Bharat Sanchar Nigam [BSNL] — Refund of amount paid for unused usage

Address:

Kozhikode, Kerala, 673571

My bsnl landphone number [protected] was not working properly since 3 years. It was completely dead since february 2014. Bill dated on 5 april 2014 was having rs.431 which was merely the fixed monthly charges. On a letter dated 30 october 2014 it was to pay rs. 1262 completely and to reconnect the phone.
Bill dated on 5 october 2014 was rs. 1430 which was again the addition of fixed monthly charges. Again a letter came which said to pay rs.1430 completely and to reconnect the phone. When we enquired in the bsnl office kunnamangalam we were asked to pay the amount which can be refunded as the the usage charges were nil in these months.
So we paid the amount of rs. 1430 dated 15 november 2014. Again the connection was not working properly. Bill dated on 6 december 2014 was rs. 122. Again the connection was completely dead since december 2014.
Bill dated on 6 october 2015 was rs. 1190 which was the sum up of fixed monthly charges. Bill dated on 6 november 2015 was rs.1410. A letter dated 30 november 2015 came which said to pay rs. 1410 completely and to reconnect the phone. Bill dated on 6 december 2015 was rs.1420. Again a letter came which said to pay rs. 1420 completely and to reconnect the phone. When we enquired regarding this in bsnl office kunnamangalam they said not to pay until the phone is repaired. After the phone is repaired they made rs. 1420 to nil so that i need not want to pay the amount which i have not used. When i asked about the money i paid on november 2014 they told they can’t do anything because it was of previous year’s.
Hereby i conclude that i need refund of rs. 1430 which was paid on 15 november 2014 for the unused phone bills.