with support. [protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this, as i feel it really humialing (Even though the amount is small). It really kills the reputation of bsnl.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.
+91-[protected]

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 19, 2017

Updated by Ramesh Suyal Dear Sir,

I have been using BSNL broadband for the past 8 years. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last 04 month i saw that an additional amount of Rs.410/- has been charged against MoD(Music on Demand) Movie on demand and Games on demand. When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the 02 month, i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this, as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.
+91-[protected]

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Comments

Sheeju A

from Bengaluru, Karnataka

My BSNL LL which is out of order since last week, after repeated complaint, no action is taken from BSNL.In this era when people are disconnecting their BSNL LL due to the poor service by the service provider and it's a great loss for exchequer.

big sean

from Jawad, Madhya Pradesh

Sir they activated hungama servies without giving me any explanation to me on my no [protected] so i wish to deactivate this servies atonce but they are not responsive

Nandkishor Soni

from Coimbatore, Tamil Nadu

I want to deactive the bsnl hungama plan as soon possible .Do it immediately my landline numbes is[protected]
Please deactive my active plan, bsnl hungama

H dont use

Sriram Chidambaram

from Hosur, Tamil Nadu

My dad has misplaced his mobile. Please block the sim immediately [protected]. Mobile purchased in the name of Rama.chidambaram, tirupur-641652