Freecharge Payment Technologies / FreeCharge.in Customer Care
Freecharge Payment Technologies Pvt. Ltd.
Customer satisfaction rating: 20%
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2026
COMPLAINTS

Freecharge Payment Technologies / FreeCharge.in Customer Care

Freecharge Payment Technologies Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
473
down
240

Customer satisfaction rating
20%
Complaints
2026
Pending
328
Resolved
414
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Freecharge Payment Technologies / FreeCharge.in related photos (537)

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / Freecharge.in — Flawed system for transactions

 Sushant.Roy on Jun 17, 2017
I had selected vodafone and gujarat in freecharge app software to charge my mobile number with rs.1000 (One thousand rupees); however due to type error the number was typed wrongly but freecharge aap software did not show any reconfirmation option to rectify the number and recharged an airtel number in tamilnadu instead of vodafone number in gujarat. This was a serious flawed software design. First it did not give any confirmation like double time entry of mobile no. To avoid mistake, secondly it did not even consider selection of gujarat state & vodafone under its own software and transferred my...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Recharge pending having transaction ID FCVA161114510492671

 ranjeet0011 on Jun 9, 2017
I have complained many time about my incompleted transaction.my FreeCharge account does not shows november 2016 transaction, but I did three transaction in November 2016.my transaction I'd is FCVA161114510492671.This transaction is of ₹160.My SBI account is deducted with ₹160 and is pending for recharge till now.plz help me ....
Complaint comments  Read comments Complaint category Credit Cards

Freecharge Payment Technologies / Freecharge.in — Un known transaction and money deducted from customer account 28-apr-2017

 sravan4575 on May 30, 2017
Hi team,

Just now saw my credit card statement and i came to know that 1200 was deducted from my account on 28th apr 2017 with name of "accelyst solutions pvt lt" and i checked in my freecharge account and came to know that the last transaction is on 22nd march.

Please let me now why the amount is deducted?

Trasaction id from bank : 75425317118
Reg mail id : sravan4575@gmail.com

Used bank card : citi...
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — Paid on ebay through freecharge, money gone from card, no order received by e bay

 jrlal on May 26, 2017
There was an offer on freecharge claiming 9% off on ebay if paid through free charge. Done the payment, monry gone from card no payment recieved by e bay...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Freecharge Payment Technologies / Freecharge.in — Money deducted from wallet but operator did not receive. [Resolved]

 kempkm on May 23, 2017
I recharged Rs 149 on 31st March 2017 through Freecharge wallet to a reliance jio number with order ID FCVA170331609670431. Freecharge is claiming that recharge done successfully but I confirmed with operator that they didn't receive the said amount.
I did not get the refund yet inspite of contacting Freecharge numbers of time.
Please do the needfull....
Complaint comments  Read comments [3]Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — Recharge amount not received

 u.v.subrahmanyam on May 21, 2017
I have made recharge for Rs 177/-today .
message received from free charge and Bsnl process successful.But amount is not credited in my recharge balance.The balance shows zero.
I D no FCVM170521629948521.Though it is a small amount it is responsible both free charge organization and Bsnl authorities.I
. Hence I request do needful ....
Complaint comments  Read comments [2]Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Not refunding the amount to its source card [Resolved]

 peacetrek on May 20, 2017
I added 17000rs from a customer without knowing the 45 days hold, hence I wasn't able to withdraw it to my bank.
I needed to return this amount to the customer's card so that he can pay me in cash.
Now FreeCharge customer service is disappointing me with the same reply to me to wait for 45 days.
In every email they are misguiding me.
Please help....
Complaint comments  Read comments [3]Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Money refund for my account

 shakeel0881 on May 18, 2017
Hi my free recharge app it was reduce my account money for but the freerecharge showing i have 0 rupess on 18/may/2017 so please refund my balance how can we trust the site ?if it is continuing for it?order idOC-3428971305-1495088049784...
Complaint comments  Read comments Complaint category Credit Cards

Freecharge Payment Technologies / Freecharge.in — Wrong recharge done from website [Resolved]

 ahshah106 on May 17, 2017
Hello team,

I made recharge of 79rs to my bsnl mobile number. Actually there is multiple plans available at freecharge. Though i selected 3g/4g category, roaming plan was added to my account. I have raised ticket to freecharge and taking followup since last week. They accepted their fault and ready to pay 79rs.

Date of recharge : 8th may
My order id : fcvw170508625210038
Ticket number: 1500716

I lost near to 100rs just because of freecharge.

I didn't receive any update from 16th may....
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Delay in refund process

 Abhishek tt on May 16, 2017
1) irctc ltd
Xkrsrhldrgehxb_100000841640046_1wpin1, tue may 16 2017, 10:01:46 am
2) irctc ltd
Xkrsrhldrgehxb_100000840520511_1wpin1, mon may 15 2017, 11:04:38 am
3) irctc ltd
Xkrsrhldrgehxb_100000840353531_1wpin1, mon may 15 2017, 10:02:59 am
All the above transactions had been done. But since ticket was not confirmed, they should be refunded....
Complaint comments  Read comments Complaint category Railways

FreeCharge — Money deducted [Resolved]

 Ayushh03 on May 15, 2017
Transaction id: pos txn at 78000109-freecharge

Dear i am added 1000 rs using get50 promo code after adding money in my wallet i am just login to my app and freecharge has blocked my account with 1000 rs and now they are not responding even i sent all details through my registred email id

Sarthi. Distributor@gmail.com
Mobile no. Is 8816950794
Date of transaction 30/11/2016
Through syndicate bank atm...
Complaint comments  Read comments [1]Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — Mobile recharge is not done but payment debited from my a/c [Resolved]

 Prabhat Rout on May 15, 2017
I made online payment through freecharge.in for Aircel prepaid mobile recharge amounting to Rs.60/- and the amount has been debited immediately in my account by SBI vide transaction Ref No.IGABHTELH8. After that i received sms from freecharge that transaction faild and they stated there that - "we have saved your details. Click https://payfc.in/PgsqFgf to complete your payment". According I did the same according to their instruction but regret or there is no response received. Please looks the matter & try to the amount reverse credit to my a/c or mobile recharge doing properly....
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Wrong recharge

 Anil Vanjara on May 13, 2017
My name is anil vanjara my mobile number is 9228066296 to transfer 50 rup to wrong mo. No..9622803675 my transaction id:-fcva170513627194957.. Plz refund my money 50 rup in my mobile number 9228066296
My register mo no.:9228066296
My register email id. Anil9228. Vanjara@gmail.com this money transfer is 13 may 2017 saturday time:-03:30 p. M......
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — Got my money stuck [Resolved]

 kamlesh@4 on May 19, 2017
I complained about freecharge it is a so useless app, on 13th may 2017 i added 2000 rs mistakenly to my freecharge a/c, so for which cause i tried to withdraw the money back to my bank a/c but freecharge showed me a message that it can be done after 45 days only...i got a bit tensed as i urgently needed my money so i called the customer care and asked them for any solution and they gave me a referral code of my complaint and said that they would transfer the money to the a/c from where it has been added but they didn't, so today 19-05-2017 i called them again and they said that they cannot do anything...
Complaint comments  Read comments Complaint category Telecommunications

Freecharge Payment Technologies / Freecharge.in — Ticket # 1493361 - withdraw request

 Ranjk on May 12, 2017
I added my money in freecharge wallet of Rs 6500 instead of 650 and i requested freecharge reverse the amount to the same source but they are not responding properly, their automated phone call system says can withdraw money after adding of 48 hours and they change the policy recently to 45 days and which is not updated in autocall system, still i requested to refund my money to same source and they are responding at all....
Complaint comments  Read comments Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — Send money issue [Resolved]

 Soleman7878 on May 9, 2017
My register mobile number 9732664964 and email I'd khansoleman599@gmail.com

Plz solve the problem... I am unable to send my money to my friend account and relatives.. I want to Gift my money to someone special in my life. But I am unable to send. Plz u the money send option. Here is a screen shot.

Please solve this problem today...I can't wait any time..otherwise you not solve my problem then I Unstall my Freecharge app and never use Freecharge

Me aap logo ko 24hours ki time deti hu 24hours me a problem solve kar dijiye barns me aaj se Freecharge use...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Mutual funds [Resolved]

 Nikhil Jayswal on May 8, 2017
Hi,

I invested 500 rupees using Freecharge's mutual fund section. But the folio number shown in the app does not match with the one in the documents sent to me by Reliance MF team. So the app displays zero balance. I cannot manage my money. Every time I email them, they ask me to wait for a week, but nothing happens. There is simply no helpful communication.

Kindly help me....
Complaint comments  Read comments Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — Extra money added mistakenly [Resolved]

 Ankit Rathour on May 7, 2017
Hey I have this mobile number 8130503543 and I by mistakenly added 9000 to my freecharge wallet instead of 900 and now I want my money back on a priority basis as I have to pay my debts however as per your policy you can not transfer the amount post 45 days of adding amount!please look onto the matter priority and get the amount transferred!

Hence it's requested you all to help me to get my money back into my source account as I need to pay my debts!...
Complaint comments  Read comments Complaint category Credit Cards

Freecharge Payment Technologies / Freecharge.in — No refund for rail ticket cancellation

 hemantsarraf on May 7, 2017
I booked ticket on 24-jan-2017 by irctc.co.in and for payment i use freecharge wallet.
After few months my plan was cancel so I cancel my ticket on 16-April-2017 and I saw IRCTC refund the money on 19-April-2017 but still I did not get my money back.
I raised a ticket to freecharge on 22-April-2017 regarding this issue but always I got same reply from them i.e.

(We understand how frustrating delays are, especially long delays. We understand your anxiety and will do everything possible to minimize the delay. We deeply regret the same.

We have already forwarded...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Withdraw issue [Resolved]

 joshua199 on May 4, 2017
Request a Resend money to credit card.
I am load my money to freecharge account before 1 month. But no withdrawn money for current period. I tried to using freecharge. This is for worst service. So much issue going on. Please resend money credit card. I am already send many mail to freecharge. But No response your side. Kindly help withdraw money to bank or resend money to credit Card.

My Login ID: johnjoshua42@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

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