Bharat Sanchar Nigam [BSNL] — Recharged. Amount deducted but not recharged

Address:HOUSE No 382/16, Anugraha 1, KRISHNAPURAM

Sir,
I recharged Rs.149 in the mobile number [protected] on[protected] through freecharge and it was success . Amt of Rs 149/- was deducted from the credit card of Kanaka NS. Then remitted Rs 74 for plan extension on 6-11-20. I filed a complaint to BSNL online. But I have not yet received any favourable reply .
Hence I beseech you to take necessary steps to redress my grievevances.

Yours faithfully
Sd/-
KANAKA NS
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    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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