Bharat Sanchar Nigam [BSNL] — phone not working for the past 6 months, requested to close the connection but not done, even after that bill is coming every month.

Address:

600064

I have made on line complaint and also given letter to hasthinapuram exchange even after that land line number not closed but bill is coming every month. Phone and modam are my self department has not supplied any item. Really it is very much hurting the non used phone i have paid for several months. Even after making online complaing it is coming resolved and people will come and rectify, but nobody has come and done any rectification work.
Customer id [protected], account number [protected], phone no.[protected], customer type: individual.