Bharat Sanchar Nigam [BSNL] — Forced capturing of subscriber homepage on broadband

ahmr467

from Port Blair, Andaman and Nicobar Islands

Address:	Kolkata, West Bengal, 700016
Website:	FORCE USED OF HOMEPAGE ON BROADBAND

The BSNL advertises its BSNL packages by forcefully capturing the home page of its subscriber as being the system administrator it can do so. This suddenly disconnects the broadband during the course of any important conversion on Skype or important execution of any banking online transaction. This is an unfair practice. Advertisements from Bsnl are welcomed by sms /email and not by forcefully capturing the home page without the subscriber's consent. STOP THIS IMMEDIATELY

RUKHSANA HUSSAIN
72 RAFI AHMED KIDWAI ROAD KOLKATA 700016
PHONE [protected]
MOBILE [protected]

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Nov 30, 2016

sbhdhvwh's response solve my problem as soon as possible

Dec 08, 2016

Updated by ahmr467 Only call from BSNL Kolkata. No other action or assurance

Rukhsana Hussain

Dec 13, 2016

Updated by ahmr467 Despite my complain the forced BSNL advertisement was sent today at about 9.35 am capturing my home page and disconnecting the broadband for about 15 minutes. This is not a prudent business practice and against business ethics. The advertisement was sent from ip address 172.30.83.184. Please stop this immediately and ensure in writing that it will not be repeated.Looking forward to your immediate reply.
Regards
Rukhsana Hussain
[protected]

Mar 03, 2017

Updated by ahmr467 3/3/2017
After a gap of 2 months the forced advertisement has started again. THIS IS UNACCEPTABLE. You do not have any Right to intrude into the privacy of the subscriber by forcefully capturing his home page for your advertisement. This is against business ethics. PLEASE STOP THIS IMMEDIATELY, ELSE I WILL HAVE NO CHOICE BUT TO SURRENDER MY BROADBAND SERVICES .

Regards
Rukhsana Hussain
[protected]

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Comments

sbhdhvwh

from Basi, Punjab

Dear sir
plz deactivate my all service on my broadband.
refund my balance cut from hungama.
my landline num. is[protected]

Newags@187

from Bengaluru, Karnataka

I have surrendered telephone bearing no.[protected] on. July 2015 so far I have not received the refund. The delay is not understood and never expected from such a reputed organisation
Rgds
S Anil KumR
[protected]