Freecharge Payment Technologies / FreeCharge.in Customer Care
Freecharge Payment Technologies Pvt. Ltd.
Customer satisfaction rating: 22%
Submit a Complaint
2070
COMPLAINTS

Freecharge Payment Technologies / FreeCharge.in Customer Care

Freecharge Payment Technologies Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
500
down
249

Customer satisfaction rating
22%
Complaints
2070
Pending
0
Resolved
445
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Freecharge Payment Technologies / FreeCharge.in related photos (561)

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / Freecharge.in — i am unable to withdraw money

 Sid199_1 on Nov 17, 2017
According to freecharge policy, withdraw of money after 2 days waiting period.
I added money in freecharge wallet from my credit card on 13-nov-2017.
Today is 17-nov -2017 and still, i am unable to withdraw money.
They (Freecharge) are trying to make fool to people with their policies. But never give the result according to their policies.

I want to withdraw money from freecharge wallet on urgent basis for some reasons but they do not help at all.

Regards
Siddharth sharma...
Complaint comments  Read comments Complaint category Electronics & Appliances

Freecharge Payment Technologies / Freecharge.in — i have not got my refund from 8 days

 Vicky455 on Nov 15, 2017
I was recharging my phone through freecharge on 8th november. I had use upi for making transaction with freecharge of rs.499. But the recharge failed and amount is deducted from my bank account and also the transaction was successful and the money was sent to freecharge@axisbank and was a successful transaction but still i didn't got recharge and any balance in freecharge app. I have contacted many time to there email which is care@freecharge.com but they have same reply all time that you will get your money after 7 days but 8 days has passed but still didn't got any refund from them. I trusted...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — unwanted and uninformed transaction

 Shoumya Roy on Nov 12, 2017
The attached photo is a screenshot of transaction done to snapdeal on 9 June but snapdeal have no account of it and even i haven't any such transaction. Last transaction was done in January. Then where my money went? There is no information of the same given to my by the freecharge....
Complaint comments  Read comments Complaint category Products & Services

Freecharge Payment Technologies / Freecharge.in — recharge stuck in processing (jio)

 Beejit on Nov 10, 2017
On 9 november 2017 i recharged to my jio number through freecharge using icici debit card. The amount 399 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 399/-
Order id
Fcvw171109682130055

I had contacted the freecharge customer care (Care@freecharge.com) also, but no response....
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — jio recharge 459 under processing - no refund received yet [Resolved]

 Flawless_fate on Nov 10, 2017
I have done recharge for my jio number worth rs. 459 but its more than 30 hours its still under processing and no refund is received as stated on their site that if recharge is not successful, we will get refund within 3 hours.

Emailed them twice and tried to called... But no reply and no one pics up phone.

Transaction id: fcva171109682094373
Transaction time : 9th nov 2017, thu, 11:03 am

Please refund my money back at the earliest...
Complaint comments  Read comments [1]Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — amount has been deducted from my account but recharge is not done yet its more than 24hrs i also send mail to freecharge but no reply from ther

 priyank Casanova on Nov 10, 2017
I have done recharge from free charge website worth rupees 459
On my mobil number : [protected]

I have done from my account id : priyank0880@gmail.com
Account mobil number is : [protected]

Order id number is : fcvw171109682149615

I also logged complain to there website they give me
Ticket number : ticket # 1797677

But no action taken from freecharge i also try to call them to resolve this but not recived from there side as well please help to resolve this issue thank you...
Complaint comments  Read comments [2]Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — recharge stuck from 3 days and money deducted

 singh100meenakshi@gmail.com on Nov 10, 2017
I did a recharge on 7th of inr 399 for my jio prepaid no. Transaction id fcva171107681569581 at 8:52 pm. The recharge has been showimg processing since then. I tried to contact freecharge customer care. First of all they are too slow to respond. They replied only once and said that the recharge is still stuck at operator end. But their site shows if the recharge is not successful within 3 hours they will refund the money. U really dont know what to do. My money is also stuck with them. Plz help...
Complaint comments  Read comments [1]Complaint category Job & Career

Freecharge Payment Technologies / Freecharge.in — recharge processing issue

 Bansi Kaneriya on Nov 10, 2017
Today i tried for a prepaid phone recharge and amount has been deducted from my account and recharge was not done. Whereas freecharge is showing processing.
Neither recharge done nor i get may refund. Transaction i'd is fcva171109682130033.
Kindly take action on priority towards this type of fraud movements.
And try to clear this as soon as possible...
Complaint comments  Read comments Complaint category Credit Cards

Freecharge Payment Technologies / Freecharge.in — transaction showing as processing even after 24 hours of money being debited from bank

 A. Urban on Nov 10, 2017
On 10 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Still recharge is under processing. I tried contacting free charge care but the customer care was very slow to respond. And the reply came as the transaction has been stuck at operator's end. Please look into the matter.

My transaction order id - fcvw171109682151742...
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — ticket # 1796797 - jio recharge issue [Resolved]

 Sandeep Manoor on Nov 10, 2017
Hi,
I have recharged jio no. [protected] with 499 on 9 nov, 2017. Amount was deducted but recharge is not done. Its showing in processing. I tried to contact customer care but no response from freecharge as a ticket #1796797 was given to me.in response mail, i was told that my issue will be resolved within 24 hrs. But i have not get any call or mail from freecharge. I have mentioned below the details of order id and raised ticket no., along with attachment of screen shot of transaction processing issue. Please check it and take needful action to resolve issue.

Order id : fcvw171109682132601
Complaint comments  Read comments Complaint category Telecommunications

FreeCharge — recharge / refund fraud issue

 amit5891 on Nov 9, 2017
Today i tried for a prepaid phone recharge and amount has been deducted from my account and recharge was not done. Whereas freecharge is showing processing.
Neither recharge done nor i get may refund. Transaction i'd is fcvm171109682132336.
Kindly take action on priority towards this type of fraud movements.
And try to clear this as soon as possible...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — recharge not done but payment deducted

 kids all time MASTI on Nov 9, 2017
सर मैंने कल 11:00 बजे फ्री चार्ज से अपने जियो नंबर पर 399 रुपए का रिचार्ज किया था जो कि अभी तक भी नहीं हुआ है और मेरे अकाउंट से पैसे भी कट गए हैं मैंने फ्रीचार्ज को ईमेल से कई बार संपर्क करने की कोशिश की लेकिन कोई संतोषप्रद जवाब इन की ओर से नहीं...
Complaint comments  Read comments Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — recharge has not done but amount deducted from account

 Praveen.T on Nov 9, 2017
Hi
i have recharged my JIO number. The recharge is not successful but you deducted amount from account Rs.399 . Just let me know whether it is going to be done are not if it is not refund my amount.

TRANSACTION ID :
FCVW171109682161312
TRANSACTED ON :
9th Nov 2017, Thu, 1:58 PM...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — jio recharge [Resolved]

 jhankarpatel on Nov 9, 2017
On 8 November 2017 I recharged to my jio number using credit card. The amount 499 has been deducted from my account but I didn't get recharge. Within 3 hours recharge amount should be refunded but I didn't get that. Still recharge is under processing. I am requesting for refund of 499 /-

Transaction id: FCVA171108681671771...
Complaint comments  Read comments Complaint category Business & Finances

Freecharge Payment Technologies / Freecharge.in — jio recharge stuck in processing [Resolved]

 Aparichit Kumar on Nov 9, 2017
On 9 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 499/-

Transaction id: fva171108681855626...
Complaint comments  Read comments Complaint category Products & Services

FreeCharge — money deducted recharge not done..refund stuck

 Aaditya Kaul on Nov 8, 2017
I yesterday did a recharge of INR 459 for my jio prepaid no. [protected] at 8:52 pm .The recharge has been showimg processing since then.I tried to contact freecharge customer care.First of all they are too slow to respond.They replied only once and said that the recharge is still stuck at operator end.But their site shows if the recharge is not successful within 3 hours they will refund the money.U really dont know what to do.My money is also stuck with them.Plz help...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — transaction pending for my recharge

 Roshanrrrr on Nov 8, 2017
I have recharged a number for rs399 7/11/17 transaction id:FCVA171107681574812 but still the transaction is pending solve this issue asap, I have requested this many times through the app and I have even emailed this. There is just a automated reply and that's it...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — processing recharge [Resolved]

 shusss on Nov 8, 2017
On 7 november 2017 i recharged to my jio number through upi. The amount 459 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 459 /-

Transaction id: fcva171107681594268

Thank you...
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — i got confirmation from freecharge, but no confirmation by bsnl. it still shows not paid in my bsnl land line account.

 Gyani Tiwari on Nov 8, 2017
Transaction on freecharge
Order id - fclw171107681391400
Payment date: 2017-11-07
Account number: [protected]

Pay my bill for bsnl landline by freecharge
I got confirmation from freecharge, but no confirmation by bsnl. It still shows not paid in my bsnl land line account.

Please tell me how much time will it take for bsnl confirmation.
And in my bank account debit rs1163/- but still bill payment not done
I also try on customer care number but its always busy.

Today i got sms from bsnl that my bill is not paid....
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — refund not credited within 7 working days as promised by freecharge

 debjitch on Nov 4, 2017
On 21.10.2017, i tried to pay my electricity bill through freecharge of amount rs 2410/-. Out of the total amount freecharge wallet cash of rs 10/- was deducted. Remaining rs 2400/- was paid by me via netbanking from kotak mahindra bank. The transaction was not successful due to any unknown reason. But the amount of rs 2400/- was debited from my bank account. I have not received any refund till date from freecharge after several request, although they promised to do so within 7 w/day.
Freecharge.in complaint office address-

Vaibhav chambers, unit no. 2a, 2nd floor,
Bandra...
Complaint comments  Read comments Complaint category Online Shopping

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