Bharat Sanchar Nigam [BSNL] — payment information not updated and receipt not generated against payment.

Address:

Jhansi, Uttar Pradesh

I've paid a monthly postpaid bill amount of rs. 620 through paytm payments portal for the month of august 2017. For my bsnl account no.[protected].
A reference number was also communicated from bsnl through paytm. But the same acknowledgement wasn't updated at bsnl portal and no receipt was generated against this payment. On portal, payment against this bill still showing pending.

I've registered a complaint regarding this issue on bsnl complaints and grievances section on date 21/09/2017 but no resolution or communication has been initiated from bsnl.

Though i've communicated to bsnl cce for this but no corrective action has been taken.