Bharat Sanchar Nigam [BSNL] — not received unlimited calling pack as per offer.

Dear team,

We have done the mobile recharge in bsnl-up west sim-no:[protected] on dated 09/jan/2018: 11:57 of rs:429 and then we received 360.55 rs in main balance by talkcharge website. (Online recharge).

But we required below offer. Hence we called to customer care o[censored]p west :[protected] / 1503 and asked from employee, how to get below offer, hence she/he said dial :*123# and select so so option, we did the same. But now our 360.55 rs got deducted and when we calling to someone, money is deducting from main balance. Please assist. We should able to call free on any network in india as per below offer.

Dear bsnl customer, enjoy happy offers with unlimited voice call in roaming also (Excluding mumbai & delhi). Other features as given below:
Rs 186 -1 gb/day - 28 days.
Rs 187- 1 gb/day - 28 days.
Rs 349-1 gb/day - 54 days.
Rs 429- 1 gb/day - 81 days.
Rs 485 - 1.5gb/day -90days.
Rs 666 - 1.5gb/day - 129days.
*t&c apply