Bharat Sanchar Nigam [BSNL] — recharge not credited

Address:

629001

Sir, i have recharged through internet banking for my mobile no [protected] on 7/10/17 for rs220/- at about 20.38 p m. Recharge is for bsnl prepaid phone and the ref. No. Is igacdqpqs4. But my phone no is not credited with the amount. I have recharged through state bank of india internet banking and this is the second time i have experienced this kind of difficulty. Earlier i have this experience with the no [protected] even though i have received the amount earlier i don't know why this is happening? What mistake i was making? Or any other technical problem?