Bharat Sanchar Nigam [BSNL] — Recharge plan of Rs 29

I have done recharge for my mother's bsnl sim which has zero balance with Rs 29 of Freedom_chhota_29 pack through my bsnl app through visa debit card via TechProcess Payment Services wbose transaction id is PGSM[protected] and it was successful but my mother could not get any message from bsnl and it is still showing zero balance with no outgoing calls and messages.So I would like to resolve this issue as soon as possible and complete my recharge or to refund back the amount.