Freecharge Payment Technologies / FreeCharge.in Customer Care
Freecharge Payment Technologies Pvt. Ltd.
Customer satisfaction rating: 18%
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1966
COMPLAINTS

Freecharge Payment Technologies / FreeCharge.in Customer Care

Freecharge Payment Technologies Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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438
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218

Customer satisfaction rating
18%
Complaints
1966
Pending
294
Resolved
350
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Freecharge Payment Technologies / FreeCharge.in related photos (521)

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Freecharge Payment Technologies / FreeCharge.in Customer Care related pictures (521)

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / Freecharge.in — Refund not credited into bank account even after 7 bank working days

 kvc6707 on Mar 22, 2017
I have requested for refund of amount to my bank account on 12/03/2017 vide ref number kduhiyeesuw0kvmgm0l8dw as per the freecharge.in terms the turn around t9ime will be 5-7 banking working days, now it has been 9 working days from the date of transaction till now neither received in to bank account nor returned to freecharge account i am trying to contact freecharge customer care through mail but i am receiving the repeated replay stating i have to wait for 5-7 banking working days even after 8 days also i am getting the same replay.

Details are as below
Regd mail id : vikramk@ggventures.in
Complaint comments  Read comments Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — Refund not credited into bank account

 Vikram Kommineni on Mar 22, 2017
I have requested for refund of amount to my bank account on 12/03/2015 vide ref number kduhiyeesuw0kvmgm0l8dw as per the freecharge.in terms the turn around t9ime will be 5-7 banking working days, now it has been 9 working days from the date of transaction till now neither received in to bank account nor returned to freecharge account i am trying to contact freecharge customer care through mail but i am receiving the repeated replay stating i have to wait for 5-7 banking working days even after 8 days also i am getting the same replay....
Complaint comments  Read comments Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — Manny not transaction for freecharge account to sbi account

 prabhakar malothu on Mar 22, 2017
Please information for as much as possible for iam transfer for my free charge account to SBI account Manny are deduct for my free charge account but not credit for my bank account other...
Complaint comments  Read comments Complaint category Banks

Freecharge.in — Deductions Refund due to failed recharge

 repevikram on Mar 21, 2017
Vodafone Recharge of Rs 300 done through freecharge.in which is failed and amount deducted through bank account. This deducted amount isnt a refunded yet as per policy. For details please check below information

Freecharge order id -
FCVA170320604764278

SBI Transaction id -
IGAAZMHJA2.

Please refund the wrong deducted amount of Rs 300 immediately.

Contact - repevikram16@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge Payment Technologies / Freecharge.in — Payment not reflecting

 Rajesh211978 on Mar 21, 2017
As going through the payment of torrent power limited as on date 11/03/2017 from freecharge pament gate way through my debit card. But still it is not shown to torrent power nor revert to my. I had dome one payment thrice
The payment id for 1. Fcea170311600544758.
2. Fcea170311600543959.
3. Fcea170311600539493

Please reply immidiate & oblidge....
Complaint comments  Read comments Complaint category Utility Services

Freecharge Payment Technologies / Freecharge.in — Regarding refund status while booking bus ticket through REDBUS on 31st Dec 2016

 Ranjithesm on Mar 21, 2017
Hi,

On 31st Dec, I tried 3 booking ticket through REDBUS using FREECHARGE.In 3 tickets, 2 tickets got booked successfully. But one ticket got failed due to unknown error. Hence amount debited and ticket wasn't booked. Again I tried booking for the same day. Then also amount got debited but ticket wasn't booked.

When I have contacted REDBUS on Jan 02nd, they were saying amount not received from bank. Then told me to check with bank. On Jan 03rd, I was checking with Bank then provided me the below reply stating that 'As confirmed by merchant, txn id 5969775284, 5969779927,...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Freecharge Payment Technologies / Freecharge.in — Refund of paid electricity bill that is paid twice .

 nksaxena on Mar 20, 2017
I had made payment of electricity bill for the month of january-march 2015 via freecharge online mode.But freecharge doesn't remitted to JVVNL(Jaipur Vidyut Vitran Nigam Ltd.).Consequently I made payment once more towards my electricity bill.Even after submitting grievances many times to freecharge through online e-mail mode, they doesn't resolve my problem and do a formal response of act.There is no other means of communicating them like no contact number, no address, etc.Kindly prosecute the matter at the earliest.Hope you will pay heed towards my serious grievance.
Thanking You & Oblige,...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Not able to recharge since last two months

 samkit9 on Mar 17, 2017
I am not able to recharge using freecharge wallet. i tried to contact with freecharge and wrote emails also but my problem is not solved yet... And the reason what they told me, I can understand but they did not tell me how to solve the problem .. free charge does not have voice customer service to contact .. emails sent by them is also not understandable......
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Delete the email id and register number

 Varinder Dobhal on Mar 16, 2017
Sir deactivate my email id varinderdobhal22@gmail.com and register number 9888939501.I want change the mobile number but do not change the number and he say me this feature permanent suspended.Id is deactivate in google account permanent no emails get in this id.I want delete this id in freecharge but not possible in this freecharge account. Plz help me...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Not giving my refund

 Roshni Mary on Mar 15, 2017
I made a payment to freecharge on 23rd February amounting to 346 rupees. it was debited, but transaction was unsuccessful. i have not received the refund yet. i have been continuously contacting them, but in vain. pls help me.
They claim that refund was processed on 24th feb. i have been mailing them continuously regarding the same. their responses were cold and useless. I am student. I don't earn much. I made a poor decision of using freecharge. this has been taking most of my time for the past month. Even the RRN number they gave me is fake. What do i do? Who do I go to??? pls pls help...
Complaint comments  Read comments Complaint category Food

Freecharge Payment Technologies / Freecharge.in — Didn't get refund in my bank account for unsuccessful transaction [Resolved]

 Dhruvspatel on Mar 14, 2017
Hi sir,
On 7 march, 2017, i have billed my idea postpaid card through freecharge after sometime i have checked my bank account statement and balance deducted from my account. But but it was unsuccessful transaction and they informed that amount would be added to my bank account in 4-7 days but still i didn't get it.

Transaction amount:. 511/-
Cell number: 09904448661

Transaction id-.

Fcma170307598442747...
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Pending refund

 Kiran Prashant on Mar 14, 2017
Hi,

I have placed an order # 59482515 on shopperstop for 1782.25/ on 13th feb using freecharge. Shopperstop have cancelled the order and not refunded my money. Whenever i call the customer care or mail them, they conveniently putting a blame on freecharge saying that they refunded the money in my freecharge wallet, but till date i can't see any refund in my freecharge wallet. Shopperstop is asking me to contact freecharge, because they are saying that they have refunded the money long back in my freecharge. Now i don't know who is eaten my money is it freecharge or shopperstop. Firstly...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Amount deducted but Transaction is showing pending (for mobile recharge) [Resolved]

 Prat_70 on Mar 11, 2017
Hi,

I made a online recharge for my Idea number through Freecharge for a specific amount on 11th of March 2017. The amount was deducted from my account but the recharge has not been credit.
The transaction status is been shown pending on the website.

If the transaction is not possible please refund my amount back to my account.

Order Id : FCVW170311600413010...
Complaint comments  Read comments Complaint category Internet Services

Freecharge Payment Technologies / Freecharge.in — Issue in withdraw money from Freecharge for more than 34 Days

 Ravisundar on Mar 9, 2017
I am ravi sundaram, my registered email id ravis_un@rediffmail.com.

I have added rs.20, 000 in my freecharge wallet on 03 feb 2017 (Transaction id oc-1981684605-1486095057241, fri feb 03 2017, 9:41:20 am) from my credit card account.

For emergency purpose, i tried to transfer this amount to my bank account, but if i go to withdrawn money to bank, it is showing "you cannot withdraw any amount to bank as of now. Why?" (Now more than 34 days over).

I made several followup with freecharge from last one month but not able to find any solution after contacting...
Complaint comments  Read comments [1]Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Fraud in the name of withdraw/transfer money

 2605nikhil on Mar 9, 2017
I have added Rs.5000 to my freecharge wallet to transfer it to my bank because of an emergency. Earlier i was told that the transfer can only be done after 48Hrs. But even after 72Hrs i was not able to transfer the money to bank acc. Post which i wrote a mail to the freecharge care, i got a reply back asking me to wait for 30days and asking me to recharge with that amount. Now i am like
" Naa Ghar Kaa Naa Ghat Kaa". Need justice as soon as possible....
Complaint comments  Read comments [1]Complaint category Other

Free Charge — Refund

 jayashree arigila on Mar 9, 2017
I have placed online order through shoppersstop.com on 18th of Feb. One of my order was cancelled by them due it's unavailability on 25th.shoppersstop has initiated the refund to free charge.as my mode of payment was freecharge wallet. It's been more than 10 days I haven't received refund to my way. Neither they are responding to my emails or calls...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Bill payment issue....

 tanaydesai26 on Mar 8, 2017
I paid my gas bill using freecharge.in and payment was shown successful but I was later informed by the gas company that my bill is still unpaid and last date to pay also passed so I had to go and pay my bill physically and I mailed freecharge about this but they didn't respond and finally they responded after so many mails and posts on their twitter, Google plus account and they told me that they are looking into it...
Finally the told me to go to the gas company and show the transaction ID to them but app or website doesn't show where the money was paid without that they didn't consider...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Mobile recharge not done

 G. R. Lodhi on Mar 9, 2017
Payment of rs. 249/- done. Amount deducted on 01-03-2017 from my account but recharge of rs. 249/- for airtel mobile no. 9893840560 has not done. Transaction detail are given below —

Date - 01/03/2017. Discription - to transfer-inb freecharge.in freecharge payments. Ref no.- isbi51512516321 gaawpqsv1 transfer to. Debit-249.00

Please refund this ammount 249-00 otherwise i will go to consumer foram soon....
Complaint comments  Read comments Complaint category Other

Freecharge Payment Technologies / Freecharge.in — Issue in withdrawing money to bank account from FreeCharge [Resolved]

 Veeresh Rathod on Mar 7, 2017
My reg no is 8152956666, email ID - scorpioveer@gmail.com.
Name - Veeresh Rathod V
I tried withdrawing money from Freecharge to my Kotak Bank Account on 01.03.2017 and it was pending. I have written a lot of emails to customer care and they are giving me a canned response. According to bank norms, if a transfer of IMPS fails, it will refunded to account in the same working day, But these guys are playing around....
Complaint comments  Read comments Complaint category Online Shopping

Freecharge Payment Technologies / Freecharge.in — Recharge / i am complaining against refund amount. Frm last 8-9 days i am struggling to refund my money.

 Meenu Soni on Mar 6, 2017
I did the recharge of videocon d2h, but transaction got declined due to some error and it's been 8-9 days i am not getting my money back.
I was trying to contacting the freecharge team but they are not providing me any solution.that's why I am writing this complaint....
Complaint comments  Read comments [1]Complaint category Utility Services

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