Bharat Sanchar Nigam [BSNL] — Money deducted but recharge failed

Address: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001

9th June 2025, I recharged 199 Rs. amount from BSNL selfcare app, but the amount has been deducted and also the recharge failed. So, I complained about this on the BSNL self-care app and also via phone call. The call center customer care executive said that it will be credited to your account within 7-10 working days. Today is 23rd June, but still not credited to my bank account. Please resolve this issue as soon as possible.

Customer details:
Name: Kausamvy Pal
Phone No. [protected]