Freecharge Payment Technologies / FreeCharge.in Customer Care
Freecharge Payment Technologies Pvt. Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
2020
COMPLAINTS

Freecharge Payment Technologies / FreeCharge.in Customer Care

Freecharge Payment Technologies Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
539
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265

Customer satisfaction rating
26%
Complaints
2020
Pending
0
Resolved
531
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Freecharge Payment Technologies / FreeCharge.in related photos (601)

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / Freecharge.in — recharge is under process for more than 24 hours

 [email protected] on Jun 23, 2019
Hi team on 22june2019 i recharge my bsnl no. [protected] via. Freecharge app with transaction id
Fcva[protected] but amount debit from my account and now its more than 24 hours for recharge but recharge still shows under processing

My validity expire on 24june2019 so on 23june2019 morning i again use freecharge to recharge my same number with transaction id fcva[protected] but again same thing happen i. E. Amount debit from account but recharge still shows under processing. And as per freecharge policy if recharge didn't successfull in 3 hrs then the recharge mark...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — non payment of bill which I have successfully transacted

 ar ri on Jun 18, 2019
Still the issue has not been fixed. It has been 9 days since the transaction had taken place. Service provider company website is still showing that bill is due to be paid. FreeCharge has verified that the transaction had taken place but it has not been transferred to service provider. Please solve the issue at the earliest. Deadline date for paying the bill is coming near....
Complaint comments  Read comments Complaint category Municipal Corporation

Freecharge Payment Technologies / Freecharge.in — recharge cashback

 Golthi Bhargav on Jun 17, 2019
I have recharge my umber with promo code I am getting cash back in my wallet my account has been suspended. what can I do operator ref; [protected] my mobile number is [protected] this website is useless for claiming my cash back I am created my account just 3 days ago it got suspended it is the worst website I have seen....
Complaint comments  Read comments [1]Complaint category Other

Freecharge Payment Technologies / Freecharge.in — electricity bill actually paid showing unpaid in status

 ar ri on Jun 15, 2019
On 12 June 2019, I paid electricity bill through FreeCharge at 10:52 pm.
FreeCharge transaction ID- FCEA[protected].
Freecharge Operator Id is ABFC[protected].
Freecharge
In official website of electricity service provider the status is bill is unpaid and is due to be paid, although I have paid it. On FreeCharge it is coming the bill has been already paid and there seems no due is to be paid.
Bharat Bill Payment System reference no. is AX[protected]....
Complaint comments  Read comments Complaint category Municipal Corporation

Freecharge Payment Technologies / Freecharge.in — refund not reflected to my account.

 Vikranth 5798 on Jun 15, 2019
I made a mobile recharge using Freecharge on May 4 2019 from Indian Bank Debit card. But the transaction was cancelled and not yet refunded to my account. I mailed to the Freecharge customer care and they told that the amount has been refunded from their part. I also contacted the Indian Bank customer care but they told that it has not refunded int your account. And I called the Freecharge customer care and they informed that the payment of Rs.419.00 against order ID FCVA[protected] was automatically refunded through payment gateway to your respective bank/card on 04-May-2019.
We have...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — wallet reactivation

 Pradip Italiya on Jun 6, 2019
I have been contacting free charge team to reactivated my wallet. I provided pan copy, my full name which they require to match my name. They are saying it is not matching which is wrong. This has been going since long but still not resolved. I asked them to provide if they need any other documents but the they still not activated. Please look into this and help me....
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — unreliable service. pathetic customer care

 mervin fernandes on May 25, 2019
I placed an online food order yesterday and payed via freecharge. An amount of rs. 14.5 was directly deducted from my freecharge account.
Ideally, i should have received an otp and the same had to be verified before the amount was deducted from my wallet.
However, nothing of this sort happened. I wrote to freecharge to report the matter. However, the freecharge support has been pathetic. The first reply confirm the transaction and provides details on what to do in case the food portal denies having received the money.
The second email advises an offline transaction is initiated...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — wrongly debited amount from account [Resolved]

 Mikul Patel on May 14, 2019
I never use my icici debit card or icici account transaction on 2nd may 2019 but 389 rs are deducted from my account without acknowledge. I don't know why deducted this money and you don't have any access to deduct money. You are not consider that people are foolish. Please refund it as soon as possible otherwise i will knock the door of consumer court.

Contact no. - [protected]...
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — money deducted from bank account but not added into the wallet [Resolved]

 Densh on May 10, 2019
In yet another instance of failed add money transaction, rs 125 have been deducted from my bank account and not added into the freecharge wallet. There's a large frequency of failed add money transactions due to some technical faults in the payment gateway of freecharge payment solutions. Kindly help me in refunding of the lost money. See the screenshot of the payment....
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — refund on bank account [Resolved]

 Jaishree Muralidharan on Apr 29, 2019
I have paid rupees 365 2times through free recharge my transanctions shows that payment is failure. But on my bank account the amount has been deducted. I want refunded amount back on same amount i have paid for airtel digial tv. But what i want know that where my payment has done. It should be credited on bank account total amount 1582 i want back.
Please take severe action. But i wan refunded back. Please do it immediately sir...
Complaint comments  Read comments [1]Complaint category TVs

Freecharge Payment Technologies / Freecharge.in — paid an electricity bill mahadiscom through this service but the bill is not paid and the money is deducted from my bank account [Resolved]

 Benita Mendonsa on Apr 17, 2019
I had paid an electricity bill on tuesday april 2019, worth rs. 720 from my icici debit card through freechutil.

www.mahadiscom.in
The bill of rs.720 for customer id[protected]

Billing unit - 0884 / lonavala s /dn./ragurunagar

Kindly refund the amount since the bill is not paid.

Awaiting your customer care to contact me on my mobile number [protected].

I will provide my bank details for refund to your company representative on call....
Complaint comments  Read comments [1]Complaint category Utility Services

Freecharge Payment Technologies / Freecharge.in — wallet balance is not providing by freecharge. [Resolved]

 Shailendrajjn on Apr 10, 2019
Sir/Madam

I sent Rs. 500 on my freecharge wallet from my PNB bank account through Bhim UPI app.

The UPI transaction id is[protected]. &
Freecharge transaction id is : AXIFRC27cf6edbb4abba6a331c532eeb72d.

Date : 2. 12 . 2018.

Neither this amount of Rs. 500 being shown in my freecharge wallet nor deposited bank in my bank account.

So, please manage to credit my valuable money in my bank account....
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — unreasonably blocked my account and not refunded my wallet balance either [Resolved]

 Kannuu on Apr 10, 2019
Freecharge had blocked my account twice stating that they had noticed suspicious activity in my account but i didn’t feel that there was anything suspicious since i was using a clone app for my this account besides app for my son’s account.
Freecharge neither called me up but sent a mail that they had refunded my wallet balance to my bank account or card account and when i could not see any refund to my bank they sent the payment details as follows but my bank confirmed that there was no such refund to the credit of my account. It seems freecharge has transferred the amount to their own...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — money debited from bank account but not added into the wallet [Resolved]

 Densh on Apr 8, 2019
I attempted to add rs 530 into my freecharge wallet today (8 april 19) in connection with some bill payment. The money was debited from my bank account but could not be added into the freecharge wallet due to a technical failure in freecharge's payment gateway system. Money is paid online/wallet in order to make things simple and not for incurring losses/ complications. Pl refund my money and there are repeated instances of payment failure in the payment gateway of freecharge....
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — no code received but my money is deducted [Resolved]

 Osama Ahad on Apr 2, 2019
I bought a google play gift card they charged me 1000rs but they did not give me any code to redeem and are asking me to wait 2 days
Why should i wait i paid you you give me my stuff or refund the money
I bought the codes for a purpose and now the offer is also finished so anyway you have wasted my time and money
I want my codes or the amount returned as soon as possible. And i will not wait for 2 days
You say it's an operator issue the ask your operator do whatever you can i want my codes or the money back. I never made a mistake so i will not bear any wait times...
Complaint comments  Read comments Complaint category Credit Cards

Freecharge Payment Technologies / Freecharge.in — freecharge.in payment made for wbsedcl but not credited their account. [Resolved]

 Sumanta Dhank on Apr 1, 2019
Transaction ID: FCEW[protected]

Transacted on: 31st Mar 2019, Sun, 3:35 PM

BBPS Reference Number: AX[protected]

Account ID - [protected]
Bill Date - [protected]

My freecharge account registered number is - [protected]

I paid my electricity bill through Freecharge app for WBSEDCL and it sawing success in my freecharge account. But bill was not paid in West Bengal State Electricity....
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — account blocked unnecessarily stating security problems for karuna

 Kannuu on Mar 21, 2019
I had been using Freecharge through clone/parallel app(which was known to me through amazon customer service)but my account was blocked once and I was asked to submit my identity proof which I did and the account was unblocked but again yesterday when I was trying to transact through the clone app again my account was blocked permanently and only the money added was being refunded(cashback portion is being forfeited).I repeatedly asked for the reason but Freecharge is not ready to listen.Infeel the company is unreasonably doubting my entity and affecting my goodwill -we are not ones who can think...
Complaint comments  Read comments [1]Complaint category Online Shopping

FreeCharge — wallet balance unusable - restriction by freecharge! [Resolved]

 syeda777 on Mar 16, 2019
Wallet : [protected]@gmail.com

I have not used my wallet for a year i have no time, recently i have login to my account where i am unable to use my balance which have in my account, i want to use my balance but transaction failed, so contacted freecharge care, but no help lastly they have provided an email to contact them, where asking me for pan card but i am a student i don't have pan card, so i have provided my voter id card but still they have restricted my account balance, how fraud company is this?

I have rs. 358 /- balance only unable to use because is they have...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — refund regards

 JANARDHAN DEBNATH on Mar 14, 2019
Sir/madam,
There has been a refund of rs 1288 initiated to my bank account on 28/2/19, which is not credited to my bank. I have contacted customer service and they provided me arn number and payment gateway id and told me to contact bank. When i contacted bank they told me that they unable to trace this transaction and asked me for rbi settlement report. Since few days i am mailing freecharge customer support they are not responding me at all. Neither they provided me any report nor they solved the problem....
Complaint comments  Read comments Complaint category Banks

Freecharge Payment Technologies / Freecharge.in — not able to transfer refund to bank [Resolved]

 mrsaiyad on Mar 7, 2019
Hi,

This is Rizwan here.

I have made a payment through freecharge(from debit card) to 1 mg for my order. Later on I cancelled my order. The refund was directly credited to my freecharge account and not in my bank account.

I spoke to Mr Matin on Freecharge CUSTOMER CARE and asked to refund my balance to my bank account. Then they said it is not transferable to bank, you have to use on freecharge!!!

Such ### policy by freecharge. This is my money that was refundable not even it was a cashback money and they are asking to use on freecharge.
Complaint comments  Read comments Complaint category Online Shopping

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