Bharat Sanchar Nigam [BSNL] — sim is showing no range, not working, please help

Address:

BSNL office, Bhubaneswar, Odisha.

My sim number [protected] is not working since last 7 or 8 months and showing no range, though phone is ok. I am staying at goa and sim is of bhubaneswar bsnl office. I had sent a person to bhubaneswar office and they said that i should go personally. Goa bsnl office is saying to contact bhubaneswar office. Due to poor health i am unable to go bhubaneswar from goa, my age is 55+. Due to non working of sim i am unable to do any banking service including paytm etc as i am not getting otp. Please help. I am getting now no way to activate the sim. Just praying for it. My other working sim no is [protected]. Thank you. Please help. Regards binay panigrahi.