Bharat Sanchar Nigam [BSNL] — Post paid bsnl land line telephone bill paid

I PAID Rs 655 THRO AMAZON BILL PAY ON 15TH AND RECEIVED FROM AMAZON
"Your Bill Payment for BSNL Landline - Individual Subscriber id [protected] for Rs.655.00 is successful.
Order Id:[protected]
BBPS reference number: BD011135OA2AAABJSF54".
the PARTY- BSNL HAS NOT RECEIVED AND IS NOT ISSUING RECEIPT FOR BILL PAYMENT. AMAZON IS NOT TAKING COMPLAINT ELECTRONICALLY. VERY SRRY STATE
THE LAST DATE WAS 19TH OF THIS MONTH. WHAT AM I SUPPOSED TO DO. AMAZON SHOULD TAKE THE RESPONSIBILITY TO ENSURE I GET GENUINE RECEIPT FROM BSNL RAJAGOPAL NARAYAN