Bharat Sanchar Nigam [BSNL] — Land line out of order non compliance done for the complaints made since 15 days

Address:

Dharwad, Karnataka, 580001

Sir
I have been the bsnl customer for the last 25 years i was using broad band connection as well. My land line no 0836/2770496 of late the services of both broad band and land line have been pathetic, inspite of several complaints no improvement in services. So i asked to remove my broad band connection last month as it was not working. Our telephone line is very old due to repeated digging of ground in the area for drainage etc wires have damaged i requested the concerned to put new line. But they have avoided. Now my land line is dead for the last 15 days inspite of having complained twice no action has been taken. Please let me know whether it could be repaired/ putting new line as i have been paying rent for dead phone or else i want to dis connect the land line.
Yours sincerly
C d borkar

Name mr c d borkar
Shanti sadan
4th cross saptapur dharwar
Dharwad 580001 land no[protected]
Email id [protected]@gmail.com